**Experienced Full Stack Customer Service Representative – Health Insurance Enrollment and Support**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an Experienced Full Stack Customer Service Representative to join our team of dedicated professionals who are committed to making finding and enrolling in health insurance simple. **About blithequark** blithequark is a leading provider of cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our mission is to empower millions of consumers across the country to make better health plan decisions. With a strong focus on innovation, customer satisfaction, and employee growth, we're an exciting place to work for those who share our passion for delivering exceptional experiences. **Job Summary** As an Experienced Full Stack Customer Service Representative, you'll be the face of blithequark, providing top-notch support to our customers through inbound and outbound calls, online chat inquiries, and email correspondence. You'll be responsible for delivering an amazing customer experience, resolving issues efficiently, and providing technical support to ensure our customers achieve their goals. If you're a self-motivated, success-driven individual with a passion for customer service, we encourage you to apply. **Key Responsibilities** - Deliver the highest level of customer service experience consistently, ensuring customer satisfaction and loyalty. - Manage customer accounts and provide technical support to resolve issues efficiently. - Enter application data accurately and efficiently, ensuring compliance with regulatory guidelines. - Respond to online chat inquiries and email correspondence in a timely and professional manner. - Interpret and follow defined procedures and policies to ensure consistency and accuracy. - Utilize creative problem-solving skills to resolve complex issues and provide innovative solutions. - Demonstrate flexibility and adaptability to changing projects and updates, prioritizing tasks and managing time effectively. - Participate in extensive self-study, training, and testing to maintain and improve skills and knowledge. **Essential Qualifications** - 18 years of age or older - High school diploma or equivalent required; associate's or bachelor's degree preferred - Moderate to advanced computer skills, including proficiency in Microsoft Office and Google Suite - High level of comfort learning new technology and adapting to changing systems - Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management - Comfortable working from home with a dedicated, private, and secure workspace - Personal device with functioning camera required for the Training Period - Committed to full attendance for paid 3-week Training period - Minimum Internet Speed of 35 mb/s with ethernet - Cable/Fiber Broadband Internet with a hard-wired ethernet connection required - NOT compatible with mobile internet service providers and/or satellites - NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders **Preferred Qualifications** - Previous experience in customer support or technical support role - Previous experience with Group and/or Individual health insurance, or the Affordable Care Act - Previous experience in a Call Center environment - Familiarity with CRM systems and practices - Spanish Bilingual, a plus **What We Offer** - Paid Training - Full-Time, Seasonal role - Performance and attendance-based incentives, in addition to the base pay - The convenience of working from home - Collaborative and supportive team environment - 401K Match - Individual Coverage HRA (ICHRA) - Paid time off (PTO) **Compensation** - $15.00 - $16.50 per hour, depending on experience and qualifications - Performance and attendance-based incentives, in addition to the base pay **How to Apply** If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply. Please submit your resume, cover letter, and any relevant certifications or documentation to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job