Experienced Full Stack Customer Sales and Service Representative – Remote Customer Experience Expert
At careerzynith, we're on a mission to revolutionize the way people connect with each other and the world around them. As a leading innovator in the industry, we're committed to empowering our customers with the latest technologies and exceptional service. We're now seeking a highly motivated and skilled Customer Sales and Service Representative to join our team in a remote capacity.
**About careerzynith**
careerzynith is a dynamic and forward-thinking organization that's passionate about delivering exceptional customer experiences. We believe that our employees are the driving force behind our success, and we're committed to creating a collaborative and inclusive work environment that fosters growth, innovation, and creativity. Our team is comprised of talented individuals from diverse backgrounds, and we're proud to be an equal opportunity employer.
**What You'll Be Doing**
As a Customer Sales and Service Representative at careerzynith, you'll play a critical role in delivering an exceptional customer experience to our valued clients. You'll be responsible for:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of careerzynith's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about careerzynith products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and you should be driven to provide exceptional customer service.
**Essential Qualifications**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Preferred Qualifications**
* Experience working in a remote environment
* Familiarity with careerzynith's products and services
* Proven track record of meeting sales goals and delivering exceptional customer service
**What We Offer**
As a Customer Sales and Service Representative at careerzynith, you'll enjoy a competitive salary and benefits package, including:
* Health and wellness benefits
* 401(k) Savings Plan
* Stock incentive programs
* Paid time off
* Adoption assistance and tuition assistance
* Award-winning total rewards package
**Work Environment and Culture**
As a remote employee, you'll work from home with occasional in-person trainings and meetings. We're committed to creating a collaborative and inclusive work environment that fosters growth, innovation, and creativity. Our team is comprised of talented individuals from diverse backgrounds, and we're proud to be an equal opportunity employer.
**Equal Employment Opportunity**
We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At careerzynith, we know that diversity makes us stronger, and we're committed to creating a collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging.
**Compensation and Benefits**
The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
**How to Apply**
If you're a motivated and skilled Customer Sales and Service Representative looking for a new challenge, we encourage you to apply for this exciting role. Don't miss out on this opportunity to join our team and make a real difference in the lives of our customers. Apply now!
Apply to this job
Apply for this job
**About careerzynith**
careerzynith is a dynamic and forward-thinking organization that's passionate about delivering exceptional customer experiences. We believe that our employees are the driving force behind our success, and we're committed to creating a collaborative and inclusive work environment that fosters growth, innovation, and creativity. Our team is comprised of talented individuals from diverse backgrounds, and we're proud to be an equal opportunity employer.
**What You'll Be Doing**
As a Customer Sales and Service Representative at careerzynith, you'll play a critical role in delivering an exceptional customer experience to our valued clients. You'll be responsible for:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of careerzynith's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about careerzynith products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and you should be driven to provide exceptional customer service.
**Essential Qualifications**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Preferred Qualifications**
* Experience working in a remote environment
* Familiarity with careerzynith's products and services
* Proven track record of meeting sales goals and delivering exceptional customer service
**What We Offer**
As a Customer Sales and Service Representative at careerzynith, you'll enjoy a competitive salary and benefits package, including:
* Health and wellness benefits
* 401(k) Savings Plan
* Stock incentive programs
* Paid time off
* Adoption assistance and tuition assistance
* Award-winning total rewards package
**Work Environment and Culture**
As a remote employee, you'll work from home with occasional in-person trainings and meetings. We're committed to creating a collaborative and inclusive work environment that fosters growth, innovation, and creativity. Our team is comprised of talented individuals from diverse backgrounds, and we're proud to be an equal opportunity employer.
**Equal Employment Opportunity**
We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At careerzynith, we know that diversity makes us stronger, and we're committed to creating a collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging.
**Compensation and Benefits**
The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
**How to Apply**
If you're a motivated and skilled Customer Sales and Service Representative looking for a new challenge, we encourage you to apply for this exciting role. Don't miss out on this opportunity to join our team and make a real difference in the lives of our customers. Apply now!
Apply to this job
Apply for this job