**Experienced External Support Engineer – Content Tools and Workflow Expert**

Join arenaflex, a leading entertainment and media company, as an External Support Engineer and become the bridge between content creation teams and the tools engineering team. As an External Support Engineer, you will be the first point of contact for content teams when they encounter issues with tools, and you will filter issues and feedback to the tools team to ensure seamless collaboration and efficient problem-solving. **About arenaflex** arenaflex is a global leader in the entertainment and media industry, producing and distributing original content that captivates audiences worldwide. With a commitment to innovation and excellence, arenaflex is constantly pushing the boundaries of storytelling and technology. As an External Support Engineer, you will be part of a dynamic team that is passionate about delivering exceptional experiences to our customers. **Key Responsibilities** As an External Support Engineer, your primary responsibilities will include: * Providing technical support to content/external teams in regard to the use of content tools * Creating reference materials and providing training to get external teams up to speed with the toolset * Solving and debugging possible issues with tools and workflows to quickly resolve issues for users * Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA * Advocating for tools, workflow improvements, and suggestions from external teams * Partnering with other engineers to develop tools and processes that improve efficiency and quality * Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion * Exemplifying reliability, accountability, and professionalism in all work-related interactions **Skills and Abilities** To succeed as an External Support Engineer, you will need to possess the following skills and abilities: * Ability to read and understand C# code * Good written and verbal communication, including working with external partners * Positive attitude and ability to receive and provide objective and constructive feedback * Excellent organizational skills * Self-motivating; able to prioritize and manage numerous requests simultaneously **Education and Experience** While a Computer Science or related degree is preferred, equivalent work experience is also considered. Relevant experience supporting a live service or tool environment, Unity 3D game and tool development, Jira, Confluence, or other defect-tracking software, iOS and Android mobile development, and delivering production-level code in a professional environment are highly valued. **Position Type/Expected Hours of Work** Our core hours are 10:00 am to 6:00 pm CST, which means you should be available for meetings, etc. during this time. As a remote employee, you will have the flexibility to work from anywhere, but you must be available to meet with the team during core hours. **Other Duties** Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. **Salary and Benefits** arenaflex offers a competitive salary range of $150,000 – 325,000, depending on your specific job family, background, skills, and experience. We also offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. **Career Growth Opportunities and Learning Benefits** As an External Support Engineer at arenaflex, you will have the opportunity to grow your career and develop new skills. We offer a range of training and development programs, including: * Professional development opportunities to enhance your technical skills and knowledge * Mentorship programs to help you navigate your career and achieve your goals * Opportunities to work on high-profile projects and collaborate with cross-functional teams * A dynamic and supportive work environment that encourages innovation and creativity **Work Environment and Company Culture** arenaflex is committed to creating a diverse and inclusive work environment that values collaboration, innovation, and excellence. As an External Support Engineer, you will be part of a team that is passionate about delivering exceptional experiences to our customers. Our company culture is built on the following values: * Collaboration: We believe that collaboration is key to delivering exceptional results. We work closely with cross-functional teams to ensure that our customers receive the best possible experience. * Innovation: We are committed to innovation and excellence. We encourage our employees to think creatively and develop new solutions to complex problems. * Diversity and Inclusion: We believe that diversity and inclusion are essential to our success. We strive to create a work environment that is welcoming and inclusive to all employees, regardless of their background, culture, or identity. **How to Apply** If you are a motivated and experienced External Support Engineer looking for a new challenge, please apply to this role. arenaflex is an equal opportunities employer, and we welcome applications from diverse candidates. To apply, please visit our website and submit your resume and cover letter. **Contact Us** If you have any questions or would like to learn more about this role, please contact our HR team at [arenaflex HR email]. We look forward to hearing from you! 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