**Experienced Full Stack Customer Service Representative – Remote American Airlines**

Are you ready to take your customer service skills to new heights and join a dynamic team that's passionate about delivering exceptional experiences? Look no further than arenaflex, where we're seeking an experienced Full Stack Customer Service Representative to join our American Airlines family. As a key member of our Payments and Digital Strategy team, you'll play a vital role in ensuring seamless customer interactions and resolving complex issues with ease. **About arenaflex** At arenaflex, we're more than just a company – we're a family of innovators, thinkers, and problem-solvers who are dedicated to making a difference in the lives of our customers. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals who share our vision. **Why You'll Love This Role** As a Full Stack Customer Service Representative, you'll have the opportunity to work on a wide range of tasks, from resolving customer complaints to processing transactions and managing accounts. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences, and you'll have the chance to develop your skills and advance your career in a fast-paced and supportive environment. **Key Responsibilities** * Complete data access and balancing tasks to ensure accurate and timely processing of customer transactions * Coordinate return items with customers, vendors, the Federal Reserve Bank, and other institutions * Assist other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing * Work member cases/assignments and follow established guidelines and procedures to ensure compliance with NACHA regulations and guidelines and Federal Banking laws * Process mortgage payments, multi-account and member deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff transactions * Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products * Log, review, and make necessary GL, account changes, and/or returns * Process Stop Pays and Check Batching * Complete daily balancing and department closing * Obtain information from customers for timely and accurate processing of international and domestic wire transfer requests * Research and verify incoming and outgoing wire transfer information * Communicate with vendors to process wire transfers * Understand and be familiar with outgoing and incoming wire transfer regulations * Deposit check returns, review member check returns on draft changes, process member checks, verify customers for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers * Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees **What You'll Need** * High school degree or GED * Intermediate Excel and Word experience * Previous customer/member service experience * Previous banking or Credit Union experience * Episys/Symitar and processing wires experience * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience with the software or education and hands-on use of the software * Ability to work prolonged hours in aid of business needs * Ability to exercise excellent customer service skills * Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet time limits under high volume pressure * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and customers * Ability to work independently and with minimum supervision * Ability to self-motivate with strong employer skills and ability for attention to detail * Ability to effectively prioritize work and meet time limits * Ability to maintain excellent performance and attendance * Must pass relevant arenaflex and Credit Union pre-employment compliance exams **What You'll Get** As a valued member of our team, you'll enjoy a range of benefits and perks, including: * Travel Perks: Ready to explore the world? You, your family, and friends can reach 365 destinations on over 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more. * Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Join Our Team!** This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today. Apply for this job