**Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service**

Are you passionate about providing top-notch technical support and customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the blithequark team as an Experienced Fiber Customer Support Analyst. At blithequark, we empower our employees to share their ideas, learn, grow, and thrive in a collaborative and inclusive environment. Our team is dedicated to connecting people to what brings them joy, and we're looking for talented individuals like you to join our mission. **About blithequark** blithequark is a leading provider of innovative solutions that power and empower how people live, work, and play. We're committed to driving innovation, creativity, and impact in the world by connecting people to what matters most to them. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always. **Your Role** As an Experienced Fiber Customer Support Analyst, you'll be part of a tech support team in a call center, helping our Fios customers with their voice, data, and video services. You'll troubleshoot issues in hardware, software, applications, networks, or devices and answer customer technical questions. Your responsibilities will include: * Answering incoming calls from customers with order inquiries and/or trouble reports * Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network * Performing analysis and isolation of trouble conditions and creating and sorting trouble reports * Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment * Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience * Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business **What We're Looking For** We're seeking individuals with a dedication to customer service excellence, amazing communication skills, and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. While a related Associate Degree or 2+ years' relevant experience is preferred, we're open to candidates with a passion for customer service and technical support. **Essential and Preferred Qualifications** * A related Associate Degree or 2+ years' relevant experience * Technical support call center experience * Strong communication and problem-solving skills * Ability to work in a fast-paced environment * Willingness to work evenings, weekends, holidays, and unscheduled shifts **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a team environment * Strong analytical and problem-solving skills * Proficiency in technical support software and tools * Ability to learn and adapt to new technologies and systems **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and mentorship * Technical training and certification programs * Leadership development programs * Opportunities for advancement and career growth **Work Environment and Company Culture** As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our team is dedicated to creating a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer and celebrate our employees' differences. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A salary range of $670.00 to $1,774.50 weekly based on a full-time schedule * Incentive-based compensation with the potential to earn more * Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance * Award-winning total rewards package **How to Apply** If you're passionate about delivering exceptional technical support and customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! ```html Join Our Team At blithequark, we're passionate about connecting people to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always. About the Role As an Experienced Fiber Customer Support Analyst, you'll be part of a tech support team in a call center, helping our Fios customers with their voice, data, and video services. You'll troubleshoot issues in hardware, software, applications, networks, or devices and answer customer technical questions. Responsibilities Answering incoming calls from customers with order inquiries and/or trouble reports Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network Performing analysis and isolation of trouble conditions and creating and sorting trouble reports Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business What We're Looking For We're seeking individuals with a dedication to customer service excellence, amazing communication skills, and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. Essential and Preferred Qualifications A related Associate Degree or 2+ years' relevant experience Technical support call center experience Strong communication and problem-solving skills Ability to work in a fast-paced environment Willingness to work evenings, weekends, holidays, and unscheduled shifts Skills and Competencies Excellent communication and interpersonal skills Ability to work in a team environment Strong analytical and problem-solving skills Proficiency in technical support software and tools Ability to learn and adapt to new technologies and systems Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: On-the-job training and mentorship Technical training and certification programs Leadership development programs Opportunities for advancement and career growth Work Environment and Company Culture As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our team is dedicated to creating a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging. Compensation, Perks, and Benefits We offer a competitive compensation package, including: A salary range of $670.00 to $1,774.50 weekly based on a full-time schedule Incentive-based compensation with the potential to earn more Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance Award-winning total rewards package How to Apply If you're passionate about delivering exceptional technical support and customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits. Contact Us If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! ``` Apply for this job