**Experienced Full Stack Customer Service Representative – Multilingual Support for arenaflex**

At arenaflex, we're on a mission to revolutionize the way we interact with customers, and we're looking for a skilled and enthusiastic Customer Service Representative to join our team. As a key member of our global contact center, you'll be the front line of our core product, ensuring the continued success and growth of our business. If you're passionate about delivering exceptional customer experiences, have a strong work ethic, and are fluent in English, we want to hear from you! **About arenaflex** arenaflex is a global contact center company that has grown from a small attic business to a leading player in the industry since our creation in 2014. We operate in a growing market, and our commitment to excellent quality has made us the first choice for outsourcing multilingual customer service. With contact center agents based in 10+ countries and handling 15,000+ customer interactions a month, we're a dynamic and innovative company that's always looking for talented individuals to join our team. **Our Story** Our journey began with a simple yet ambitious goal: to provide exceptional customer service to businesses around the world. We've come a long way since then, and today, we're proud to be a global contact center company with a reputation for excellence. Our clients trust us to handle their customer interactions, and we take pride in delivering results that exceed their expectations. **What We Do** At arenaflex, we proactively greet all our clients' website visitors and ask if we can help them find the right information. Using live chat, phone, email, and other communication channels, we support visitors in searching and finding information, and we help them choose and make decisions. Our clients are from various industries, including automotive, fashion, IT, industrial, ecommerce, travel, and education. By outsourcing customer service to us, our clients can focus on their core activities and leave the customer interactions to us. **Why You're Important** As a Customer Service Representative, you'll be the face of arenaflex, ensuring that our clients' customers receive exceptional service and support. You'll be responsible for generating leads for our clients' sales departments, delivering excellent customer service via different communication channels, and building relationships with our clients' customers. Your role is critical to our success, and we're looking for someone who is passionate about customer service, has strong communication skills, and is able to work in a fast-paced environment. **About the Work** In this varied and versatile role, you'll be responsible for answering customer questions about products and services, cultivating an interest in visitors to encourage them to leave contact details, and consulting various systems to answer customer questions accurately and quickly. You'll work with up to 3 chat conversations at a time, answer incoming phone calls, emails, and WhatsApp messages, and enter contact details of leads. You'll also have the opportunity to develop your skills and experience, working with a wide variety of companies and products. **Flexibility** We operate 24x7, and you'll be available to work at least 40 hours a week. You'll be able to pick shifts that suit you best, working hours would be from 11 pm to 7 am CET, Monday to Friday. In Colombia time, this would be from 5 pm to 1 am. This is a long-term job, so you must be available for at least 12 months. This job is ideal for recent graduates and starters, but is also ideal for intelligent students, mothers with a commercial inclination, communicative home dads, and enthusiastic people over 50! **Your Duties and Responsibilities** * Be responsible for the care of our English-speaking customers, resolving issues, answering questions, and listening to their feedback. * Work under the direction of a team leader to deliver results in lead generation and customer service. * Serve small and large companies based on complexity and service level. * Qualify leads and deliver excellent customer service through different means of communication. **On a Daily Basis, You'll Work With:** * Communicating with a range of customers – answering questions and generating leads * E-mailing the leads and escalations to clients and processing refunds and returns in their ecommerce systems. **Our Offer** Here at arenaflex, we offer our colleagues the chance to develop and grow alongside top talent in one of the world's leading contact centers in Europe. By providing a creative, dynamic, and innovative environment, we empower our people and give them the tools and culture for success. **Your Skills and These Great Rewards Belong Together:** * The chance to be part of a fast-growing digital-first, remote-only company with a friendly feel * Work from anywhere in the world * Contribution to your electricity, internet, and telephone expenses * Your own computer with two large screens (delivered to your home) * The opportunity to develop your skills and experience * Great team and company events * You will receive extensive training and further support on the job from experienced Agents and Team Leaders. We also offer ample opportunities to work on your own development and growth. We like to invest in talent that wants to perform and develop further (for example team leader, customer success manager, or marketeer)! * The opportunity to gain a lot of knowledge and experience at a wide variety of companies. * Good earnings of 2,350,000 COP gross per month worked (based on 40 hours per week). Plus, a bonus scheme for the quality of your work (after two months of service). * 50% hourly fee increase when working between midnight and 6 am (night shifts) * Annual bonus based on company performance. * An international work environment with a whole lot of fun thrown in! **Diversity, Inclusion & Belonging** No matter who you are, what you look like, who you love, or where you are from, you can find your place at arenaflex. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day. **Are You Enthusiastic and Do You See It as a Challenge to Strengthen Our Team?** Get in touch with us right away. Click Apply and send us your CV in English! **Don't Hesitate, Apply!** Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today! Apply for this job