**Experienced Full Stack Customer Service Representative – Compensation and Injury Review**

Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark, a leading organization dedicated to helping individuals who have suffered or lost loved ones due to negligence. Our team is comprised of compassionate and dedicated professionals who are committed to making a positive impact in the lives of our clients. As a Remote Call Center Customer Service Representative at blithequark, you will play a vital role in connecting with individuals who have potentially qualified for compensation. Your exceptional communication skills, problem-solving abilities, and dedication to customer satisfaction will make you an invaluable asset to our team. With a competitive compensation package, including commissions and bonuses, you will have the opportunity to earn up to $33.00+/hour ($70,000+). **Responsibilities:** As a Remote Call Center Customer Service Representative, your primary responsibilities will include: * Connecting with individuals through an automated dialer who have filled out a form to see if they meet the criteria to potentially qualify for compensation * Handling a high volume of connections, resulting in speaking to 40-50 callers a day, of which 1-5 callers would potentially qualify * Multitasking, including listening, answering questions, and viewing multiple windows * Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals * Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately * Participating in training and other learning opportunities to expand knowledge of the position * Adhering to all company policies and procedures * Assisting with other projects as needed * Self-troubleshooting and problem-solving basic IT problems **Requirements:** To be successful in this role, you will need to possess: * Excellent verbal and written communication skills * Excellent interpersonal and customer service skills * Strong problem-solving and conflict resolution skills * A competitive spirit – we work as a team, but pay for performance! * A willingness to work 40+ hours a week Additionally, you will need to meet the following technical requirements: * Reside in the State of Florida or New Jersey * Have a quiet, distraction-free space to work * A reliable, hardwired desktop or laptop PC (no Mac or Chromebook) with: + 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU * High-speed internet (50Mbps with 100MBps upload minimum – standard internet) * A reliable noise-cancellation headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30) * Strong background in call-center environment and sales-focused * 2+ years of phone sales/customer service experience **This is not for you if:** * You are unable to troubleshoot basic technical issues * You are unable to work 40+ hours per week, each week * You cannot imagine handling 350+ calls, including disconnects, wrong numbers, or hang-ups until you are connected with a viable caller * You are unable to use problem-solving skills * You are unable to work the full training period (90 days) * You are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours **Benefits:** As a valued member of our team, you will enjoy: * Health Insurance, Vision & Dental Coverage * Paid Holidays and Paid Time Off (PTO) * Eligibility for overtime outside of the training period **Hours of Operation:** A full-time schedule of 40 hours a week from the following hours: * Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern * Friday: 8:30 AM to 4:30 PM Eastern * Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern **Join our team at blithequark and start making a difference in the lives of our clients today!** Apply for this job