Experienced Full Stack Customer Service Representative – Admin-Clerical Support
Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join careerzynith, a leading innovator in the pharmaceutical industry, as an Experienced Full Stack Customer Service Representative – Admin-Clerical Support.
**About careerzynith**
careerzynith is a world-leading pharmaceutical company dedicated to improving the lives of millions of people around the globe. Our commitment to innovation, quality, and customer satisfaction drives everything we do. As a member of our team, you'll be part of a dynamic, collaborative environment where you'll have the opportunity to grow, learn, and make a meaningful impact.
**Job Summary**
We're seeking an experienced customer service professional to join our team as an Experienced Full Stack Customer Service Representative – Admin-Clerical Support. In this role, you'll provide day-to-day support for our online ordering tool, Prime, and serve as a liaison between our Memphis and Collegeville Customer Service Representatives (CSRs) to escalate questions and problems that cannot be solved through the first line support team. You'll also partner with our BT resources to identify and resolve issues, and develop and maintain positive working relationships with both internal and external customers.
**Key Responsibilities**
* Timely resolution of website user questions, incorporating expert communication skills to assure the highest level of customer service
* Recommend ongoing improvements to sites via information obtained through customer interaction
* Assist in website maintenance/new releases to ensure accuracy, timeliness, and relevance
* Assist BT Support to monitor sites for broken links, outdated information, typos, and materials that can be archived
* Assist in testing validating new enhancements to comply with issues or new business requests
* Resolve requests for online support, via incoming phone calls and through email customer support mailboxes
* Serve as a resource to CSR team members as a second level expert (SME)
**Organizational Relationships**
* Online Solutions Support Lead will primarily work with Customer Service Management and BT Technology Resources
**Resources Managed**
* No direct reports
**Education and Experience**
* Bachelor's degree preferred
* Customer Service/Business Operations experience required
* Excellent computer skills as well as communication skills
**Technical Skills Requirements**
* Technical knowledge/Proficiency
* Access and Excel skills
* SAP
* Microsoft Suite Applications
**Physical Position Requirements**
* Sitting and working on computer for long periods
* Communicate with customers via phone and computer
**Competencies**
* Acts Decisively - Makes good, decisive decisions based upon facts gathered
* Seizes Accountability - Owns actions, pushes self to understand full business impact
* Change Agile - Needs to stay abreast of changing business practices and compliance guidelines
**Interview Process**
* Rounds: 1:1 or Panel
**Why Join careerzynith?**
* Competitive salary and benefits package
* Opportunity to work with a world-leading pharmaceutical company
* Collaborative, dynamic work environment
* Professional development and growth opportunities
* Recognition and rewards for outstanding performance
* Flexible work arrangements, including remote work options
**Don't Hesitate, Apply!**
If you're a customer-focused professional with a passion for delivering exceptional support experiences, we invite you to submit your application today. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all.
Apply To This Job
Apply for this job
**About careerzynith**
careerzynith is a world-leading pharmaceutical company dedicated to improving the lives of millions of people around the globe. Our commitment to innovation, quality, and customer satisfaction drives everything we do. As a member of our team, you'll be part of a dynamic, collaborative environment where you'll have the opportunity to grow, learn, and make a meaningful impact.
**Job Summary**
We're seeking an experienced customer service professional to join our team as an Experienced Full Stack Customer Service Representative – Admin-Clerical Support. In this role, you'll provide day-to-day support for our online ordering tool, Prime, and serve as a liaison between our Memphis and Collegeville Customer Service Representatives (CSRs) to escalate questions and problems that cannot be solved through the first line support team. You'll also partner with our BT resources to identify and resolve issues, and develop and maintain positive working relationships with both internal and external customers.
**Key Responsibilities**
* Timely resolution of website user questions, incorporating expert communication skills to assure the highest level of customer service
* Recommend ongoing improvements to sites via information obtained through customer interaction
* Assist in website maintenance/new releases to ensure accuracy, timeliness, and relevance
* Assist BT Support to monitor sites for broken links, outdated information, typos, and materials that can be archived
* Assist in testing validating new enhancements to comply with issues or new business requests
* Resolve requests for online support, via incoming phone calls and through email customer support mailboxes
* Serve as a resource to CSR team members as a second level expert (SME)
**Organizational Relationships**
* Online Solutions Support Lead will primarily work with Customer Service Management and BT Technology Resources
**Resources Managed**
* No direct reports
**Education and Experience**
* Bachelor's degree preferred
* Customer Service/Business Operations experience required
* Excellent computer skills as well as communication skills
**Technical Skills Requirements**
* Technical knowledge/Proficiency
* Access and Excel skills
* SAP
* Microsoft Suite Applications
**Physical Position Requirements**
* Sitting and working on computer for long periods
* Communicate with customers via phone and computer
**Competencies**
* Acts Decisively - Makes good, decisive decisions based upon facts gathered
* Seizes Accountability - Owns actions, pushes self to understand full business impact
* Change Agile - Needs to stay abreast of changing business practices and compliance guidelines
**Interview Process**
* Rounds: 1:1 or Panel
**Why Join careerzynith?**
* Competitive salary and benefits package
* Opportunity to work with a world-leading pharmaceutical company
* Collaborative, dynamic work environment
* Professional development and growth opportunities
* Recognition and rewards for outstanding performance
* Flexible work arrangements, including remote work options
**Don't Hesitate, Apply!**
If you're a customer-focused professional with a passion for delivering exceptional support experiences, we invite you to submit your application today. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all.
Apply To This Job
Apply for this job