**Experienced Full Stack Benefit Customer Service Representative – Seasonal Colleague – Non Bilingual (Mt. Laurel)**

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a knack for communicating complex information in a clear and concise manner? If so, we want to hear from you! As a Seasonal Benefit Customer Service Representative at arenaflex, you will have the rewarding opportunity to help our clients' plan participants navigate the enrollment process and make updates to their health care and/or pension plans. In this role, you will spend your day on the phone, assisting customers with their queries and concerns. You will also have the opportunity to work with chat and message center as you gain additional experience. We provide a superior customer service experience in a work-from-home environment, which means you can enjoy the flexibility of working from the comfort of your own home while still being part of a dynamic and supportive team. **About arenaflex** At arenaflex, we are a leading provider of data-driven, insight-led solutions in the areas of people, risk, and capital. With a global presence in 140 countries and markets, we help our clients sharpen their strategy, enhance organizational resilience, motivate their workforce, and maximize performance. Our purpose is to help our clients' employees realize the full potential of their benefits, making them happier, healthier, and more secure. **The Role** As a Seasonal Benefit Customer Service Representative, you will be responsible for: * Quickly building rapport and responding to plan participants in a compassionate manner, identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message * Customizing customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls * Safeguarding confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements * Skillfully translating health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon * Reading and understanding client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member * Demonstrating knowledge, understanding, and compliance with company and client procedures and guidelines providing appropriate and accurate information * Maintaining and documenting complete and accurate call and case notes in a professional manner * Communicating and collaborating with colleagues, supervisors, and other staff in a respectful manner * Regularly participating in team meetings and training * Spending the majority of your time assisting customers * Performing other duties as assigned **Qualifications** To be successful in this role, you will need: * Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way * Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills * Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence * High-level attention to detail, multi-tasking, and ability to organize work * Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging * Ability to work autonomously in a self-paced, self-motivated team environment * Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat * Ability to understand and follow oral and written instructions * Ability to type 30 words a minute * Experience working in a customer service-related field * High School degree required **Preferred Qualifications** * Associate or Bachelor's degree nice to have * Working knowledge of health and welfare and/or defined benefit pension plans * Experience working in a call center environment * Ability to read, write, and speak Spanish **What We Offer** As a Seasonal Benefit Customer Service Representative at arenaflex, you will enjoy: * Competitive hourly rate of $17.00 during our paid training program (approximately 1 month) and $18.50/hr after successful completion of your onboarding training * Opportunity to work from home in a flexible and supportive environment * Eligibility for the arenaflex 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program, and any other benefits required by law * Career growth opportunities and learning benefits * A dynamic and supportive team environment * A chance to make a positive impact on people's lives **How to Apply** If you are passionate about delivering exceptional customer service and making a positive impact on people's lives, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. **Note** arenaflex is a leading provider of data-driven, insight-led solutions in the areas of people, risk, and capital. With a global presence in 140 countries and markets, we help our clients sharpen their strategy, enhance organizational resilience, motivate their workforce, and maximize performance. Our purpose is to help our clients' employees realize the full potential of their benefits, making them happier, healthier, and more secure. Apply for this job