Experienced Full Stack Customer Service Representative III – Medicaid Member Support
Are you a customer service professional looking for a challenging and rewarding role that allows you to make a real impact in the lives of others? Do you thrive in a fast-paced environment where no two days are ever the same? Look no further than careerzynith, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. As a Remote Call Center Customer Service Representative III, you will be part of a dynamic team that is dedicated to delivering exceptional outcomes for our clients and the millions of people who count on them.
**About careerzynith**
careerzynith is a company that values individuality and creativity, and we are committed to creating a culture where our associates can thrive and grow. We believe that our people are our greatest asset, and we are dedicated to providing them with the training, support, and resources they need to succeed. Our company is built on a foundation of integrity, innovation, and customer-centricity, and we are proud to be a leader in our industry.
**The Role**
As a Remote Call Center Customer Service Representative III, you will be responsible for providing exceptional customer service to Medicaid members and affiliates in the State of Iowa. You will be the first point of contact for many of our clients, and you will be responsible for resolving their issues and concerns in a timely and professional manner. You will also be responsible for providing accurate and objective information based on a full understanding of program requirements, and for maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
**Key Responsibilities**
* Act as escalations for inquiries from potential and existing Iowa Medicaid Program Recipients and Affiliates
* Act as team lead for peer agents
* Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately document enrollment requests and status changes
* Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
* Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements**
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* High School diploma or GED
* Background required
* Must reside within 1 hour driving distance from Des Moines, IA
**Preferred Qualifications**
* Experience in a call center environment
* Knowledge of Medicaid programs and policies
* Excellent customer service skills
* Excellent phone etiquette skills
* Reliable internet access
* Ability to navigate a computer
* Ability to understand and utilize policy
* Excellent typing and grammar skills
**What We Offer**
* $19.00 per hour pay rate (bi-weekly pay)
* Paid Training with Equipment provided
* Full-time schedule (40 hrs. a week)
* Career Growth Opportunities
* PerkSpot- Employee discount program
* Full Benefit Options
* Paid holidays and paid time off (PTO) or vacation and/or sick time
**Work Environment and Culture**
careerzynith is committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being. Our company culture is built on a foundation of integrity, innovation, and customer-centricity, and we are proud to be a leader in our industry. We offer a range of benefits and perks to our employees, including paid training, equipment, and a comprehensive benefits package.
**Compensation and Benefits**
careerzynith offers a competitive compensation package that includes a $19.00 per hour pay rate (bi-weekly pay), paid training, and a comprehensive benefits package. We also offer a range of perks and benefits, including PerkSpot- Employee discount program, paid holidays, and paid time off (PTO) or vacation and/or sick time.
**How to Apply**
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this position. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodation Policy**
careerzynith values the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at careerzynith.
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Apply for this job
**About careerzynith**
careerzynith is a company that values individuality and creativity, and we are committed to creating a culture where our associates can thrive and grow. We believe that our people are our greatest asset, and we are dedicated to providing them with the training, support, and resources they need to succeed. Our company is built on a foundation of integrity, innovation, and customer-centricity, and we are proud to be a leader in our industry.
**The Role**
As a Remote Call Center Customer Service Representative III, you will be responsible for providing exceptional customer service to Medicaid members and affiliates in the State of Iowa. You will be the first point of contact for many of our clients, and you will be responsible for resolving their issues and concerns in a timely and professional manner. You will also be responsible for providing accurate and objective information based on a full understanding of program requirements, and for maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
**Key Responsibilities**
* Act as escalations for inquiries from potential and existing Iowa Medicaid Program Recipients and Affiliates
* Act as team lead for peer agents
* Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately document enrollment requests and status changes
* Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
* Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements**
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* High School diploma or GED
* Background required
* Must reside within 1 hour driving distance from Des Moines, IA
**Preferred Qualifications**
* Experience in a call center environment
* Knowledge of Medicaid programs and policies
* Excellent customer service skills
* Excellent phone etiquette skills
* Reliable internet access
* Ability to navigate a computer
* Ability to understand and utilize policy
* Excellent typing and grammar skills
**What We Offer**
* $19.00 per hour pay rate (bi-weekly pay)
* Paid Training with Equipment provided
* Full-time schedule (40 hrs. a week)
* Career Growth Opportunities
* PerkSpot- Employee discount program
* Full Benefit Options
* Paid holidays and paid time off (PTO) or vacation and/or sick time
**Work Environment and Culture**
careerzynith is committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being. Our company culture is built on a foundation of integrity, innovation, and customer-centricity, and we are proud to be a leader in our industry. We offer a range of benefits and perks to our employees, including paid training, equipment, and a comprehensive benefits package.
**Compensation and Benefits**
careerzynith offers a competitive compensation package that includes a $19.00 per hour pay rate (bi-weekly pay), paid training, and a comprehensive benefits package. We also offer a range of perks and benefits, including PerkSpot- Employee discount program, paid holidays, and paid time off (PTO) or vacation and/or sick time.
**How to Apply**
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this position. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodation Policy**
careerzynith values the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at careerzynith.
Apply Job!
Apply for this job