**Experienced Full Stack Customer Service Coordinator – Voice Banking**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Full Stack Customer Service Coordinator to join our Voice Banking team, working from the comfort of your own home. **About blithequark** At blithequark, we're more than just a bank – we're a community of passionate individuals dedicated to changing the face of banking for good. We believe that everyone deserves to be treated with compassion, respect, and understanding, and we're committed to providing our customers with real solutions that make a real difference in their lives. As a Full Stack Customer Service Coordinator, you'll be at the forefront of this mission, working closely with our customers to resolve their issues, answer their questions, and provide them with the support they need to succeed. **What We Offer** As a Full Stack Customer Service Coordinator at blithequark, you'll enjoy a range of benefits that will take your career to the next level. Here are just a few: * **Competitive hourly rate**: $21 per hour, with the potential for overtime and bonuses * **Flexible scheduling**: Work from the comfort of your own home, with schedules available Sunday through Thursday, 2:00 PM - 11:00 PM EST, and Tuesday through Saturday, 2:00 PM - 11:00 PM EST * **Comprehensive training**: Receive thorough training on our products and services, as well as ongoing coaching and support to help you succeed * **Opportunities for growth**: With blithequark, you'll have the chance to develop new skills, take on new challenges, and advance your career in a supportive and inclusive environment * **Benefits package**: Enjoy a comprehensive benefits package, including medical, dental, vision, prescription coverage, flexible schedule options, paid time off, wellbeing offerings, tuition reimbursement, paid training and development, flexible spending account, life insurance, disability insurance, and 401(k) and stock purchase plan **Responsibilities** As a Full Stack Customer Service Coordinator, you'll be responsible for: * **Providing exceptional customer service**: Respond to customer inquiries, resolve issues, and provide support via phone, email, and chat * **Maintaining accurate records**: Update customer records, track interactions, and maintain accurate documentation * **Collaborating with team members**: Work closely with colleagues to resolve complex issues, share knowledge, and provide support * **Staying up-to-date on products and services**: Continuously update your knowledge of blithequark's products and services to provide accurate and informed support to customers * **Meeting performance metrics**: Meet or exceed performance metrics, including first call resolution, customer satisfaction, and quality scores **Requirements** To be successful as a Full Stack Customer Service Coordinator, you'll need: * **High school diploma or equivalent certification** * **At least 2 years of customer service experience or 2 years of call center experience** * **Strong communication and interpersonal skills** * **Ability to work in a fast-paced, dynamic environment** * **Basic computer skills and proficiency in Microsoft Office** * **Reliable private internet connection (not supplied by cellular data or hotspot)** * **Private network with password protection and ownership or line of sight to every device on the network** * **Internet service provided by Cable or Fiber Internet Service Providers (ISP)** **Preferred Qualifications** * **At least 1 year of Financial Services experience or Banking experience** * **Experience with CRM software and customer relationship management** * **Knowledge of banking products and services** **Work Environment and Culture** As a Full Stack Customer Service Coordinator at blithequark, you'll enjoy a supportive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a workplace that's welcoming, respectful, and empowering for all. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. **Accommodations** If you require an accommodation to apply for this position, please contact blithequark Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. **Technical Support** For technical support or questions about blithequark's recruiting process, please send an email to [email protected]. **Disclaimer** blithequark does not provide, endorse, nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Apply for this job