Experienced Full Stack Customer Service Agent – Seasonal Remote Opportunity at careerzynith
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others? If so, we have an exciting opportunity for you to join careerzynith as a Seasonal Remote Customer Service Agent!
At careerzynith, we're committed to providing top-notch protection and services to our customers. As a Seasonal Remote Customer Service Agent, you'll play a vital role in supporting our field offices and customers alike. With a growing pest management industry and a recession-resistant business model, this is an excellent opportunity to expand your knowledge, increase your earnings, and be part of a financially stable and growing organization.
**About careerzynith**
careerzynith is a global residential and business service provider with a rich history dating back to 1901. As the largest subsidiary of a leading NYSE-listed company, we've consistently delivered improved earnings and served over 2 million customers. Our Contact Center is a high-energy, fun, and collaborative work environment with strong management, making it an ideal place to grow your career.
**Responsibilities**
As a Seasonal Remote Customer Service Agent, you'll be responsible for:
* Working remotely from your home office, equipped with the necessary computer and equipment to succeed in this role
* Supporting our field's peak season, which starts building around February
* Managing the customer relationship to ensure best-in-class service
* Identifying opportunities for cross-selling and up-selling
* Assisting customers by offering remedies to retain business
* Reaching out to customers with unpaid debt and attempting to collect
* Resolving billing and customer credit issues
* Scheduling new termite inspections
* Making outbound welcome calls to new customers
* Utilizing gamification tools to measure performance
**We Offer**
* A variety of schedules, including nights, weekends, and holidays
* A comprehensive four-week quality training program, which will equip you with the skills and knowledge to succeed in this role
* Gamification methods to measure performance and increase engagement virtually
* Competitive pay and incentives, including $16.73 per hour plus 3% sales commission
* A 401(k) plan with company match and employee stock purchase plan
* Opportunities for regular, full-time employment based on business needs
**Why careerzynith?**
* We're a financially stable and growing organization with a rich history and a strong reputation in the industry
* We offer a high-energy, fun, and collaborative work environment with strong management
* We're committed to providing top-notch protection and services to our customers
* We offer opportunities for career growth and development
**Qualifications**
To be successful in this role, you'll need:
* A high school diploma or equivalent
* 1-2 years of customer service experience within or outside a call center
* Completion of a Culture Index assessment
* Verification of internet speed
* Ability to pass a computer assessment
* Ability to pass a background and drug screen
* A suitable workspace in your home, private/semiprivate home-office space free of distractions and background noise
* A workspace with adequate furnishings (e.g., a desk and chair) and lighting
* A minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection with the ability to hard wire directly to a modem
**What You'll Need**
* Excellent interpersonal and communication skills
* Strong computer skills in various software and web-based applications
* Proficiency in Microsoft Office
* Comfortable working in a high-volume role
* Excellent customer service soft skills, such as empathy
* Ability to prioritize tasks and manage time efficiently
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. We're committed to creating a diverse and inclusive work environment that values and respects all employees.
**Apply Now!**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our team and be part of a financially stable and growing organization. Apply now and take the first step towards a rewarding career with careerzynith!
Apply for this job
At careerzynith, we're committed to providing top-notch protection and services to our customers. As a Seasonal Remote Customer Service Agent, you'll play a vital role in supporting our field offices and customers alike. With a growing pest management industry and a recession-resistant business model, this is an excellent opportunity to expand your knowledge, increase your earnings, and be part of a financially stable and growing organization.
**About careerzynith**
careerzynith is a global residential and business service provider with a rich history dating back to 1901. As the largest subsidiary of a leading NYSE-listed company, we've consistently delivered improved earnings and served over 2 million customers. Our Contact Center is a high-energy, fun, and collaborative work environment with strong management, making it an ideal place to grow your career.
**Responsibilities**
As a Seasonal Remote Customer Service Agent, you'll be responsible for:
* Working remotely from your home office, equipped with the necessary computer and equipment to succeed in this role
* Supporting our field's peak season, which starts building around February
* Managing the customer relationship to ensure best-in-class service
* Identifying opportunities for cross-selling and up-selling
* Assisting customers by offering remedies to retain business
* Reaching out to customers with unpaid debt and attempting to collect
* Resolving billing and customer credit issues
* Scheduling new termite inspections
* Making outbound welcome calls to new customers
* Utilizing gamification tools to measure performance
**We Offer**
* A variety of schedules, including nights, weekends, and holidays
* A comprehensive four-week quality training program, which will equip you with the skills and knowledge to succeed in this role
* Gamification methods to measure performance and increase engagement virtually
* Competitive pay and incentives, including $16.73 per hour plus 3% sales commission
* A 401(k) plan with company match and employee stock purchase plan
* Opportunities for regular, full-time employment based on business needs
**Why careerzynith?**
* We're a financially stable and growing organization with a rich history and a strong reputation in the industry
* We offer a high-energy, fun, and collaborative work environment with strong management
* We're committed to providing top-notch protection and services to our customers
* We offer opportunities for career growth and development
**Qualifications**
To be successful in this role, you'll need:
* A high school diploma or equivalent
* 1-2 years of customer service experience within or outside a call center
* Completion of a Culture Index assessment
* Verification of internet speed
* Ability to pass a computer assessment
* Ability to pass a background and drug screen
* A suitable workspace in your home, private/semiprivate home-office space free of distractions and background noise
* A workspace with adequate furnishings (e.g., a desk and chair) and lighting
* A minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection with the ability to hard wire directly to a modem
**What You'll Need**
* Excellent interpersonal and communication skills
* Strong computer skills in various software and web-based applications
* Proficiency in Microsoft Office
* Comfortable working in a high-volume role
* Excellent customer service soft skills, such as empathy
* Ability to prioritize tasks and manage time efficiently
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. We're committed to creating a diverse and inclusive work environment that values and respects all employees.
**Apply Now!**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our team and be part of a financially stable and growing organization. Apply now and take the first step towards a rewarding career with careerzynith!
Apply for this job