**Experienced Full Stack Customer Service Representative – Medicaid Member Support – Remote**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join arenaflex's dynamic team as a Remote Call Center Customer Service Representative III. In this role, you'll play a critical part in supporting Iowa Medicaid Program Recipients and Affiliates, providing top-notch service and resolving complex issues with empathy and expertise. **About arenaflex** arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to creating exceptional outcomes for our clients and the millions of people who count on them. At arenaflex, individuality is valued and celebrated, and we're passionate about fostering a culture where our associates can thrive, grow, and make a real impact. **The Role** As a Remote Call Center Customer Service Representative III, you'll be the face of arenaflex, providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. Your primary responsibilities will include: * Acting as escalations for inquiries from potential and existing Iowa Medicaid Program Recipients and Affiliates * Providing clear, complete, accurate, and objective information based on a full understanding of program requirements * Accurately documenting enrollment requests and status changes * Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone * Maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies * Acting as a team lead for peer agents and providing guidance and support as needed **Requirements** To succeed in this role, you'll need: * A basic understanding of a call center environment in a customer service role and quality monitoring processes * The ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers * Problem-solving skills through analysis and ongoing feedback * The ability to achieve results through knowledge, empathy, and commitment * High School diploma or GED * Background check required * Must reside within 1 hour driving distance from Des Moines, IA **Preferred Qualifications** While not required, the following skills and qualifications will make you a strong candidate: * Excellent typing and grammar skills * Ability to navigate a computer * Understanding and utilization of policy * Excellent customer service skills * Excellent phone etiquette skills * Reliable internet access **What We Offer** As a valued member of the arenaflex team, you'll enjoy: * A competitive salary of $19.00 per hour * Paid training with equipment provided * Full-time schedule (40 hours a week) * Career growth opportunities * PerkSpot employee discount program * Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time **Work Environment and Culture** arenaflex is committed to creating a positive, employee-friendly culture where our associates can thrive and grow. Our remote work environment allows for flexibility and work-life balance, while our team-oriented approach fosters collaboration and support. We're passionate about fostering a culture where individuality is valued and celebrated, and we're committed to creating exceptional outcomes for our clients and the millions of people who count on us. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations** People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form. Complete the form and then email it as an attachment to . **Health and Safety** arenaflex values the health and safety of our associates, their families, and our community. For US applicants, while we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. **Apply Now** Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply for this job