**Experienced Full Stack Analytics Manager – Customer Insights and Business Performance Optimization**

At arenaflex, we're revolutionizing the way people pay for life's expenses by providing flexible financial solutions that ease the stress of unexpected costs. As a leader in the fintech industry, we're committed to lifting up service providers and retailers while helping consumers when they need it most. We're proud to be recognized as a Most Loved Workplace, a Top Fintech Startup, and a Unicorn Company with a valuation of $1.1B. We're seeking an experienced Full Stack Analytics Manager to join our team in Los Angeles, CA. As a key member of our Business Data Analytics team, you'll work closely with stakeholders across business strategy, marketing, operations, product, and R&D to develop data-driven solutions that support strategic decision-making and enhance business performance. **About the Role:** As an Analytics Manager, you'll be responsible for analyzing complex data sets, delivering actionable insights, and monitoring key portfolio KPIs to ensure that business strategies are informed and guided by accurate, timely, and impactful data. You'll be a catalyst to help the customer servicing function across Loans and Credit Cards to operate strategically using data, drive evaluation of competing priorities, and identify new opportunities for growth and efficiency. **Key Responsibilities:** * Develop data-driven solutions that support strategic decision-making and enhance business performance * Analyze complex data sets to deliver actionable insights and monitor key portfolio KPIs * Drive evaluation of competing priorities across business functions and disposition solutions that are right-sized and scalable * Identify new opportunities for growth and efficiency using data * Support business function leaders in planning, strategy development, and operational management through data * Measure and evaluate Call Center and other servicing channels' performance and identify improvement levers * Develop A/B test designs to implement a robust test and learn strategy * Perform ad-hoc analysis ranging from open exploratory data analysis to specific root cause analysis * Liaison with Engineering and Product to build sustainable and scalable data solutions to address business' current and future needs * Own and manage BI reports becoming a focal point for business' data and analytics needs **What You Bring to the Table:** * 6+ years of relevant analytical experience with a bachelor's degree or 4+ years of relevant analytical experience with a master's degree in quantitative fields like Analytics, Mathematics, Statistics, Economics, Engineering, etc. * 4+ years of working with and proficient in SQL and excited about acquiring new technical skills * 4+ years working with and proficient in any of the major BI platforms like Tableau or Sigma * 1+ years of hands-on experience in using Python or R to solve analytical problems * Technically hands-on and excited to drive initiatives end-to-end * Passionate about solving real-world problems with data * Has a growth mindset and takes proactive ownership * Good verbal, written communication, and presentation skills * Experience in Credit Card, Loans, or other financial services is a plus * Lives the 80/20 principle to maximize efficiency and results **The Perks:** * Join one of LA's fastest-growing startups (2023), a Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024), #161 on Deloitte Technology Fast 500 list * Mission-driven + empowered + collaborative * Competitive pay and stock options * Unlimited PTO * Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave * Newly added HSA and Pet Insurance * 401K Plan with Matching * Cell Phone Stipend * Team-based strategic planning + Team-owned deliverables **Core Values for Success at arenaflex:** * Serve others before self - Focus on analytics that drive collective progress and support company-wide goals * Own the impact - Take full responsibility for accuracy and implications of your data insights * Connect genuinely - Build and maintain strong relationships with internal stakeholders * Act fast - Demonstrate agility and responsiveness in a fast-paced environment * Include always - Ensure inclusivity in your analytical approach by considering diverse perspectives and impacts * Innovate for good - Continually seek opportunities to improve and innovate in the realm of data analytics at arenaflex **What We Offer:** * A dynamic and collaborative work environment * Opportunities for growth and professional development * Competitive compensation and benefits package * Recognition and rewards for outstanding performance * A chance to make a meaningful impact in the fintech industry **How to Apply:** If you're a motivated and analytical individual with a passion for solving real-world problems, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! **Equal Opportunity Employer:** arenaflex is an Equal Opportunity Employer. We strive to provide a professional and welcoming workplace for all employees. Apply for this job