**Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you have a strong background in insurance and a desire to work for a leading global company? Look no further! arenaflex is seeking an experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual to join our team. **About arenaflex** arenaflex is a Fortune 500 company with over 60 offices in 20+ countries, operating as a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. We're a company that's all about people, and we strive to support our employees in living their lives to the fullest at home and at work. Our values are simple: we win together, we strive for better, and we enjoy the everyday. **Job Summary** As a Full Stack Customer Service Representative – Licensed P&C Agent Bilingual, you will be the first point of contact for new and existing customers, providing a quality customer service experience that builds rapport and long-term relationships to encourage renewal/repeat business. You will work diligently to find resolution to customer concerns, convey information efficiently and effectively, and strive for first call resolution to provide "best in class" service. **Responsibilities** * Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary * Convey information efficiently, effectively, and appropriately in order to meet the needs of the customer * Strive for first call resolution in order to provide "best in class" service * Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer * Work in a fast-paced team environment, providing a positive customer experience and communicating clearly and professionally over the phone * Utilize strong technical background and ability to multi-task in several systems at once * Willingness to learn new material and systems/applications * Accountability and reliability are essential for this role **Qualifications/Skill Sets** * Ability to work in a fast-paced team environment * Dedicated to providing a positive customer experience * Communicate clearly and professionally over the phone * Strong technical background/ability to multi-task in several systems at once * Willingness to learn new material and systems/applications * Accountable and reliable * High School Diploma or equivalent; some college is a plus! * Property/Casualty Insurance License desired (if not licensed, must obtain license within 90 days of employment) * Bilingual: Fluent in English/Spanish Required * 1 or more years of insurance sales/service experience desired. Customer Service experience required * Demonstrated job stability and attendance records * Remote working experience a plus * Solid computer, grammar, and multi-tasking skills **Requirements** * High School Diploma or equivalent; some college is a plus! * Property/Casualty Insurance License desired (if not licensed, must obtain license within 90 days of employment) * Bilingual: Fluent in English/Spanish Required * 1 or more years of insurance sales/service experience desired. Customer Service experience required * Demonstrated job stability and attendance records * Remote working experience a plus * Solid computer, grammar, and multi-tasking skills * US Work Authorization required. arenaflex does not provide visa sponsorship for this position, now or in the future **Compensation** * Starting pay ranges from $20 - $23.00/hour based on the candidate's experience, education * Hours of M-F and some weekends and holidays * In addition to regular hourly pay, there is an annual Performance Bonus Potential **Work Environment and Company Culture** * This position is either Hybrid (3 days in office/2 days at home) if one lives near arenaflex office location or 100% work from home if outside of arenaflex office location * arenaflex offers competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life * We offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave * arenaflex is an equal opportunity employer and does not discriminate or allow discrimination on the basis of any protected characteristic **How to Apply** If you're ready to play your part and join our team, choose 'Apply Now' to fill out our short application. We look forward to hearing from you! **Important Note** arenaflex is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: * All legitimate job postings with arenaflex will be posted on arenaflex Careers. No other URL should be trusted for job postings. * All legitimate communications with arenaflex recruiters will come from arenaflex.com email addresses. We would also ask that you please report any job employment scams related to arenaflex to [email protected]. Apply for this job