**Experienced Full Stack Customer Service Representative - Sales (Hybrid) – Web & Cloud Application Development**

**Join blithequark, a global leader in communications and technology, as we redefine customer service and create meaningful connections with each customer.** Are you a customer-focused individual with a passion for sales and service? Do you thrive in fast-paced environments and enjoy building customer confidence and loyalty? If so, we invite you to join our team as a Premier Service Consultant specializing in customer acquisition, sales, service, and retention. As a Customer Service Representative - Sales (Hybrid) at blithequark, you will be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. **About blithequark** At blithequark, we are pioneers of making connections and have been ever since our inception. We help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, we create connections that change the world. Our commitment to innovation and customer satisfaction has made us a global leader in communications and technology. **Job Summary** As a Customer Service Representative - Sales (Hybrid), you will be responsible for handling customer interactions (calls, chats, emails) in a fast-paced environment. You will accurately resolve issues related to service, billing, payments, and collections, explain bills and product features clearly, troubleshoot basic problems, and seek higher support if needed. You will build customer confidence and loyalty by resolving issues and support various customer inquiries, including technical issues. You will work a flexible 40-hour per week schedule, which may include nights and weekends. **Key Responsibilities** - Handle customer interactions (calls, chats, emails) in a fast-paced environment - Accurately resolve issues related to service, billing, payments, and collections - Explain bills and product features clearly - Troubleshoot basic problems and seek higher support if needed - Build customer confidence and loyalty by resolving issues - Support various customer inquiries, including technical issues - Work a flexible 40-hour per week schedule, which may include nights and weekends **What We Are Looking For** - Unwavering Customer Focus - Strong Work Ethic - Adaptability - Problem-Solving Skills - Attention to Details **Join Our Team** Joining our team comes with amazing perks and benefits, including: - Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available) and blithequark home phone - Tuition reimbursement program - Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year - There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired - Paid Parental Leave - Medical/Dental/Vision coverage - 401(k) plan - Additional sick leave beyond what state and local law require may be available but is unprotected - Adoption Reimbursement - Disability Benefits (short term and long term) - Life and Accidental Death Insurance - Supplemental benefit programs: critical illness/accident hospital indemnity/group legal - Employee Assistance Programs (EAP) - Extensive employee wellness programs **Work from Home (WFH) Requirements** You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). blithequark will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Career Growth Opportunities and Learning Benefits** As a Customer Service Representative - Sales (Hybrid) at blithequark, you will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. You will have the opportunity to grow your career and take on new challenges, with a focus on customer satisfaction and loyalty. **Work Environment and Company Culture** Our work environment is fast-paced and dynamic, with a focus on customer satisfaction and loyalty. We are committed to innovation and customer satisfaction, and we strive to create a positive and inclusive work environment for all employees. Our company culture is built on a foundation of respect, empathy, and open communication, and we encourage our employees to be their authentic selves. **Compensation, Perks, and Benefits** Our Customer Service Representatives - Sales (Hybrid) earn $23.45 an hour + uncapped commissions for sales goals. Not to mention all the other amazing rewards that working at blithequark offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. **How to Apply** If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! Career possibilities are limitless with blithequark. You will have the chance to take the lead as the voice of blithequark and make a real difference in the lives of our customers. Don't miss this opportunity to jumpstart your sales career. Apply today and join our team as a Premier Service Consultant specializing in customer acquisition, sales, service, and retention. Apply Job! **Equal Employment Opportunity (EEO) Statement** It is the policy of blithequark to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, blithequark will provide reasonable accommodations for qualified individuals with disabilities. Apply for this job