Experienced Full Stack Customer Service Representative – Shareholder Communications and Proxy Management for Fully Remote Work Environment
Join the Team at blithequark: Where Customer Experience Meets Innovation blithequark is a leading provider of shareholder communications and proxy management services, working with top clients across various industries. We're currently seeking a highly skilled and experienced Customer Service Representative to join our National Campaigns Unit team in a fully remote capacity. As a Customer Service Representative, you will play a critical role in delivering exceptional service to our clients and stakeholders, providing support, and resolving issues in a fast-paced and dynamic environment. About Our Industry and blithequark The shareholder communications and proxy management industry is a complex and highly regulated space, requiring expertise and attention to detail. At blithequark, we're committed to providing innovative solutions and exceptional service to our clients, while fostering a culture of collaboration, inclusivity, and growth. Our team of 80,000 strong works with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. We're an equal opportunity employer, dedicated to creating a diverse and inclusive work environment that values individual perspectives and contributions. Key Responsibilities: Provide exceptional customer service and support to shareholders, responding to inbound, outbound, and email inquiries in a timely and professional manner. Address contested proxy meetings, providing accurate information and guidance to shareholders, and directing them to the correct voting resources. Communicate key messages to shareholders, emphasizing the importance of accurate information and the company's commitment to their best interests. Engage with shareholders, responding to their concerns, and providing solutions to their issues. Collaborate with team members to achieve shared goals and objectives, participating in chat discussions and completing tasks as assigned. Maintain accurate records and perform data entry tasks as required. Essential Qualifications: High school diploma or GED required. 6 months or more of customer service, data entry, or related experience. Good speaking voice and excellent communication skills. Ability to read and correct grammar, with strong English language skills. Preferred Qualifications: Previous experience in a call center or customer service environment. Familiarity with shareholder communications and proxy management. Experience working in a remote or virtual team environment. Equipment Requirements: MacBook (current operating system) or Windows (10 or 11) – no Lenovo, Chrome, etc. USB headsets (no wireless). Dual monitors are beneficial but not required. Internet speed: 50 download/10 upload. Ability to come off mute when called on, with materials open and participation in chat discussions. Skills and Competencies: Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Ability to work in a fast-paced, dynamic environment. Strong attention to detail and organizational skills. Ability to work independently and as part of a remote team. Career Growth Opportunities and Learning Benefits: At blithequark, we're committed to the growth and development of our team members. We offer a range of learning benefits, including: Comprehensive training programs. Career advancement opportunities. Professional development and mentorship. Access to industry-leading tools and technologies. Work Environment and Company Culture: blithequark is a dynamic and innovative company, with a strong culture of collaboration and inclusivity. We offer a range of benefits, including: Fully remote work environment. Flexible working hours. Competitive compensation and benefits package. Opportunities for professional growth and development. Compensation, Perks, and Benefits: We offer a competitive compensation package, including: Competitive hourly rate. Comprehensive benefits package. Paid time off and holidays. Opportunities for bonuses and performance-based incentives. Conclusion: If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you'll play a critical role in delivering exceptional service to our clients and stakeholders, while working in a dynamic and innovative environment. Don't miss this chance to join our team and take your career to the next level! Apply now and become a part of our team at blithequark! Apply for this job