**Experienced Field-Based Customer Support Specialist II - Diagnostic Service Provider**

At arenaflex, we're committed to helping people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. As a global healthcare leader, we're dedicated to making a meaningful difference in the lives of our customers and employees alike. **Join Our Team** At arenaflex, you'll have the opportunity to do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. Our company culture is built on a foundation of diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. **The Opportunity** We're seeking an experienced Field-Based Customer Support Specialist II to join our team in Arkansas. As a key member of our diagnostic service team, you'll be responsible for providing technical support solutions to our customers, including installation, corrective, pre-emptive, and proactive maintenance. You'll work closely with sales, marketing, and other functional areas to ensure that our customers receive the highest level of service and support. **Key Responsibilities** * Provide on-site support to customers, including installation, maintenance, and troubleshooting of diagnostic equipment * Troubleshoot and resolve complaints reported by customers on a minimum of five increasingly complex instruments * Understand and follow the Quality System through accurate and timely documentation of complaint resolution * Understand and practice regulatory and compliance procedures * Maintain a safe work environment following laboratory safety guidelines * Schedule and complete routine preventive maintenance, installations, and other updates provided by arenaflex * Integrate effectively into the service team, including working effectively within a diverse and dynamic team environment, supporting on-call rotation, and managing time, territory, and inventory * Travel up to 75% of the time to support other territories and training **Essential Qualifications** * Bachelor's degree or equivalent relevant experience * Travel up to 75% of the time * Superior technical competency * Pro-Active Account Management * Complete instrument training across geographical areas * Ability to work effectively in a team environment and independently * Strong communication and interpersonal skills * Ability to troubleshoot and resolve complex technical issues * Familiarity with diagnostic equipment and laboratory safety guidelines **Preferred Qualifications** * Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology * Practical experience in interfacing with customers * Troubleshooting/problem-solving skills * Ability to succeed in team situations and excel independently * Computer skills (Word, Excel, PowerPoint, Internet, Remote Computing i.e. VPN, remote troubleshooting, etc.) * Effective communication skills and strongly demonstrated interpersonal skills **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including: * Career development with an international company where you can grow the career you dream of * Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year * An excellent retirement savings plan with a high employer contribution * Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree * A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune * A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists **Work Environment and Company Culture** At arenaflex, we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Our company culture is built on a foundation of diversity, equity, and inclusion, and we're dedicated to making a meaningful difference in the lives of our customers and employees alike. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Base pay: $26.35 - $52.65/hour * In specific locations, the pay range may vary from the range posted * Comprehensive benefits package, including medical, dental, and vision coverage * Retirement savings plan with a high employer contribution * Tuition reimbursement and education benefits * Flexible work arrangements and telecommuting options **How to Apply** If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Apply for this job