**Experienced Full Stack Customer Service Representative – Licensed P&C Agent**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a strong background in insurance and a desire to work for a company that values people and innovation? Look no further than arenaflex, a leading global insurance and reinsurance company with a presence in over 20 countries. As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent at arenaflex, you will play a critical role in delivering quality service and insurance recommendations to current and prospective customers. This is a combined service and sales role with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided, and there is no outbound cold calling. **About arenaflex** arenaflex is a Fortune 500 company with a rich history of innovation and a commitment to excellence. We are a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. Our values are centered around people, teamwork, and a passion for continuous improvement. We strive to support our employees in living their lives to the fullest at home and at work. **Responsibilities** As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent, your responsibilities will include: * Delivering quality service and insurance recommendations to current and prospective customers * Working diligently to find resolution to customer concerns and escalating to the appropriate level when necessary * Conveying information efficiently, effectively, and appropriately to meet the needs of the customer * Striving for first call resolution to provide "best in class" service * Staying current and knowledgeable of all procedures to ensure department standards and guidelines are met * Meeting department standards and guidelines, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer **Qualifications and Skill Sets** To be successful in this role, you will need: * A strong background in insurance and a valid Property/Casualty Insurance License * A high school diploma or equivalent, with some college education a plus * 1 or more years of insurance sales/service experience, with customer service experience required * Demonstrated job stability and attendance records * Remote working experience a plus * Solid computer, grammar, and multi-tasking skills * US Work Authorization required, with arenaflex not providing visa sponsorship for this position **Work Environment and Culture** As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent at arenaflex, you can expect: * A hybrid work schedule, with 3 days in the office and 2 days remote * Competitive benefit programs, including health, dental, and vision insurance options, optional life, disability, and AD&D insurance, a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays, parental leave * A dynamic and supportive work environment, with opportunities for growth and development * A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects all employees **Compensation and Benefits** As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent at arenaflex, you can expect: * Starting pay ranging from $20 - $21.50 per hour, based on experience and education * An annual Performance Bonus Potential * A comprehensive benefits package, including health, dental, and vision insurance options, optional life, disability, and AD&D insurance, a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays, parental leave **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [arenaflex Careers](arenaflex.com/careers). We look forward to hearing from you! **Caution: Employment Scams** arenaflex is aware of employment-related scams where scammers impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. We urge all applicants to be cautious and to only apply through our official website. If you have any concerns or questions, please do not hesitate to contact us at [[email protected]](mailto:[email protected]). **Equal Opportunity Employer** arenaflex is an equal opportunity employer and does not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. 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