Experienced Full Stack Customer Service Representative – Remote Payroll Support
Are you a customer service enthusiast with a passion for helping others? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join careerzynith as a Remote Customer Service Representative, providing top-notch support to our clients' customers in the self-directed Medicaid programs.
**About careerzynith**
careerzynith is a leading provider of innovative solutions for the healthcare industry, dedicated to empowering patients and caregivers to take control of their lives. Our mission is to deliver exceptional customer experiences, and we're seeking talented individuals like you to join our team.
**Position Overview**
As a Remote Customer Service Representative, you'll be the face of careerzynith, answering calls from patients and caregivers with compassion, professionalism, and empathy. You'll be responsible for providing critical information, resolving issues, and ensuring that our clients' customers receive the support they need to navigate the complex world of Medicaid programs.
**Key Responsibilities**
- Answer incoming calls from patients and caregivers with a friendly, professional demeanor, responding to their questions and providing important information
- Assist with enrollment, program applications, and setup in applicable systems
- Retrieve information to support caregivers with payroll-related inquiries
- Utilize de-escalation techniques to handle upset or frustrated callers
- Offer guidance and directions to both caregivers and patients to effectively resolve any issues they're facing
- Document information and outcomes as necessary
**About You**
To succeed in this role, you'll need:
- At least one year of customer service experience, preferably in a healthcare or related field
- Strong computer skills and the ability to offer troubleshooting advice when necessary
- Empathy, patience, and a friendly demeanor at all times
- The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
- Great active listening skills
- Excellent written and verbal communication skills
- Strong attention to detail
- The ability to multitask and adapt to change in a fast-paced environment
- A quality-focused mindset and a desire to achieve first call resolution whenever possible
- The ability to accurately and confidently work with numbers and discuss money
**Your Home Office Environment**
To ensure a seamless experience, you'll need:
- A computer meeting these criteria:
- Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
- Memory: 8GB of RAM
- CPUs (Speed * Processors): 6
- Hard Drive: At least 500MB of free space
- Sound: sound card (standard on most computers)
- Up-to-date antivirus software
- Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
- Dual monitors
- A USB noise-cancelling headset
- A webcam for your certification experience
**Flexible Hours of Operation**
As a Remote Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within our client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service between 30-35 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days.
**Pay and Perks**
This flexible opportunity pays independent contractors $13 per hour. Prior to supporting PPL, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing.
**Your Remote, Independent Contractor Status**
As an independent contractor, you'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. You'll also receive:
- One-on-one mentorship
- Free certification and ongoing development opportunities
- The freedom and flexibility to choose your own schedule, within the client's hours of operation
- The chance to achieve better work-life balance
**NexRep Perks**
You'll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep's clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
**Apply Now**
If you believe you have what it takes to join our team, submit your application without delay. We're keen to hear from talented candidates like you.
Apply To This Job
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative solutions for the healthcare industry, dedicated to empowering patients and caregivers to take control of their lives. Our mission is to deliver exceptional customer experiences, and we're seeking talented individuals like you to join our team.
**Position Overview**
As a Remote Customer Service Representative, you'll be the face of careerzynith, answering calls from patients and caregivers with compassion, professionalism, and empathy. You'll be responsible for providing critical information, resolving issues, and ensuring that our clients' customers receive the support they need to navigate the complex world of Medicaid programs.
**Key Responsibilities**
- Answer incoming calls from patients and caregivers with a friendly, professional demeanor, responding to their questions and providing important information
- Assist with enrollment, program applications, and setup in applicable systems
- Retrieve information to support caregivers with payroll-related inquiries
- Utilize de-escalation techniques to handle upset or frustrated callers
- Offer guidance and directions to both caregivers and patients to effectively resolve any issues they're facing
- Document information and outcomes as necessary
**About You**
To succeed in this role, you'll need:
- At least one year of customer service experience, preferably in a healthcare or related field
- Strong computer skills and the ability to offer troubleshooting advice when necessary
- Empathy, patience, and a friendly demeanor at all times
- The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
- Great active listening skills
- Excellent written and verbal communication skills
- Strong attention to detail
- The ability to multitask and adapt to change in a fast-paced environment
- A quality-focused mindset and a desire to achieve first call resolution whenever possible
- The ability to accurately and confidently work with numbers and discuss money
**Your Home Office Environment**
To ensure a seamless experience, you'll need:
- A computer meeting these criteria:
- Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
- Memory: 8GB of RAM
- CPUs (Speed * Processors): 6
- Hard Drive: At least 500MB of free space
- Sound: sound card (standard on most computers)
- Up-to-date antivirus software
- Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
- Dual monitors
- A USB noise-cancelling headset
- A webcam for your certification experience
**Flexible Hours of Operation**
As a Remote Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within our client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service between 30-35 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days.
**Pay and Perks**
This flexible opportunity pays independent contractors $13 per hour. Prior to supporting PPL, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing.
**Your Remote, Independent Contractor Status**
As an independent contractor, you'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. You'll also receive:
- One-on-one mentorship
- Free certification and ongoing development opportunities
- The freedom and flexibility to choose your own schedule, within the client's hours of operation
- The chance to achieve better work-life balance
**NexRep Perks**
You'll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep's clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
**Apply Now**
If you believe you have what it takes to join our team, submit your application without delay. We're keen to hear from talented candidates like you.
Apply To This Job
Apply for this job