Experienced Full Stack Customer Service Representative – Health Insurance Billing Resolution Specialist (40 Hr. Remote Evening Contract)
Join careerzynith, a leading innovator in the health insurance industry, as a highly skilled Customer Service Representative – Health Insurance Billing Resolution Specialist. In this exciting 40-hour remote evening contract position, you will play a vital role in resolving patient medical billing inquiries, collecting payments, and assisting with patient inquiries regarding their medically billed charges. If you possess excellent communication skills, attention to detail, and a passion for delivering exceptional customer service, we encourage you to apply for this challenging and rewarding opportunity.
**About careerzynith**
careerzynith is a dynamic and forward-thinking organization dedicated to providing innovative solutions in the health insurance industry. Our team of experts is committed to delivering exceptional customer experiences, and we are seeking a talented Customer Service Representative – Health Insurance Billing Resolution Specialist to join our ranks. As a remote worker, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our team.
**Key Responsibilities**
As a Customer Service Representative – Health Insurance Billing Resolution Specialist, your day-to-day responsibilities will include:
* Reviewing Explanation of Benefits (EOBs) to resolve patient medical billing inquiries
* Collecting payments and assisting patients with inquiries regarding their medically billed charges
* Providing exceptional customer service to patients and clients via phone, email, and online chat
* Maintaining accurate records and reports, including time tracking and productivity quotas
* Participating in online team meetings and company Q&A forums
* Collaborating with cross-functional teams to resolve complex billing issues
* Staying up-to-date with industry developments and regulatory changes
**Requirements**
To succeed in this role, you will need to possess the following qualifications and skills:
* **Experience**: A minimum of 1 year of experience in customer service, medical billing, or a related field
* **Attention to Detail**: Excellent attention to detail and accuracy are vital to being successful in this position
* **Communication Skills**: Excellent, professional verbal, written, and social communication skills are a must
* **Electronic Medical System Experience**: Previous experience working with an electronic medical system is required
* **Computer Skills**: Excellent computer skills, including proficiency in Microsoft Office and ability to navigate multiple systems and software programs
* **Time Management**: Ability to manage time effectively and meet daily quality and productivity quotas
* **Availability**: Must be available Monday through Friday during Hawaii Standard Time
* **Friendliness**: Friendliness and a positive attitude are essential for success in this role
* **Technical Skills**: Ability to navigate personal and remote desktop simultaneously, as well as read and understand EOBs and follow up on denials and appeals
**Preferred Qualifications**
While not required, the following qualifications are highly desirable:
* **Previous Experience with Health Insurance**: Previous experience working with health insurance companies or medical billing software
* **Certifications**: Certifications in medical billing, customer service, or a related field
* **Language Skills**: Proficiency in multiple languages
**What We Offer**
As a Customer Service Representative – Health Insurance Billing Resolution Specialist at careerzynith, you will enjoy a competitive compensation package, including:
* **Hourly Rate**: $18.50 per hour
* **Full-time Schedule**: 40 hours per week, Monday through Friday
* **Remote Work Environment**: Work from the comfort of your own home, with a quiet and dedicated workspace
* **Opportunities for Growth**: Opportunities for career growth and professional development
* **Training and Support**: Comprehensive on-boarding training and ongoing support to ensure your success in the role
* **Benefits**: Access to a range of benefits, including health insurance, retirement plans, and paid time off
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Note**: This is a contract position paid on a 1099 basis, with a work term based on client contract term. A full 40 work week must be completed, and the position starts immediately.
Apply for this job
**About careerzynith**
careerzynith is a dynamic and forward-thinking organization dedicated to providing innovative solutions in the health insurance industry. Our team of experts is committed to delivering exceptional customer experiences, and we are seeking a talented Customer Service Representative – Health Insurance Billing Resolution Specialist to join our ranks. As a remote worker, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our team.
**Key Responsibilities**
As a Customer Service Representative – Health Insurance Billing Resolution Specialist, your day-to-day responsibilities will include:
* Reviewing Explanation of Benefits (EOBs) to resolve patient medical billing inquiries
* Collecting payments and assisting patients with inquiries regarding their medically billed charges
* Providing exceptional customer service to patients and clients via phone, email, and online chat
* Maintaining accurate records and reports, including time tracking and productivity quotas
* Participating in online team meetings and company Q&A forums
* Collaborating with cross-functional teams to resolve complex billing issues
* Staying up-to-date with industry developments and regulatory changes
**Requirements**
To succeed in this role, you will need to possess the following qualifications and skills:
* **Experience**: A minimum of 1 year of experience in customer service, medical billing, or a related field
* **Attention to Detail**: Excellent attention to detail and accuracy are vital to being successful in this position
* **Communication Skills**: Excellent, professional verbal, written, and social communication skills are a must
* **Electronic Medical System Experience**: Previous experience working with an electronic medical system is required
* **Computer Skills**: Excellent computer skills, including proficiency in Microsoft Office and ability to navigate multiple systems and software programs
* **Time Management**: Ability to manage time effectively and meet daily quality and productivity quotas
* **Availability**: Must be available Monday through Friday during Hawaii Standard Time
* **Friendliness**: Friendliness and a positive attitude are essential for success in this role
* **Technical Skills**: Ability to navigate personal and remote desktop simultaneously, as well as read and understand EOBs and follow up on denials and appeals
**Preferred Qualifications**
While not required, the following qualifications are highly desirable:
* **Previous Experience with Health Insurance**: Previous experience working with health insurance companies or medical billing software
* **Certifications**: Certifications in medical billing, customer service, or a related field
* **Language Skills**: Proficiency in multiple languages
**What We Offer**
As a Customer Service Representative – Health Insurance Billing Resolution Specialist at careerzynith, you will enjoy a competitive compensation package, including:
* **Hourly Rate**: $18.50 per hour
* **Full-time Schedule**: 40 hours per week, Monday through Friday
* **Remote Work Environment**: Work from the comfort of your own home, with a quiet and dedicated workspace
* **Opportunities for Growth**: Opportunities for career growth and professional development
* **Training and Support**: Comprehensive on-boarding training and ongoing support to ensure your success in the role
* **Benefits**: Access to a range of benefits, including health insurance, retirement plans, and paid time off
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Note**: This is a contract position paid on a 1099 basis, with a work term based on client contract term. A full 40 work week must be completed, and the position starts immediately.
Apply for this job