Experienced Full Stack Customer Service Representative – Remote Work Opportunity with American Airlines
About American Airlines
At American Airlines, we're not just a carrier – we're a family. We're a team of passionate individuals who are dedicated to providing exceptional service to our customers, while also fostering a culture of inclusivity, diversity, and growth. As a member of our team, you'll have the opportunity to explore a world of possibilities, both in and out of the workplace. Whether you're a seasoned professional or just starting your career, we invite you to join our journey and become the best version of yourself.
Why You'll Love This Job
This role is part of our Payments and Digital Process team within the American Airlines Credit Association. As a Customer Service Representative, you'll be responsible for handling daily tasks related to check processing, item handling, direct payments, and asset transfers at American Airlines Credit Association. If you're looking for a challenging and rewarding role that will allow you to grow and develop your skills, then this is the perfect opportunity for you.
Key Responsibilities
Complete data entry and adjusting capabilities
Coordinate return items with individuals, outside merchants, the Central Bank, and other institutions
Assist other departments with fraud investigation, part requests, and related Accounting general ledger adjusting
Work part cases/exercises assigned
Follow and maintain procedures and guidelines to ensure strict compliance of NACHA rules and guidelines and Government Banking regulations
Process advance payments, multi-record and part stores, Mastercard payments, and other checks, such as IRA, bankruptcy, and result checks
Audit, analyze, and support Remote Store, Mobile, ATM, and other imaged enabled items
Log, research, and make necessary GL, account changes, and returns
Process Stop Pays and Check Cashing
Complete daily adjusting and branch closing
Acquire data from individuals for the convenient and precise handling of international and domestic asset transfer requests
Research and check incoming and active funds transfer data
Communicate with vendors to handle funds transfers
Understand and be aware of active and incoming funds transfer regulations
Store check returns, research part returned checks, draft changes, process part checks, confirm individuals for friendly funds transfers, and Central bank confirming and delivering funds transfers
Complete daily handling of work processes connected with late returns, source of receipts, foreign collections, and legal charges
All You'll Need for Success
To succeed in this role, you'll need to possess the following qualifications:
Minimum Qualifications
Bachelor's Degree
Previous customer/part service experience
Previous banking or Credit Association experience
Episys/Symitar and handling wires
Preferred Qualifications
Training and previous professional experience
Excellent Microsoft Office skills (e.g., Word, Excel, Access, PowerPoint)
Ability to work extended hours to meet business needs
Ability to practice superb customer service skills
Ability to act in a fast-paced environment, handle multiple tasks, and work as a team player
Ability to perform numerical computations and analyze data
Ability to successfully focus on work and comply with time constraints under high volume pressure
Ability to broadly educate and perform any job assigned within the department
Ability to connect professionally with all colleagues and individuals
Ability to work autonomously and with minimal supervision
Ability to self-motivate and take ownership of skills and knowledge development
Ability to focus on work and meet time constraints successfully
Ability to maintain good performance and participation
What You'll Get
At American Airlines, we're committed to providing our employees with a comprehensive benefits package that includes:
Medical benefits: On the very first day, you'll have access to your health, dental, vision, and prescription benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
Health programs: We want you to be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
401(k) program: Available upon hire, and manager contributions to your 401(k) program are available after one year.
Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
Join Our Team
At American Airlines, we're proud to be a diverse and inclusive workplace. Our 20+ Employee Business Resource Groups are designed to connect our employees to our customers, vendors, networks, and investors, helping employees reach their full potential and creating a comprehensive workplace to address and overcome the challenges of our diverse world.
Are you ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Join us today and become part of the American Airlines family.
Apply Now
Apply Now
At American Airlines, we're not just a carrier – we're a family. We're a team of passionate individuals who are dedicated to providing exceptional service to our customers, while also fostering a culture of inclusivity, diversity, and growth. As a member of our team, you'll have the opportunity to explore a world of possibilities, both in and out of the workplace. Whether you're a seasoned professional or just starting your career, we invite you to join our journey and become the best version of yourself.
Why You'll Love This Job
This role is part of our Payments and Digital Process team within the American Airlines Credit Association. As a Customer Service Representative, you'll be responsible for handling daily tasks related to check processing, item handling, direct payments, and asset transfers at American Airlines Credit Association. If you're looking for a challenging and rewarding role that will allow you to grow and develop your skills, then this is the perfect opportunity for you.
Key Responsibilities
Complete data entry and adjusting capabilities
Coordinate return items with individuals, outside merchants, the Central Bank, and other institutions
Assist other departments with fraud investigation, part requests, and related Accounting general ledger adjusting
Work part cases/exercises assigned
Follow and maintain procedures and guidelines to ensure strict compliance of NACHA rules and guidelines and Government Banking regulations
Process advance payments, multi-record and part stores, Mastercard payments, and other checks, such as IRA, bankruptcy, and result checks
Audit, analyze, and support Remote Store, Mobile, ATM, and other imaged enabled items
Log, research, and make necessary GL, account changes, and returns
Process Stop Pays and Check Cashing
Complete daily adjusting and branch closing
Acquire data from individuals for the convenient and precise handling of international and domestic asset transfer requests
Research and check incoming and active funds transfer data
Communicate with vendors to handle funds transfers
Understand and be aware of active and incoming funds transfer regulations
Store check returns, research part returned checks, draft changes, process part checks, confirm individuals for friendly funds transfers, and Central bank confirming and delivering funds transfers
Complete daily handling of work processes connected with late returns, source of receipts, foreign collections, and legal charges
All You'll Need for Success
To succeed in this role, you'll need to possess the following qualifications:
Minimum Qualifications
Bachelor's Degree
Previous customer/part service experience
Previous banking or Credit Association experience
Episys/Symitar and handling wires
Preferred Qualifications
Training and previous professional experience
Excellent Microsoft Office skills (e.g., Word, Excel, Access, PowerPoint)
Ability to work extended hours to meet business needs
Ability to practice superb customer service skills
Ability to act in a fast-paced environment, handle multiple tasks, and work as a team player
Ability to perform numerical computations and analyze data
Ability to successfully focus on work and comply with time constraints under high volume pressure
Ability to broadly educate and perform any job assigned within the department
Ability to connect professionally with all colleagues and individuals
Ability to work autonomously and with minimal supervision
Ability to self-motivate and take ownership of skills and knowledge development
Ability to focus on work and meet time constraints successfully
Ability to maintain good performance and participation
What You'll Get
At American Airlines, we're committed to providing our employees with a comprehensive benefits package that includes:
Medical benefits: On the very first day, you'll have access to your health, dental, vision, and prescription benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
Health programs: We want you to be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
401(k) program: Available upon hire, and manager contributions to your 401(k) program are available after one year.
Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
Join Our Team
At American Airlines, we're proud to be a diverse and inclusive workplace. Our 20+ Employee Business Resource Groups are designed to connect our employees to our customers, vendors, networks, and investors, helping employees reach their full potential and creating a comprehensive workplace to address and overcome the challenges of our diverse world.
Are you ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Join us today and become part of the American Airlines family.
Apply Now
Apply Now