**Experienced Full Stack Customer Service Representative – Kia Consumer Affairs**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Remote Total Case Specialist in Kia Consumer Affairs. As a key member of our Consumer Affairs department, you will play a vital role in handling vehicle-related inquiries, providing technical support, and resolving complex customer issues with empathy and care. **About blithequark** At blithequark, we're redefining the vehicle ownership experience through a powerful combination of passionate people and data-driven technology. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. With over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers, and others, we're committed to delivering exceptional customer experiences that strengthen relationships and drive loyalty. **The Role** As a Remote Total Case Specialist in Kia Consumer Affairs, you'll handle a wide range of customer cases related to vehicle concerns, from warranty coverage and repair assistance to service campaigns, technical support, and dealership issues. You'll act as a trusted liaison between customers, dealerships, and Kia, ensuring customers receive the help they need and walk away feeling heard, valued, and confident in their ownership experience. **Key Responsibilities** • Manage a High Volume of Cases: Handle inbound customer calls and outbound follow-ups, resolving concerns such as warranty coverage, repair assistance, and service campaigns. • Be the Customer's Voice: Serve as the bridge between customers, dealerships, and Kia, ensuring smooth communication and empathetic solutions. • De-escalate and Resolve: Listen actively, acknowledge concerns, and deliver calm, personalized support to frustrated callers while focusing on positive, lasting resolutions. • Collaborate for Success: Partner with dealerships, Kia, and internal teams to resolve issues related to vehicle repairs, backordered parts, and service coverage. • Document with Care: Record all case details and customer interactions accurately, ensuring timely follow-up and resolution. • Provide Technical Guidance: Help customers troubleshoot vehicle features such as the Owner's Portal, Bluetooth, infotainment, radio, and navigation with clear, step-by-step support. • Navigate Digital Tools: Use web-based systems and CRM tools to manage workflows, coordinate service requests, and track case progress. • Excel in Remote Work: Thrive in a fast-paced, performance-driven environment where reliability, empathy, and quality service are recognized and rewarded. **Your Impact** • Elevate the Customer Experience: Deliver empathetic, personalized support that strengthens customer satisfaction and long-term loyalty. • Build Brand Trust: Represent Kia with professionalism and care, reinforcing the brand's reputation for reliability and service excellence. • Drive Service Excellence: Facilitate smooth communication between customers, dealerships, and Kia to ensure timely, effective resolutions. • Empower Customers: Help customers understand their vehicle's features, warranty coverage, and available resources so they feel confident and informed in their ownership experience. **What We're Looking For** • Empathy in Action: You listen with care, respond with compassion, and support customers through stressful situations. • Case Management Mastery: You take ownership of your work, prioritize effectively, and follow through on every case. • Strong Communicator: You set clear expectations, keep your word, and build trust through empathetic two-way communication. • Problem-Solver & De-escalator: You stay calm under pressure, think critically, and offer innovative solutions. • Customer Advocate: You go the extra mile to ensure concerns are fully understood and resolved. • Technical Support Skills: You're comfortable troubleshooting infotainment, navigation, Bluetooth, and other vehicle technologies with clear step-by-step guidance. **Position Requirements** • Location: Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia. • Experience: 1+ year in customer service, sales, or technical support (preferably in a fast-paced contact center). Previous remote work experience is a strong plus. • Customer Focus: Genuine passion for helping others, with proven experience in customer-facing or support roles. • Technical Skills: Comfortable navigating Google Workspace (Docs, Sheets, Slides, Gmail) and web-based systems to manage customer and vehicle information. • Remote Readiness: Thrive in a remote work-from-home contact center environment, collaborating effectively with peers and leaders. • Flexibility: Availability for evenings, weekends, and peak times as needed. • Background Check: Must pass a criminal background screening. • Home Office Setup: Personal desktop/laptop computer, wired high-speed internet, webcam, active cell phone, and wired headset required. **Remote Technology Requirements** To succeed in this remote role, associates must have their own compatible home equipment. All devices will be verified through a short system compatibility test during the hiring process. Required Equipment & Specs: • Computer: Personal desktop or laptop with Windows 10 or Windows 11 • Processor: 2+ cores, minimum 3.5 GHz (boosted/turbo speed) • RAM: 8 GB or greater • Storage: Minimum 20 GB free space • Webcam • Wired Headset • Browser: Google Chrome 23+ or Mozilla Firefox 3+ • Internet: Secure, wired high-speed connection • Minimum upload: 6 Mbps • Minimum download: 15 Mbps • Maximum latency: 80–100 ms • Cell Phone: In-service device capable of SMS and app downloads (used for two-step authentication) • Security: Device must be password-protected ❌ Not Allowed: • MacBooks, iPads, iMacs, Chromebooks, Surface Pros/Go, Samsung Notebooks • Mobile hotspots, Wi-Fi only connections, satellite internet, USB tethering • VPN, privacy, or proxy services **Pay and Benefits** We believe in rewarding your work with fair pay, great benefits, and opportunities to grow. Pay: $16.50 per hour • Incentives: Opportunity to earn up to 4% bonus • Benefits Package Includes: • Medical, Dental, and Vision insurance • 401(k) with company match • Paid Time Off • Tuition Reimbursement • Complimentary Roadside Assistance • Employee Assistance & Work/Life Program (EAP) • Career growth and advancement opportunities **Training and Schedules** Your success starts with paid training and a clear path forward. Start Date: This role is expected to start on Monday, September 22, 2025 Training Schedule: 11:00 am to 8:00 pm EST, M-F for 6 weeks Production Schedules: Full-time only. All shifts are M-F. • 8:30 am to 5:00 pm EST • 12:00 pm to 8:30 pm EST Attendance during training is required for success. Your performance will be assessed throughout training, and you'll also have opportunities for cross-training to expand your skills and advance your career. **Join Our Team** If you're a customer service rockstar with a passion for delivering exceptional experiences, we invite you to join our dynamic team at blithequark. Apply now and take the first step towards a rewarding career where you can make a genuine difference in the lives of our customers. **Life at blithequark** At blithequark, we're committed to creating an environment where every employee feels a sense of belonging. We believe that our differences make us stronger, and we're dedicated to fostering a workplace where open communication, growth opportunities, and well-being are valued. **Benefits Built for Well-being** blithequark's innovation is driven by a workforce where all associates feel like they can truly thrive. Our benefits include: • Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. • Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. • Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. • For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually. • Family Support: Parental planning benefits to assist associates through life's milestones. • Bonus/Incentive Programs Join blithequark and experience a workplace that invests in your success both personally and professionally. Apply for this job