**Experienced Full Stack Contact Center Agent – Customer Service Representative – Remote Opportunity**

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Contact Center Service Agent, where you'll be the frontline of our operations, ensuring member satisfaction through effective communication, problem resolution, and client education. **About blithequark** blithequark is a leading provider of quality healthcare services, dedicated to making a positive difference in the lives of our members and providers. With a strong commitment to innovation, customer satisfaction, and employee well-being, we're a dynamic and forward-thinking organization that's always looking for talented individuals to join our team. **The Opportunity** As a Contact Center Service Agent at blithequark, you'll play a vital role in providing top-notch assistance to our members and providers, addressing a wide range of inquiries related to insurance, applications, and claims across various product lines such as Medicare and Medicaid. Your role will also include retention of membership, handling dis-enrollments, and escalating issues that require further intervention. **What We Offer** * **100% Remote Work Opportunity**: Work from the comfort of your own home, with the flexibility to create a schedule that suits your needs. * **Competitive Salary**: Salary will be commensurate with your location, with prior experience in a contact center, healthcare, and/or bilingual language proficiency potentially warranting higher rates. * **Overtime and Quarterly Bonuses**: Eligible for overtime and quarterly bonuses averaging $1,100 every three months. * **Career Growth Opportunities**: Opportunities for career growth in performance support, Senior Agent roles, people leader roles, business analytics, workforce effectiveness, and other areas. * **Outstanding Benefits Package**: Comprehensive benefits package, including Medical, Dental, Vision, Basic Life & Accident Insurance, Flexible Reimbursement Accounts, Employee Assistance Plan, blithequark 401(k) plan, and much more. **Responsibilities** As a Contact Center Service Agent at blithequark, your duties and responsibilities will include: * Interacting by phone with providers and members to provide information in response to inquiries, concerns, and questions about insurance coverage and products blithequark offers. * Transferring calls from members and providers to the appropriate department. * Following-up on inquiries and complaints that have not been resolved. * Interacting with customers to provide information in response to inquiries about products and services. * Performing research on billing inquires and claims to provide payments and refunds. * Acting as a liaison between various departments to address concerns. * Identifying, researching, and resolving customer issues using the computer system. * Following-up on customer inquiries not immediately resolved. * Researching member/provider billing and claims issues. * Researching payment and refund issues. * Handling and resolving customer's complaints. * Ability to navigate through automated information systems to analyze the caller's situation. * Ability to perform in a fast-paced, changing environment. * Speaks in a way the customer can understand. * Serves as liaison between the customer and various departments. * Other duties as assigned by the management team related to job functions (sort incoming faxes, correspondence, fax transportation forms, etc.). * May be required to work some overtime as the business requires. * May be required to work flexible schedules (nights, weekends), or change schedules as it is determined necessary based on the needs of the business, which are subject to change. * Demonstrates the ability to perform in a highly metric-driven environment, maintaining minimum quality scores or better. **Requirements** To be successful in this role, you'll need: * **High School Diploma or GED**. * **Work experience in a face-to-face or call center environment**. * **Experience multitasking between programs and completing required data entry of client demographics or client look-up systems while talking to blithequark customers**. * **Work experience using a corporate email system**. * **Experience navigating through system applications on a desktop computer or laptop**. * **Adapt to a fast-paced and ever-changing environment**. * **Flexibility to work evening and weekends due to business needs**. **Preferred Qualifications** * **HIGHLY Preferred**: Ability to proficiently read, write, and speak English and either: Russian, Mandarin, Cantonese, or Spanish. * **Healthcare industry work experience**. * **Call Center experience in a metrics-driven environment**. * **Previous healthcare work experience interacting with members and/or providers**. **Hiring Range** * **Greater New York City Area (NY, NJ, CT residents)**: $39,208 - $52,000 * **All Other Locations (within approved locations)**: $34,091 - $49,920 **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates from all backgrounds and perspectives. **How to Apply** If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application through our website: [insert link]. Apply for this job