**Experienced Full Stack Customer Service Representative – Remote Call Center**

Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark's dynamic team of customer service professionals as a Remote Call Center Customer Service Representative. At blithequark, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is to provide hope and support to those who have suffered or lost a loved one due to negligence. As a key member of our team, you'll play a vital role in connecting with individuals who may be eligible for compensation and providing them with the information and support they need. **Responsibilities:** As a Remote Call Center Customer Service Representative, you'll be responsible for: * Connecting with individuals who have expressed interest in potentially qualifying for compensation through an automated dialer * Handling a high volume of calls, with the potential to speak with 40-50 callers per day, of which 1-5 may qualify for compensation * Multitasking to listen, answer questions, and view multiple windows simultaneously * Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals * Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts as needed * Participating in training and other learning opportunities to expand your knowledge of the position * Adhering to all company policies and procedures * Assisting with other projects as needed * Self-troubleshooting and problem-solving basic IT issues **This is for you if:** * You possess excellent verbal and written communication skills * You have exceptional interpersonal and customer service skills * You're a strong problem-solver with conflict resolution skills * You're competitive and motivated by performance-based pay * You're willing to work 40+ hours per week **Requirements:** * You must reside in the State of Florida or New Jersey * You must have a quiet, distraction-free workspace * You'll need a reliable hardwired desktop or laptop PC (no Mac or Chromebook) with the following specifications: + 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU * You'll require high-speed internet with a minimum of 50Mbps download and 100Mbps upload speeds * You'll need a reliable noise-cancellation headset that's wired via USB (average price: $20-$30) * You'll need a strong background in call-center environments and sales-focused experience * You'll require at least 2+ years of phone sales/customer service experience **This is not for you if:** * You're unable to troubleshoot basic technical issues * You're unable to work 40+ hours per week, each week * You're unable to handle 350+ calls, including disconnects, wrong numbers, or hang-ups until you're connected with a viable caller * You're unable to use problem-solving skills * You're unable to work the full training period (90 days) * You're unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours **Benefits:** * Health Insurance, Vision, and Dental Coverage * Paid Holidays and Paid Time Off (PTO) * Eligible for overtime outside of the training period **Hours of Operation:** * A full-time schedule of 40 hours a week from the following hours: + Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern + Friday: 8:30 AM to 4:30 PM Eastern * Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern **Why join blithequark?** At blithequark, we're committed to creating a positive and supportive work environment that fosters growth, learning, and success. As a Remote Call Center Customer Service Representative, you'll have the opportunity to: * Work from the comfort of your own home or office * Enjoy a competitive salary with commissions and bonuses * Develop your skills and knowledge through ongoing training and development opportunities * Collaborate with a dynamic and motivated team of professionals * Make a meaningful difference in the lives of our clients and customers **Ready to join the team?** If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we invite you to apply for the Remote Call Center Customer Service Representative position at blithequark. Please visit our website to submit your application and join our team of dedicated professionals. Apply for this job