**Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Remote Customer Service Representative. As a key member of our elite team, you will play a vital role in helping individuals navigate the complexities of health insurance enrollment, providing top-notch support, and making a meaningful impact on people's lives. **About blithequark** At blithequark, we're on a mission to revolutionize the way people find and enroll in health insurance. With the largest state-based marketplace footprint, we're committed to empowering millions of consumers across the country to make informed decisions about their health plans. Our cutting-edge cloud-based enrollment tools, decision support systems, and agent marketing solutions have earned us numerous awards and recognition in the industry. We're a collaborative, supportive team that values innovation, adaptability, and a customer-centric approach. **Job Summary** As a Remote Customer Service Representative, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls, online chat inquiries, and application data entry. You will work closely with our team to resolve customer issues, provide technical support, and interpret defined procedures and policies. Your creative problem-solving skills, flexibility, and adaptability will be essential in navigating the ever-changing landscape of health insurance enrollment. **Key Responsibilities** * Deliver the highest level of customer service experience consistently * Manage customer accounts and provide technical support * Application Data Entry * Online chat inquiries as assigned * Interpret and follow defined procedures and policies * Creative problem-solving skills * Flexibility and adaptability to changing projects and updates * Time and task management (multitasking and task prioritization) * Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams * Adhere to regulated guidelines for communications via all channels **Essential Qualifications** * Moderate to Advanced computer skills * High level of comfort learning new technology * High level of professionalism * Excellent verbal and written communication skills * Comfortable working from home * Self-motivated and success-driven **Preferred Qualifications** * Previous experience in customer support or technical support role * Previous experience with Group and/or Individual health insurance, or the Affordable Care Act * Previous experience in a Call Center * Familiarity with CRM systems and practices * Spanish Bilingual, a plus **What We Offer** * Paid Training * Full-Time, Seasonal role * Performance and attendance-based incentives, in addition to the base pay * The convenience of working from home * Collaborative and supportive team environment * 401K Match * Individual Coverage HRA (ICHRA) * Paid time off (PTO) **Work Environment and Culture** At blithequark, we prioritize a positive, motivating work environment that fosters growth, innovation, and collaboration. Our team is dedicated to building each other up, sharing knowledge, and celebrating successes. As a Remote Customer Service Representative, you will have the flexibility to work from the comfort of your own home, with access to our cutting-edge technology and training resources. **Compensation and Benefits** * Competitive hourly rate: $15.00 - $16.50 per hour * Performance and attendance-based incentives * Comprehensive benefits package, including 401K Match, Individual Coverage HRA (ICHRA), and Paid time off (PTO) **How to Apply** If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to reviewing your application and welcoming you to our team at blithequark! Apply for this job