**Experienced Full Stack Customer Service Representative – Sales (Hybrid) – Web & Cloud Application Development**
At arenaflex, we're revolutionizing the way people connect with each other and the world around them. As a global leader in communications and technology, we're committed to delivering innovative, reliable, and high-quality products and services that empower our customers to mobilize their worlds. We're now seeking an experienced and passionate Full Stack Customer Service Representative – Sales (Hybrid) to join our team and help redefine customer service.
**About arenaflex**
arenaflex is a global telecommunications company that has been connecting people with their world for over 140 years. With a rich history of innovation and a commitment to excellence, we've built a reputation for delivering cutting-edge products and services that meet the evolving needs of our customers. From our advanced mobile services to our next-generation TV and high-speed Internet services, we're dedicated to helping people stay connected, entertained, and informed.
**Job Summary**
As a Full Stack Customer Service Representative – Sales (Hybrid), you'll be the voice of arenaflex, providing exceptional customer service and support to our customers through various channels, including phone, chat, and email. You'll be responsible for resolving customer issues, answering questions, and promoting our products and services to drive satisfaction and loyalty. This is a hybrid role, requiring you to work from our Mesa, Arizona location 3-4 days a week and remotely from home 1-2 days a week.
**Key Responsibilities**
* Handle customer interactions (calls, chats, emails) in a fast-paced environment, providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
* Accurately resolve issues related to service, billing, payments, and collections, ensuring customer confidence and loyalty.
* Explain bills and product features clearly, ensuring customers understand our services and offerings.
* Troubleshoot basic problems and seek higher support if needed, escalating issues to ensure timely resolution.
* Build customer confidence and loyalty by resolving issues and providing exceptional service.
* Support various customer inquiries, including technical issues, and provide solutions to meet their needs.
* Work a flexible 40-hour per week schedule, which may include nights, weekends, and holidays.
* Participate in paid training to develop your skills and knowledge of our products and services.
**What We're Looking For**
* Unwavering Customer Focus: You're passionate about delivering exceptional customer service and support, ensuring every interaction is a positive experience.
* Strong Work Ethic: You're a self-motivated and disciplined individual who can work independently and as part of a team.
* Adaptability: You're flexible and able to adapt to changing situations, priorities, and deadlines.
* Problem-Solving Skills: You're a critical thinker who can analyze issues, identify solutions, and implement effective resolutions.
* Attention to Details: You're meticulous and detail-oriented, ensuring accuracy and quality in all aspects of your work.
**Benefits and Perks**
* Competitive hourly rate of $24.03 + uncapped commissions for sales goals
* Milestone bonus of $1,000
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, Internet services, and home phone
* Tuition reimbursement program
* Paid Time off and holidays – 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
* Paid Parental Leave
* Medical/Dental/Vision coverage
* 401(k) plan
* Additional sick leave beyond what state and local law require may be available but is unprotected
* Adoption Reimbursement
* Disability Benefits (short term and long term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Extensive employee wellness programs
**Work from Home (WFH) Requirements**
* You'll need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you'll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
* You'll need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities**
* As a Full Stack Customer Service Representative – Sales (Hybrid), you'll have the opportunity to develop your skills and knowledge of our products and services through paid training and ongoing education.
* You'll be part of a dynamic team that's passionate about delivering exceptional customer service and support, and you'll have the chance to grow and develop your career within arenaflex.
* With a strong focus on employee development and growth, we offer a range of opportunities for advancement, including leadership roles, specialized positions, and career paths in sales, customer service, and more.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. If you require accommodations during the application or hiring process, please let us know.
Apply Now
**About arenaflex**
arenaflex is a global telecommunications company that has been connecting people with their world for over 140 years. With a rich history of innovation and a commitment to excellence, we've built a reputation for delivering cutting-edge products and services that meet the evolving needs of our customers. From our advanced mobile services to our next-generation TV and high-speed Internet services, we're dedicated to helping people stay connected, entertained, and informed.
**Job Summary**
As a Full Stack Customer Service Representative – Sales (Hybrid), you'll be the voice of arenaflex, providing exceptional customer service and support to our customers through various channels, including phone, chat, and email. You'll be responsible for resolving customer issues, answering questions, and promoting our products and services to drive satisfaction and loyalty. This is a hybrid role, requiring you to work from our Mesa, Arizona location 3-4 days a week and remotely from home 1-2 days a week.
**Key Responsibilities**
* Handle customer interactions (calls, chats, emails) in a fast-paced environment, providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
* Accurately resolve issues related to service, billing, payments, and collections, ensuring customer confidence and loyalty.
* Explain bills and product features clearly, ensuring customers understand our services and offerings.
* Troubleshoot basic problems and seek higher support if needed, escalating issues to ensure timely resolution.
* Build customer confidence and loyalty by resolving issues and providing exceptional service.
* Support various customer inquiries, including technical issues, and provide solutions to meet their needs.
* Work a flexible 40-hour per week schedule, which may include nights, weekends, and holidays.
* Participate in paid training to develop your skills and knowledge of our products and services.
**What We're Looking For**
* Unwavering Customer Focus: You're passionate about delivering exceptional customer service and support, ensuring every interaction is a positive experience.
* Strong Work Ethic: You're a self-motivated and disciplined individual who can work independently and as part of a team.
* Adaptability: You're flexible and able to adapt to changing situations, priorities, and deadlines.
* Problem-Solving Skills: You're a critical thinker who can analyze issues, identify solutions, and implement effective resolutions.
* Attention to Details: You're meticulous and detail-oriented, ensuring accuracy and quality in all aspects of your work.
**Benefits and Perks**
* Competitive hourly rate of $24.03 + uncapped commissions for sales goals
* Milestone bonus of $1,000
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, Internet services, and home phone
* Tuition reimbursement program
* Paid Time off and holidays – 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
* Paid Parental Leave
* Medical/Dental/Vision coverage
* 401(k) plan
* Additional sick leave beyond what state and local law require may be available but is unprotected
* Adoption Reimbursement
* Disability Benefits (short term and long term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Extensive employee wellness programs
**Work from Home (WFH) Requirements**
* You'll need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you'll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
* You'll need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities**
* As a Full Stack Customer Service Representative – Sales (Hybrid), you'll have the opportunity to develop your skills and knowledge of our products and services through paid training and ongoing education.
* You'll be part of a dynamic team that's passionate about delivering exceptional customer service and support, and you'll have the chance to grow and develop your career within arenaflex.
* With a strong focus on employee development and growth, we offer a range of opportunities for advancement, including leadership roles, specialized positions, and career paths in sales, customer service, and more.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. If you require accommodations during the application or hiring process, please let us know.
Apply Now