**Experienced Full Stack Advisor, Customer Logistics and Supply Chain – Remote Opportunity at arenaflex**

Are you a seasoned professional with a passion for logistics and supply chain management? Do you thrive in fast-paced environments where no two days are ever the same? Look no further! arenaflex is seeking an experienced Full Stack Advisor, Customer Logistics and Supply Chain to join our dynamic team. As a key member of our organization, you will be responsible for providing exceptional customer service, managing complex logistics and supply chain activities, and driving process improvements across our global network. **About arenaflex** arenaflex is a leading provider of innovative solutions in the logistics and supply chain industry. With a strong commitment to customer satisfaction and a passion for continuous improvement, we strive to be at the forefront of our market. Our cutting-edge technology and state-of-the-art systems enable us to deliver exceptional results and exceed our customers' expectations. **Job Summary** As an Advisor, Customer Logistics and Supply Chain, you will be the single point of contact for assigned customers, managing planned and unplanned activities that impact multiple orders and customers. You will lead cross-functional meetings, assess complex issues, and collaborate with stakeholders to create solutions. Your expertise in supply chain management, problem-solving, and communication will be essential in driving process improvements and ensuring seamless execution of customer requirements. **Key Responsibilities** * Manage planned activities and resolve issues that affect multiple orders/customers, determine solutions, and execute changes. Lead cross-functional meetings to resolve issues. * Perform all Customer Service day-to-day work, manage escalated issues, and address service issues & opportunities / trends raised by Customers, PSS teams, Customer Solutions and Account Teams. * Lead continuous improvement activities and project management with cross-functional teams. * Understand performance metrics and improve quality, speed, and capabilities to meet or exceed goals. * Single point of contact for assigned customer, attend face-to-face customer meetings, internal forecast meetings, sales meetings, etc. * Manage high-volume promotional activities by ensuring end-to-end execution of all Customer requirements. * Communicate and present to all levels in the organization. * Types of planned activities managed: informal and formal allocation, holiday schedules, new item implementations, managing warehouse closing/openings, item discontinuations, SAP implementations. * Types of unplanned activities managed: unplanned closings, redirects, dock capacity, transportation capacity and issues, open order reports, quality holds, pre-cuts, short code and too old to sell process. * Day-to-day customer service activities (i.e., order entry; expedited orders; customer order change request; customer pick up; Customer credits; transportation issues; product cuts; general product information; over, short, and damaged process; transportation method change; process order changes based on delivery block reports; credit hold resolution; vendor managed inventory; duplicate, missing, or incorrect orders; identification and correction of electronic data interchange (EDI) order issues; transportation Pool Schedules; order scrubbing to adhere to TMMC policies; item conversion; combining two or more orders to ship together; McDonald's distributor special services. * Investigate, then validate, claim, or request reversal of fines, customer deductions, and transportation deductions. **Qualifications & Requirements** * Required: High School diploma; GED equivalent. * Availability to work rotating weekends. * Preferred: Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience. * At least one year in a customer-facing role and one year in a call center. * Three years in a customer-facing role; three years in a call center are preferred. * Strong customer service, problem-solving, issue resolution, and communication skills. * Building collaborative relationships with Product Supply System teams, Sales, and our customer. * Knowledge of supply chain, Order Management, and Customer Services processes and systems. * Sense of urgency, detail-oriented, and able to provide clear and thorough documentation and communication. * Must be able to operate independently with minimal daily supervision. * Express ideas precisely, persuasively, and effectively; listens and responds appropriately to Customers and co-workers and all levels of management in an effective professional manner. * Commitment to and passion for continuous improvement. * Experience with the following systems is preferred: SAP P08 and SAP reports, Oracle Transportation Management (OTM), Excel and Pivot Tables, SoftPhone (for teleworking), Microsoft Office. **What We Can Do for You** * Innovative Technology: We utilize and lead the market with our large supply chain network and state-of-art technology we use each day. * Experiences: with a global organization and the opportunity to learn and grow. * Compensation & Benefits: Competitive benefits package that start on day one of employment. **Why Join arenaflex?** * Work with a dynamic team of professionals who share your passion for logistics and supply chain management. * Enjoy a competitive salary and comprehensive benefits package. * Develop your skills and expertise through ongoing training and professional development opportunities. * Contribute to the growth and success of a leading organization in the logistics and supply chain industry. * Collaborate with cross-functional teams to drive process improvements and deliver exceptional results. **How to Apply** If you are a motivated and experienced professional with a passion for logistics and supply chain management, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team at arenaflex. Apply for this job