**Experienced Full Stack Customer Service Representative – English-speaking (Freelancer) for Global Business**

Are you a highly motivated and enthusiastic individual with a passion for delivering exceptional customer service? Do you have a strong command of the English language and a desire to work in a dynamic, global business environment? If so, we invite you to join our team at blithequark as a Full Stack Customer Service Representative – English-speaking (Freelancer). **About blithequark** blithequark is a leading global business that has grown from a small attic business to a thriving contact center company since its inception in 2014. With contact center agents based in over 10 countries, we deal with over 15,000 customer interactions every month. Our innovative approach to customer service has made us the first choice for outsourcing multilingual customer service to companies in various industries, including automotive, fashion, IT, industrial, ecommerce, travel, and education. **Our Story** At blithequark, we believe that excellent quality is the key to success in the growing industry of customer service outsourcing. We are committed to providing our clients with exceptional customer experiences through our proactive approach to greeting website visitors, using live chat, phone, email, and other messaging channels to answer questions and provide support. Our team of dedicated customer service agents is the front line of our core product, ensuring the continued success and growth of the business. **Why Join Our Team?** As a Full Stack Customer Service Representative – English-speaking (Freelancer) at blithequark, you will have the opportunity to work in a dynamic, global business environment with a friendly feel. You will be part of a fast-growing digital-first, remote-only company that empowers its people and gives them the tools and culture for success. Our team is passionate about delivering exceptional customer service, and we are looking for like-minded individuals to join us. **Key Responsibilities:** * Provide exceptional customer service to English-speaking customers through various communication channels, including live chat, phone, email, and WhatsApp. * Resolve customer issues, answer questions, and listen to feedback in a professional and courteous manner. * Work under the direction of a team leader to deliver results in lead generation and customer service. * Serve small and large companies based on complexity and service level. * Qualify leads and deliver excellent customer service through different means of communication. * Communicate with a range of customers, answering questions and generating leads. * Email leads and escalations to clients and process refunds and returns in their ecommerce systems. **Flexibility:** We operate 24x7, and you will be available at least 40 hours a week. You will be able to pick shifts that suit you best, working hours would be from 11 pm to 7 am CET, Monday to Friday. In Colombia time, this would be from 5 pm to 1 am. Working online (especially at home) is the real benefit of this position. **Your Skills and Qualifications:** * Strong command of the English language, both written and spoken. * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment and prioritize tasks effectively. * Strong problem-solving skills and ability to think critically. * Ability to work independently and as part of a team. * Basic computer skills and familiarity with customer service software. * Ability to learn and adapt quickly to new systems and processes. **Rewards and Benefits:** * The chance to be part of a fast-growing digital-first, remote-only company with a friendly feel. * Work from anywhere in the world. * Contribution to your electricity, internet, and telephone expenses. * Your own computer with two large screens (delivered to your home). * The opportunity to develop your skills and experience. * Great team and company events. * Extensive training and further support on the job from experienced Agents and Team Leaders. * Ample opportunities to work on your own development and growth. * Good earnings of 2,350,000 COP gross per month worked (based on 40 hours per week). Plus, a bonus scheme for the quality of your work (after two months of service). * 50% hourly fee increase when working between midnight and 6 am (night shifts). * Annual bonus based on company performance. **Diversity, Inclusion & Belonging:** At blithequark, we believe that everyone deserves to feel welcome and included. We are committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day. **How to Apply:** If you are enthusiastic and see it as a challenge to strengthen our team, get in touch with us right away. Click Apply and send us your CV in English. We look forward to hearing from you! **About the Jobgether.com Partnership:** This offer has been enriched by Jobgether.com and has a 84% flex score. Apply for this job