Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support
At careerzynith, we're on a mission to revolutionize the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll play a vital role in delivering an exceptional customer experience and helping us achieve our vision. If you're a self-driven, customer-centric individual with a passion for health insurance, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. With the largest state-based marketplace footprint, we empower millions of consumers across the country to make better health plan decisions. Our innovative platform and decision support tools make finding and enrolling in health insurance simple, and we're committed to building a positive and motivating work environment for our team members.
**Job Summary**
As a Remote Customer Service Representative, you'll be responsible for delivering exceptional customer service experiences through inbound and outbound calls, online chat inquiries, and application data entry. You'll work closely with our team to resolve customer issues, provide technical support, and interpret and follow defined procedures and policies. If you're a team player with excellent communication skills and a passion for customer service, we encourage you to apply.
**Key Responsibilities**
- Deliver the highest level of customer service experience consistently
- Manage customer accounts and provide technical support
- Application Data Entry
- Online chat inquiries as assigned
- Interpret and follow defined procedures and policies
- Creative problem-solving skills
- Flexibility and adaptability to changing projects and updates
- Time and task management (multitasking and task prioritization)
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
- Adhere to regulated guidelines for communications via all channels
**Essential Qualifications**
- 18 years of age or older
- Complete Background check and drug test within 3 days
- Dedicated, private, and secure workspace
- Personal device with functioning camera required for the Training Period
- Committed to full attendance for paid 3-week Training period
- Minimum Internet Speed of 35 mb/s with ethernet
- Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
- NOT compatible with mobile internet service providers and/or satellites
- NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
**Preferred Qualifications**
- Previous experience in customer support or technical support role
- Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
- Previous experience in a Call Center
- Familiarity with CRM systems and practices
- Spanish Bilingual, a plus
**What We Offer**
- Paid Training
- Full-Time, Seasonal role
- Performance and attendance-based incentives, in addition to the base pay
- The convenience of working from home
- Collaborative and supportive team environment
- 401K Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
**Work Environment and Culture**
At careerzynith, we're committed to building a positive and motivating work environment for our team members. As a Remote Customer Service Representative, you'll have the flexibility to work from home and enjoy a collaborative and supportive team environment. We're passionate about delivering exceptional customer experiences and making finding and enrolling in health insurance simple.
**Compensation and Benefits**
- $15.00 - $16.50 per hour
- Performance and attendance-based incentives, in addition to the base pay
- 401K Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
**How to Apply**
If you're a motivated and customer-centric individual with a passion for health insurance, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to building a positive and inclusive work environment for all our team members.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you!
**Apply Now**
Ready to take the next step in your career? Apply now to become a Remote Customer Service Representative at careerzynith and join our team of passionate and dedicated professionals.
Apply for this job
**About careerzynith**
careerzynith is a leading provider of cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. With the largest state-based marketplace footprint, we empower millions of consumers across the country to make better health plan decisions. Our innovative platform and decision support tools make finding and enrolling in health insurance simple, and we're committed to building a positive and motivating work environment for our team members.
**Job Summary**
As a Remote Customer Service Representative, you'll be responsible for delivering exceptional customer service experiences through inbound and outbound calls, online chat inquiries, and application data entry. You'll work closely with our team to resolve customer issues, provide technical support, and interpret and follow defined procedures and policies. If you're a team player with excellent communication skills and a passion for customer service, we encourage you to apply.
**Key Responsibilities**
- Deliver the highest level of customer service experience consistently
- Manage customer accounts and provide technical support
- Application Data Entry
- Online chat inquiries as assigned
- Interpret and follow defined procedures and policies
- Creative problem-solving skills
- Flexibility and adaptability to changing projects and updates
- Time and task management (multitasking and task prioritization)
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
- Adhere to regulated guidelines for communications via all channels
**Essential Qualifications**
- 18 years of age or older
- Complete Background check and drug test within 3 days
- Dedicated, private, and secure workspace
- Personal device with functioning camera required for the Training Period
- Committed to full attendance for paid 3-week Training period
- Minimum Internet Speed of 35 mb/s with ethernet
- Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
- NOT compatible with mobile internet service providers and/or satellites
- NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
**Preferred Qualifications**
- Previous experience in customer support or technical support role
- Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
- Previous experience in a Call Center
- Familiarity with CRM systems and practices
- Spanish Bilingual, a plus
**What We Offer**
- Paid Training
- Full-Time, Seasonal role
- Performance and attendance-based incentives, in addition to the base pay
- The convenience of working from home
- Collaborative and supportive team environment
- 401K Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
**Work Environment and Culture**
At careerzynith, we're committed to building a positive and motivating work environment for our team members. As a Remote Customer Service Representative, you'll have the flexibility to work from home and enjoy a collaborative and supportive team environment. We're passionate about delivering exceptional customer experiences and making finding and enrolling in health insurance simple.
**Compensation and Benefits**
- $15.00 - $16.50 per hour
- Performance and attendance-based incentives, in addition to the base pay
- 401K Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
**How to Apply**
If you're a motivated and customer-centric individual with a passion for health insurance, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to building a positive and inclusive work environment for all our team members.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you!
**Apply Now**
Ready to take the next step in your career? Apply now to become a Remote Customer Service Representative at careerzynith and join our team of passionate and dedicated professionals.
Apply for this job