**Experienced Full Stack Customer Service Coordinator – Food Manufacturing Industry**
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As the #1 brand of authentic Mexican-style cheeses, cremas, chorizos, and salsas in the United States, we're committed to upholding our core values of Family, Quality, Integrity, and Authenticity. We're seeking a highly skilled and dedicated Customer Service Coordinator to join our team, bringing their expertise in food manufacturing, customer service, and logistics to drive customer satisfaction and growth.
**About arenaflex**
arenaflex is a family-owned company with a rich history dating back to 1973. Our commitment to quality, integrity, and authenticity has earned us a leadership position among the Hispanic population nationwide, with over 13 years of consecutive revenue growth. As a dedicated and innovative company, we offer a rewarding environment where you can thrive and grow your career.
**Job Summary**
As a Customer Service Coordinator, you will be the primary point of contact for customers, carriers, and vendors, ensuring seamless delivery of products and resolving any inquiries or concerns. You will work closely with cross-functional teams to ensure customer requirements are met, and collaborate with various departments to address any issues that may arise. Your attention to detail, problem-solving skills, and ability to communicate effectively will be essential in providing exceptional customer experiences.
**Key Responsibilities**
* **Processing Orders/Order Revisions**: Manage and process customer orders accurately and timely, coordinating with cross-functional teams to ensure customer requirements are met.
* **Daily Customer Interactions**: Resolve inquiries and concerns via phone, email, or chat, providing information about products, services, and company policies.
* **Handling Complaints**: Manage and resolve customer complaints efficiently, including product issues, delivery problems, and service discrepancies.
* **Sales Support**: Assist the sales team by providing customer feedback, managing accounts, and supporting promotional activities.
* **Logistics Coordination**: Work with the logistics team to ensure timely and accurate delivery of products, communicating any delays or issues to customers.
* **Documentation and Reporting**: Maintain detailed records of customer interactions, orders, and complaints, generating reports to help improve customer service processes.
* **Quality Assurance**: Coordinate with the quality assurance team to address any product quality issues reported by customers.
* **Cross-Functional Collaboration**: Work with various departments, including production, logistics, and quality control, to ensure customer satisfaction and address any issues that may arise.
**Essential Qualifications**
* **Bi-Lingual (Spanish)**: Required for effective communication with our Hispanic customer base.
* **Food Manufacturing**: Experience in the food manufacturing industry is essential for understanding our products and processes.
* **Bachelor's Degree**: A degree in a relevant field, such as business, marketing, or logistics, is preferred.
* **5+ years of Customer Service Experience**: Proven experience in customer service, with a focus on resolving complaints and providing exceptional customer experiences.
* **Experience as a Customer Account Manager**: A background in account management will be beneficial in managing customer relationships and providing sales support.
* **Experience in Documentation and Reporting**: Ability to maintain detailed records and generate reports to help improve customer service processes.
* **Proficient in Excel, ERP's, and Complaints Platform**: Experience with Microsoft Excel, Enterprise Resource Planning (ERP) systems, and complaints platforms is essential for data analysis and reporting.
* **Experience with B2B or B2B & B2C Clients**: Experience working with both business-to-business (B2B) and business-to-consumer (B2C) clients will be beneficial in understanding customer needs and preferences.
**Preferred Qualifications**
* **Experience with D365**: Familiarity with Dynamics 365 (D365) will be beneficial in managing customer relationships and providing sales support.
* **Experience with PO's and Invoicing**: Experience with purchase orders (PO's) and invoicing will be beneficial in managing customer accounts and providing sales support.
**What We Offer**
* **Competitive Salary and Benefits**: A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
* **Opportunities for Growth and Development**: A dynamic and supportive work environment that encourages growth and development, with opportunities for professional advancement.
* **Recognition and Rewards**: Recognition and rewards for outstanding performance, including bonuses and employee recognition programs.
* **Diverse and Inclusive Culture**: A diverse and inclusive culture that values and celebrates individual differences, with a commitment to equal employment opportunities.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
Apply Now
**About arenaflex**
arenaflex is a family-owned company with a rich history dating back to 1973. Our commitment to quality, integrity, and authenticity has earned us a leadership position among the Hispanic population nationwide, with over 13 years of consecutive revenue growth. As a dedicated and innovative company, we offer a rewarding environment where you can thrive and grow your career.
**Job Summary**
As a Customer Service Coordinator, you will be the primary point of contact for customers, carriers, and vendors, ensuring seamless delivery of products and resolving any inquiries or concerns. You will work closely with cross-functional teams to ensure customer requirements are met, and collaborate with various departments to address any issues that may arise. Your attention to detail, problem-solving skills, and ability to communicate effectively will be essential in providing exceptional customer experiences.
**Key Responsibilities**
* **Processing Orders/Order Revisions**: Manage and process customer orders accurately and timely, coordinating with cross-functional teams to ensure customer requirements are met.
* **Daily Customer Interactions**: Resolve inquiries and concerns via phone, email, or chat, providing information about products, services, and company policies.
* **Handling Complaints**: Manage and resolve customer complaints efficiently, including product issues, delivery problems, and service discrepancies.
* **Sales Support**: Assist the sales team by providing customer feedback, managing accounts, and supporting promotional activities.
* **Logistics Coordination**: Work with the logistics team to ensure timely and accurate delivery of products, communicating any delays or issues to customers.
* **Documentation and Reporting**: Maintain detailed records of customer interactions, orders, and complaints, generating reports to help improve customer service processes.
* **Quality Assurance**: Coordinate with the quality assurance team to address any product quality issues reported by customers.
* **Cross-Functional Collaboration**: Work with various departments, including production, logistics, and quality control, to ensure customer satisfaction and address any issues that may arise.
**Essential Qualifications**
* **Bi-Lingual (Spanish)**: Required for effective communication with our Hispanic customer base.
* **Food Manufacturing**: Experience in the food manufacturing industry is essential for understanding our products and processes.
* **Bachelor's Degree**: A degree in a relevant field, such as business, marketing, or logistics, is preferred.
* **5+ years of Customer Service Experience**: Proven experience in customer service, with a focus on resolving complaints and providing exceptional customer experiences.
* **Experience as a Customer Account Manager**: A background in account management will be beneficial in managing customer relationships and providing sales support.
* **Experience in Documentation and Reporting**: Ability to maintain detailed records and generate reports to help improve customer service processes.
* **Proficient in Excel, ERP's, and Complaints Platform**: Experience with Microsoft Excel, Enterprise Resource Planning (ERP) systems, and complaints platforms is essential for data analysis and reporting.
* **Experience with B2B or B2B & B2C Clients**: Experience working with both business-to-business (B2B) and business-to-consumer (B2C) clients will be beneficial in understanding customer needs and preferences.
**Preferred Qualifications**
* **Experience with D365**: Familiarity with Dynamics 365 (D365) will be beneficial in managing customer relationships and providing sales support.
* **Experience with PO's and Invoicing**: Experience with purchase orders (PO's) and invoicing will be beneficial in managing customer accounts and providing sales support.
**What We Offer**
* **Competitive Salary and Benefits**: A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
* **Opportunities for Growth and Development**: A dynamic and supportive work environment that encourages growth and development, with opportunities for professional advancement.
* **Recognition and Rewards**: Recognition and rewards for outstanding performance, including bonuses and employee recognition programs.
* **Diverse and Inclusive Culture**: A diverse and inclusive culture that values and celebrates individual differences, with a commitment to equal employment opportunities.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
Apply Now