**Experienced Full Stack Customer Service Representative – Hybrid Role at blithequark**

Are you a customer service enthusiast looking for a challenging and rewarding role that combines the best of both worlds - in-center and work-from-home (WFH) flexibility? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark is seeking an experienced Full Stack Customer Service Representative to join our team in Evansville, Indiana. As a Full Stack Customer Service Representative at blithequark, you will be the face of our company, interacting with customers through various channels, including phone, email, chat, and social media. You will be responsible for resolving customer complaints, answering questions, and providing exceptional service to ensure customer satisfaction. This is a hybrid role that requires working in-center 3-4 days a week and remotely from home 1-2 days a week. **About blithequark** blithequark is a leading provider of innovative communication and technology solutions. We are committed to delivering exceptional customer experiences and creating connections that change the world. With a rich history dating back nearly 150 years, we have been pioneers in making connections and have continued to innovate and evolve to meet the changing needs of our customers. **Responsibilities** As a Full Stack Customer Service Representative at blithequark, your responsibilities will include: * Handling customer inquiries and resolving complaints through various channels, including phone, email, chat, and social media * Providing exceptional customer service to ensure customer satisfaction and loyalty * Utilizing various tools and systems to initiate and assist customers * Maintaining working knowledge of all company products, services, and promotions * Making recommendations according to customer needs * Processing purchases of all products and services * Handling inquiries related to billing, rate plans, features, and services * Troubleshooting and resolving customer impacting issues * Providing support for products and services offered by the Company * Assisting customers with products and services such as laptop connect services, air cards, USB devices, initial set-up, and configuration of AT&T provided software & applications * Identifying, tracking, and trending issues to assist in root cause elimination * Proactively engaging T3 support (network and IT) to address and resolve issues * Engaging third-party vendors and suppliers as needed to address service faults and provide customer resolution * Remains proficient in all billing, rate plan, and feature matters * Able to communicate effectively, both verbally and in writing * Ability to engage in center or virtually with management as needs of the business require **Requirements** To be successful in this role, you will need: * At least one year of customer service experience * Call center experience * Advanced typing/keyboarding skills * Ability to work in a fast-paced environment * Strong communication and problem-solving skills * Ability to work independently and as part of a team * Ability to adapt to changing technology and processes * Ability to maintain confidentiality and handle sensitive information * Ability to work in a hybrid environment, both in-center and remotely from home **Preferred Qualifications** * Experience working in a customer-facing role * Knowledge of AT&T products and services * Experience with CRM software and other customer service tools * Ability to work flexible hours, including evenings and weekends * Ability to travel to in-center locations as needed **What We Offer** As a Full Stack Customer Service Representative at blithequark, you will enjoy a competitive compensation package, including: * $19.61 hourly rate * Paid training and resources to encourage career growth * Comprehensive benefits package, including medical, dental, and vision coverage * 401(k) plan with company match * Tuition reimbursement * Paid time off * 50% employee discount on eligible AT&T wireless plans, internet, and phone services * Opportunities for career advancement and professional growth **Work Environment** As a Full Stack Customer Service Representative at blithequark, you will work in a dynamic and fast-paced environment that requires adaptability and flexibility. You will be part of a team that is committed to delivering exceptional customer experiences and creating connections that change the world. **How to Apply** If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply today! We are an equal opportunity employer and welcome applications from diverse candidates. Apply Job! **Note:** This job posting is for a Full Stack Customer Service Representative role at blithequark. The job description and requirements are subject to change based on business needs. Apply for this job