**Experienced Full Stack Customer Service Representative – Remote Call Center**

Join blithequark, a pioneering organization dedicated to helping Americans affected by negligence, as we continue to make a positive impact in the lives of those who have suffered. Since our inception in 2015, we have been committed to providing education and support to those seeking justice. Our mission is to give people hope, and we're looking for talented individuals to join our team as we strive to make a difference. **About blithequark** At blithequark, we're passionate about creating a culture that values empathy, understanding, and exceptional customer service. Our team is comprised of dedicated professionals who are driven by a shared purpose: to help those in need. We're committed to fostering a work environment that encourages growth, learning, and collaboration. If you're a motivated and compassionate individual who is eager to make a difference, we invite you to explore this exciting opportunity. **Responsibilities** As a Full Stack Customer Service Representative at blithequark, you will play a critical role in connecting with individuals who have potentially qualified for compensation. Your responsibilities will include: * Connecting with callers through an automated dialer, with the goal of speaking to 40-50 callers per day, of which 1-5 may potentially qualify * Multitasking, including listening, answering questions, and viewing multiple windows * Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals * Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately * Participating in training and other learning opportunities to expand knowledge of the position * Adhering to all company policies and procedures * Assisting with other projects as needed * Self-troubleshooting and problem-solving basic IT issues **Key Performance Indicators (KPIs)** * Retention rates * Upsell and cross-sell rates * Goal achievement **Requirements** To succeed in this role, you will need to possess: * Excellent verbal and written communication skills * Excellent interpersonal and customer service skills * Strong problem-solving and conflict resolution skills * A competitive spirit – we work as a team, but pay for performance! * The ability to work 40+ hours per week **Essential Qualifications** * Must reside in the State of Florida or New Jersey * Must have a quiet, distraction-free space to work * A reliable hardwired desktop or laptop PC (no Mac or Chromebook) with: + 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU * High-speed internet (50Mbps with 100MBps upload minimum – standard internet) * A reliable noise-cancellation headset that is wired via USB (e.g., gaming headset with mic/Logitech G432) (average price: $20-$30) * Strong background in call-center environment and sales-focused experience * 2+ years of phone sales/customer service experience **Preferred Qualifications** * Experience with VICI and Proprietary Customer Relationship Database (CRM) * Familiarity with scripts and sales-focused training * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities **This is not for you if...** * You are unable to troubleshoot basic technical issues * You are unable to work 40+ hours per week, each week * You cannot imagine handling 350+ calls, including disconnects, wrong numbers, or hang-ups until you are connected with a viable caller * You are unable to use problem-solving skills * You are unable to work the full training period (90 days) * You are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours **Benefits** * Health Insurance, Vision & Dental Coverage * Paid Holidays and Paid Time Off (PTO) * Eligible for overtime outside of the training period **Hours of Operation** A full-time schedule of 40 hours a week from the following hours: * Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern * Friday: 8:30 AM to 4:30 PM Eastern * Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern **Why join blithequark?** * Opportunity to make a positive impact in the lives of those affected by negligence * Collaborative and dynamic work environment * Competitive compensation package, including commissions and bonuses * Opportunities for growth and learning * Comprehensive benefits package, including health insurance, vision, and dental coverage **How to apply** If you're a motivated and compassionate individual who is eager to make a difference, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Job! Apply for this job