**Experienced Full Stack Customer Service Representative – Remote Call Center Operations**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are the same? Look no further! arenaflex is seeking an experienced Full Stack Customer Service Representative to join our remote call center team in Lafayette, Indiana. As a key member of our ServicePlus department, you will play a vital role in providing top-notch support to our Indiana Medicaid members, ensuring their needs are met with empathy, understanding, and professionalism. **About arenaflex** arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower individuals and communities to achieve better health outcomes through cutting-edge technology, exceptional customer service, and a commitment to making a difference. With a strong focus on customer-centricity, arenaflex has established itself as a trusted partner in the healthcare landscape. **Job Summary** As a Full Stack Customer Service Representative, you will be responsible for handling inbound and outbound calls, resolving member inquiries, and providing accurate information about Medicaid coverage, benefits, and enrollment. You will work closely with our team to meet individual and team performance goals, ensuring exceptional customer satisfaction and quality metrics. Your expertise will be essential in maintaining accurate member records, utilizing various systems and software applications, and escalating issues when necessary. **Key Responsibilities** * Assist members with inquiries related to their Medicaid coverage, benefits, and enrollment * Educate members on Medicaid policies and procedures, including enrollment, redetermination, plan options, and benefits * Provide excellent customer service by addressing customer inquiries, complaints, or concerns in a professional and courteous manner * Meet individual and team performance goals, focusing on accuracy, quality, and productivity metrics * Maintain accurate and up-to-date member records and documentation of all interactions in the call center system * Utilize various systems and software applications, including electronic health record systems, eligibility systems, claims, and customer relationship management (CRM) systems * Effectively utilize Interpretive Language Services for non-English speaking members * Transfer calls to the client's call center as appropriate, assisting with client outreach requests and following up with supervisor on call resolution in a timely manner **Essential Qualifications** * High school diploma or GED * One or two years' experience in insurance, preferably in a call center environment * Knowledge of Medicaid and its policies and procedures * Experience with Artiva software or similar systems * Accounts Payable experience a plus * Bi-lingual skills a plus * Ability to type at a minimum of 45 wpm * Excellent interpersonal and communication skills, both verbal and written * Critical thinking and listening skills * Independent problem identification/resolution and decision-making skills * Conflict resolution and negotiation skills * Empathetic and sincere, superior rapport building skills **Preferred Qualifications** * Experience in a call center environment with a high volume of calls * Knowledge of medical terminology to explain healthcare benefits and ensure each member's needs are appropriately met * Familiarity with customer relationship management (CRM) systems and other software applications **Work Environment and Culture** As a remote call center representative, you will work from the comfort of your own home, enjoying a flexible schedule and a relaxed work environment. arenaflex values work-life balance and offers a range of benefits to support your well-being, including: * Competitive salary * 401(k) plan * Dental insurance * Health insurance * Paid time off * Vision insurance * Opportunities for career growth and professional development **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from individuals of all backgrounds, experiences, and perspectives. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. **Application Question(s)** * What is your salary requirement? **Location** * Indiana (Required) **Work Location** * Remote **Apply Now** Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now! Apply for this job