**Experienced Full Stack Customer Service Representative – Medicaid Member Support**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Full Stack Customer Service Representative to join our team in the Medicaid Member Support department. As a key member of our team, you will be responsible for providing top-notch customer service to Medicaid program recipients and affiliates, ensuring that their needs are met and exceeded. **About blithequark** blithequark is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We pride ourselves on creating exceptional outcomes for our clients and the millions of people who count on us. Our company culture values individuality, creativity, and innovation, and we are committed to making a positive impact in the communities we serve. **The Role** As a Full Stack Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, accurately documenting enrollment requests and status changes, and entering application and enrollment information into a web-based computer system. You will also maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies. **Key Responsibilities:** * Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates * Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles * Accurately document enrollment requests and status changes * Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone * Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies * Provide clear, complete, accurate, and objective information based on a full understanding of program requirements **Requirements:** * Basic understanding of a call center environment in a customer service role and quality monitoring processes * Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers * Ability to problem solve through analysis and ongoing feedback * Achieve results through knowledge, empathy, and commitment * Ability to work with people of diverse backgrounds * High School diploma or GED * Background required * Must reside within 1 hour driving distance from Des Moines, IA **Preferred Qualifications:** * Ability to problem solve through analysis and ongoing feedback * Achieve results through knowledge, empathy, and commitment * Ability to work with people of diverse backgrounds * Ability to adhere to a break and lunch schedule * Excellent typing and grammar skills * Ability to navigate a computer * Ability to understand and utilize policy * Excellent customer service skills * Excellent phone etiquette skills * Reliable internet access **What We Offer:** * $18.00 per hour pay rate (bi-weekly pay) * Paid Training with Equipment provided * Full-time schedule (40 hrs. a week) * Career Growth Opportunities * PerkSpot- Employee discount program * Full Benefit Options * Paid holidays and paid time off (PTO) or vacation and/or sick time **Work Environment and Culture:** * Our team is dedicated to providing exceptional customer service and support to our clients and their constituents. * We value individuality, creativity, and innovation, and we are committed to making a positive impact in the communities we serve. * Our work environment is fast-paced and dynamic, with opportunities for growth and development. **Compensation and Benefits:** * The pay for this role is $18.00 per hour. * In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. * In addition, blithequark provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! **Equal Opportunity Employer:** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodation Request:** If you need a reasonable accommodation to apply for or compete for employment with blithequark, please submit your request through our website. We are committed to providing equal access to employment opportunities for all applicants. **Vaccination Policy:** While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark. Apply for this job