Experienced Full Stack Customer Service Representative – Licensed P&C Agent
At careerzynith, we're on a mission to empower individuals and businesses to seize opportunities and achieve their goals. As a Customer Service Representative – Licensed P&C Agent, you'll play a vital role in delivering exceptional service and insurance recommendations to our valued customers. If you're passionate about making a meaningful difference and working in a dynamic, fast-paced environment, we want to hear from you!
**About careerzynith**
careerzynith is a Fortune 500 company with over 60 offices in 20+ countries, serving as a holding company for insurance, reinsurance, specialist advisory, and investment operations worldwide. Our values are built around people, teamwork, and a commitment to excellence. We strive to support our employees in living their lives to the fullest at home and at work, offering competitive benefit programs that cater to diverse needs and stages of life.
**Responsibilities**
As a Customer Service Representative – Licensed P&C Agent, you'll be responsible for:
- Delivering quality service and insurance recommendations to current and prospective careerzynith customers
- Working diligently to find resolution to customer concerns and escalating to the appropriate level when necessary
- Conveying information efficiently, effectively, and appropriately to meet customer needs
- Striving for first call resolution to provide "best in class" service
- Staying current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer
**Qualifications and Skill Sets**
To succeed in this role, you'll need:
- Ability to work in a fast-paced team environment
- Dedication to providing a positive customer experience
- Clear and professional communication over the phone
- Strong technical background and ability to multi-task in several systems at once
- Willingness to learn new material and systems/applications
- Accountability and reliability
**Requirements**
- Property/Casualty Insurance License required
- High School Diploma or equivalent; some college is a plus!
- 1 or more years of insurance sales/service experience desired; customer service experience required
- Demonstrated job stability and attendance records
- Remote working experience a plus
- Solid computer, grammar, and multi-tasking skills
- US Work Authorization required; careerzynith does not provide visa sponsorship for this position, now or in the future
**Compensation and Benefits**
- Starting pay ranges from $20 - $21.50/hour based on the candidate's experience, education
- Hours of M-F and some weekends and holidays
- Hybrid work arrangement (3 days in office/2 days at home) or 100% work from home
- Annual Performance Bonus Potential
- Competitive benefit programs, including health, dental, and vision insurance options, 401(k) with employer match contributions, Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays
**What's in it for you?**
At careerzynith, we're committed to supporting our employees in living their lives to the fullest at home and at work. Our benefit programs are designed to meet diverse needs and stages of life, including:
- Competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life
- Multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance
- 401(k) with employer match contributions, Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays
**Join our team!**
If you're passionate about delivering exceptional service and making a meaningful difference, we encourage you to apply for this exciting opportunity. Choose 'Apply Now' to fill out our short application, and let's find out more about you!
**Important Note:**
careerzynith is aware of employment-related scams where scammers impersonate recruiters by sending fake job offers to those actively seeking employment. Please note that:
- All legitimate job postings with careerzynith will be posted on careerzynith Careers.
- All legitimate communications with careerzynith recruiters will come from careerzynith.com email addresses.
- We would also ask that you please report any job employment scams related to careerzynith to [email protected].
careerzynith is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate or allow discrimination on the basis of any protected characteristic.
Apply for this job
**About careerzynith**
careerzynith is a Fortune 500 company with over 60 offices in 20+ countries, serving as a holding company for insurance, reinsurance, specialist advisory, and investment operations worldwide. Our values are built around people, teamwork, and a commitment to excellence. We strive to support our employees in living their lives to the fullest at home and at work, offering competitive benefit programs that cater to diverse needs and stages of life.
**Responsibilities**
As a Customer Service Representative – Licensed P&C Agent, you'll be responsible for:
- Delivering quality service and insurance recommendations to current and prospective careerzynith customers
- Working diligently to find resolution to customer concerns and escalating to the appropriate level when necessary
- Conveying information efficiently, effectively, and appropriately to meet customer needs
- Striving for first call resolution to provide "best in class" service
- Staying current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer
**Qualifications and Skill Sets**
To succeed in this role, you'll need:
- Ability to work in a fast-paced team environment
- Dedication to providing a positive customer experience
- Clear and professional communication over the phone
- Strong technical background and ability to multi-task in several systems at once
- Willingness to learn new material and systems/applications
- Accountability and reliability
**Requirements**
- Property/Casualty Insurance License required
- High School Diploma or equivalent; some college is a plus!
- 1 or more years of insurance sales/service experience desired; customer service experience required
- Demonstrated job stability and attendance records
- Remote working experience a plus
- Solid computer, grammar, and multi-tasking skills
- US Work Authorization required; careerzynith does not provide visa sponsorship for this position, now or in the future
**Compensation and Benefits**
- Starting pay ranges from $20 - $21.50/hour based on the candidate's experience, education
- Hours of M-F and some weekends and holidays
- Hybrid work arrangement (3 days in office/2 days at home) or 100% work from home
- Annual Performance Bonus Potential
- Competitive benefit programs, including health, dental, and vision insurance options, 401(k) with employer match contributions, Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays
**What's in it for you?**
At careerzynith, we're committed to supporting our employees in living their lives to the fullest at home and at work. Our benefit programs are designed to meet diverse needs and stages of life, including:
- Competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life
- Multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance
- 401(k) with employer match contributions, Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays
**Join our team!**
If you're passionate about delivering exceptional service and making a meaningful difference, we encourage you to apply for this exciting opportunity. Choose 'Apply Now' to fill out our short application, and let's find out more about you!
**Important Note:**
careerzynith is aware of employment-related scams where scammers impersonate recruiters by sending fake job offers to those actively seeking employment. Please note that:
- All legitimate job postings with careerzynith will be posted on careerzynith Careers.
- All legitimate communications with careerzynith recruiters will come from careerzynith.com email addresses.
- We would also ask that you please report any job employment scams related to careerzynith to [email protected].
careerzynith is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate or allow discrimination on the basis of any protected characteristic.
Apply for this job