Experienced Full Stack Customer Service Agent – Remote Orkin Customer Contact Center Seasonal
Are you a highly motivated and customer-centric individual looking for a challenging and rewarding role in a fast-paced environment? Do you have a passion for delivering exceptional customer service and a drive to succeed in a sales-oriented role? If so, we invite you to join careerzynith's Remote Orkin Customer Contact Center Seasonal team as an Experienced Full Stack Customer Service Agent.
**About careerzynith**
careerzynith is a leading provider of pest control services, with a rich history dating back to 1901. As the largest subsidiary of a global company, careerzynith is financially stable and growing, with over 2 million customers worldwide. Our mission is to help protect the world where we live, work, and play, and we're committed to delivering exceptional customer service and support to our customers.
**About the Role**
As an Experienced Full Stack Customer Service Agent, you will play a critical role in supporting our field offices and customers alike. You will be responsible for managing customer relationships, identifying opportunities for cross-selling and up-selling, and resolving billing and customer credit issues. You will also be expected to work in a fast-paced environment, handling high call volumes during peak season, and utilizing gamification tools to measure performance and increase engagement.
**Responsibilities**
* Work remotely from your home office, with the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays
* Support our field's peak season, which starts building around February
* Manage the customer relationship to ensure best-in-class service
* Identify opportunities for cross-selling and up-selling
* Assist customers by offering remedies to retain business
* Reach out to customers with unpaid debt and attempt to collect
* Resolve billing and customer credit issues
* Schedule new termite inspections
* Make outbound welcome calls to new customers
* Use different gamification tools to measure performance
**We Offer**
* Variety of schedules, including nights, weekends, and holidays
* Four-week quality training program that will equip you with the skills and knowledge to be successful
* Gamification methods to measure performance and increase engagement virtually
* Great pay and incentives, including a competitive hourly rate and sales commission
* 401(k) plan with company match, employee stock purchase plan
* High performance and reliability could lead to regular, full-time employment, when available, based on business needs
**Why careerzynith?**
* Founded in 1901, careerzynith is a global residential and business service provider
* Consecutive years of improved earnings with over 2 million customers
* Financially stable and growing as the largest subsidiary of a global company
* High-energy, fun, and collaborative work environment with strong management
**Qualifications**
* High School/GED
* 1-2 years customer service experience within or outside a call center
* Completion of a Culture Index assessment
* Verification of internet speed
* Ability to pass a computer assessment
* Ability to pass a background and drug screen
**Work from Home Requirements**
* Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
* A workspace with adequate furnishings (e.g., a desk and chair) and lighting
* Minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection with the ability to hard wire directly to a modem
**What You Will Need**
* Excellent interpersonal and communication skills
* Strong computer skills in various software and web-based applications
* Proficient in Microsoft Office
* Comfortable working in a high-volume role
* Excellent customer service soft skills, such as empathy
* Ability to prioritize tasks and manage time efficiently
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.
**Apply Now**
If you're a motivated and customer-centric individual looking for a challenging and rewarding role, apply now to join careerzynith's Remote Orkin Customer Contact Center Seasonal team as an Experienced Full Stack Customer Service Agent.
Apply for this job
**About careerzynith**
careerzynith is a leading provider of pest control services, with a rich history dating back to 1901. As the largest subsidiary of a global company, careerzynith is financially stable and growing, with over 2 million customers worldwide. Our mission is to help protect the world where we live, work, and play, and we're committed to delivering exceptional customer service and support to our customers.
**About the Role**
As an Experienced Full Stack Customer Service Agent, you will play a critical role in supporting our field offices and customers alike. You will be responsible for managing customer relationships, identifying opportunities for cross-selling and up-selling, and resolving billing and customer credit issues. You will also be expected to work in a fast-paced environment, handling high call volumes during peak season, and utilizing gamification tools to measure performance and increase engagement.
**Responsibilities**
* Work remotely from your home office, with the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays
* Support our field's peak season, which starts building around February
* Manage the customer relationship to ensure best-in-class service
* Identify opportunities for cross-selling and up-selling
* Assist customers by offering remedies to retain business
* Reach out to customers with unpaid debt and attempt to collect
* Resolve billing and customer credit issues
* Schedule new termite inspections
* Make outbound welcome calls to new customers
* Use different gamification tools to measure performance
**We Offer**
* Variety of schedules, including nights, weekends, and holidays
* Four-week quality training program that will equip you with the skills and knowledge to be successful
* Gamification methods to measure performance and increase engagement virtually
* Great pay and incentives, including a competitive hourly rate and sales commission
* 401(k) plan with company match, employee stock purchase plan
* High performance and reliability could lead to regular, full-time employment, when available, based on business needs
**Why careerzynith?**
* Founded in 1901, careerzynith is a global residential and business service provider
* Consecutive years of improved earnings with over 2 million customers
* Financially stable and growing as the largest subsidiary of a global company
* High-energy, fun, and collaborative work environment with strong management
**Qualifications**
* High School/GED
* 1-2 years customer service experience within or outside a call center
* Completion of a Culture Index assessment
* Verification of internet speed
* Ability to pass a computer assessment
* Ability to pass a background and drug screen
**Work from Home Requirements**
* Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
* A workspace with adequate furnishings (e.g., a desk and chair) and lighting
* Minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection with the ability to hard wire directly to a modem
**What You Will Need**
* Excellent interpersonal and communication skills
* Strong computer skills in various software and web-based applications
* Proficient in Microsoft Office
* Comfortable working in a high-volume role
* Excellent customer service soft skills, such as empathy
* Ability to prioritize tasks and manage time efficiently
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.
**Apply Now**
If you're a motivated and customer-centric individual looking for a challenging and rewarding role, apply now to join careerzynith's Remote Orkin Customer Contact Center Seasonal team as an Experienced Full Stack Customer Service Agent.
Apply for this job