**Experienced Full Stack Customer Service Representative – Licensed P&C Agent**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a knack for building strong relationships and resolving complex issues? If so, we invite you to join arenaflex, a global leader in insurance, reinsurance, and specialist advisory services, as an Experienced Full Stack Customer Service Representative – Licensed P&C Agent. **About arenaflex** arenaflex is a Fortune 500 company with over 60 offices in 20+ countries, dedicated to providing innovative solutions to our clients. We're a community of optimists and problem-solvers who believe that when we realize our potential, we can help others reach theirs. Our values of "We're all about people," "We win together," and "We strive for better" guide everything we do, from delivering exceptional customer experiences to fostering a culture of growth and development. **Job Summary** As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent, you will play a critical role in delivering quality service and insurance recommendations to current and prospective arenaflex customers. This is a combined service and sales role, with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided, and there is no outbound cold calling. **Responsibilities** * Work diligently to find resolution to customer concerns and escalate to the appropriate level when necessary. * Convey information efficiently, effectively, and appropriately to meet the needs of the customer. * Strive for first call resolution to provide "best in class" service. * Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer. **Qualifications/Skill Sets** * Ability to work in a fast-paced team environment. * Dedicated to providing a positive customer experience. * Communicate clearly and professionally over the phone. * Strong technical background/ability to multi-task in several systems at once. * Willingness to learn new material and systems/applications. * Accountable and reliable. **Requirements** * Property/Casualty Insurance License required. * High School Diploma or equivalent; some college is a plus! * 1 or more years of insurance sales/service experience desired. Customer Service experience required. * Demonstrated job stability and attendance records. * Remote working experience a plus. * Solid computer, grammar, and multi-tasking skills. * US Work Authorization required. arenaflex does not provide visa sponsorship for this position, now or in the future. **Compensation** * Starting pay ranges from $20 - $21.50/hour based on the candidate's experience, education. * Hours of M-F and some weekends and holidays. * In addition to regular hourly pay, there is an annual Performance Bonus Potential. **Work Environment** * This position is either Hybrid (3 days in office/2 days at home) if one lives near arenaflex office location or 100% work from home if outside of arenaflex office location. **What's in it for you?** * Competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. * All full-time employees have the option to select from multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance. * 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays, parental leave. * Markel offers hybrid working schedules of 3 days in the office and 2 days remote. **Are you ready to play your part?** Choose 'Apply Now' to fill out our short application, so that we can find out more about you. **Caution: Employment scams** arenaflex is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: * All legitimate job postings with arenaflex will be posted on arenaflex Careers. No other URL should be trusted for job postings. * All legitimate communications with arenaflex recruiters will come from arenaflex.com email addresses. We would also ask that you please report any job employment scams related to arenaflex to [email protected]. **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the [email protected]. **No Agencies Please** We appreciate your interest in arenaflex, but we do not accept applications from agencies. Apply for this job