**Experienced External Support Engineer – Bridging Content Teams and Tools Engineering at arenaflex**
Join arenaflex, a leading entertainment and media company, as we seek an experienced External Support Engineer to bridge the gap between our content creation teams and the tools engineering team. As a key member of our team, you will be responsible for providing technical support, creating reference materials, and solving complex issues to ensure seamless collaboration between teams.
**About arenaflex**
arenaflex is a global entertainment and media company that produces and distributes original content to millions of subscribers worldwide. Our mission is to entertain, educate, and inspire our audiences through innovative storytelling and cutting-edge technology. We are committed to fostering a culture of creativity, inclusivity, and excellence, and we are seeking talented individuals who share our vision.
**Job Summary**
The External Support Engineer will serve as the primary point of contact for content teams experiencing issues with our internal tools. You will work closely with the tools engineering team to resolve technical issues, create training materials, and advocate for improvements to our toolset. This is an exciting opportunity to join a dynamic team and contribute to the development of innovative solutions that drive business success.
**Essential Functions/Responsibilities**
* Provide technical support to content/external teams in regards to use of content tools, including troubleshooting and resolving issues
* Create reference materials and provide training to get external teams up to speed with the toolset, ensuring seamless adoption and utilization
* Solve and debug possible issues with tools and workflows to quickly resolve issues for users, leveraging your technical expertise and problem-solving skills
* Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA, ensuring timely resolution and minimal disruption to business operations
* Advocate for tools, workflow improvements, and suggestions from external teams, fostering a culture of collaboration and continuous improvement
* Partner with other engineers to develop tools and processes that improve efficiency and quality, driving business outcomes and customer satisfaction
* Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion, leveraging your technical expertise and project management skills
* Exemplify reliability, accountability, and professionalism in all work-related interactions, upholding the highest standards of integrity and ethics
**Skills and Abilities**
* Ability to read and understand C# code, with a strong foundation in software development principles and practices
* Excellent written and verbal communication skills, including the ability to work with external partners and stakeholders
* Positive attitude and ability to receive and provide objective and constructive feedback, fostering a culture of growth and development
* Excellent organization skills, with the ability to prioritize and manage numerous requests simultaneously, ensuring timely resolution and minimal disruption to business operations
* Self-motivating, with a strong sense of initiative and a willingness to take on new challenges and responsibilities
**Education and Experience**
* Bachelor's degree in Computer Science or a related field, or equivalent work experience
* Experience supporting a live service or tool environment, with a strong understanding of software development lifecycles and technical operations
* Unity 3D game and tool development experience, with a strong foundation in game development principles and practices
* Experience with Jira, Confluence, or other defect tracking software, with a strong understanding of project management principles and practices
* iOS and Android mobile development experience, with a strong foundation in mobile app development principles and practices
* 5 years of experience in delivering production-level code in a professional environment, with a strong track record of technical expertise and problem-solving skills
**Position Type/Expected Hours of Work**
Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and other work-related activities during this time. We offer flexible work arrangements to support work-life balance and ensure that you have the autonomy to manage your time effectively.
**Other Duties**
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Salary Range**
At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000.
**Why Join arenaflex?**
* Opportunity to work with a leading entertainment and media company, shaping the future of storytelling and entertainment
* Collaborative and dynamic work environment, with a strong focus on innovation and continuous improvement
* Competitive compensation and benefits package, with opportunities for career growth and professional development
* Flexible work arrangements and work-life balance, ensuring that you have the autonomy to manage your time effectively
* Opportunity to work with a diverse and talented team, with a strong commitment to inclusivity and diversity
**How to Apply**
If you are a motivated and experienced External Support Engineer looking for a new challenge, please submit your application through our website. We look forward to hearing from you!
**About arenaflex**
arenaflex is a global entertainment and media company that produces and distributes original content to millions of subscribers worldwide. Our mission is to entertain, educate, and inspire our audiences through innovative storytelling and cutting-edge technology. We are committed to fostering a culture of creativity, inclusivity, and excellence, and we are seeking talented individuals who share our vision.
**Job Summary**
The External Support Engineer will serve as the primary point of contact for content teams experiencing issues with our internal tools. You will work closely with the tools engineering team to resolve technical issues, create training materials, and advocate for improvements to our toolset. This is an exciting opportunity to join a dynamic team and contribute to the development of innovative solutions that drive business success.
**Essential Functions/Responsibilities**
* Provide technical support to content/external teams in regards to use of content tools, including troubleshooting and resolving issues
* Create reference materials and provide training to get external teams up to speed with the toolset, ensuring seamless adoption and utilization
* Solve and debug possible issues with tools and workflows to quickly resolve issues for users, leveraging your technical expertise and problem-solving skills
* Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA, ensuring timely resolution and minimal disruption to business operations
* Advocate for tools, workflow improvements, and suggestions from external teams, fostering a culture of collaboration and continuous improvement
* Partner with other engineers to develop tools and processes that improve efficiency and quality, driving business outcomes and customer satisfaction
* Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion, leveraging your technical expertise and project management skills
* Exemplify reliability, accountability, and professionalism in all work-related interactions, upholding the highest standards of integrity and ethics
**Skills and Abilities**
* Ability to read and understand C# code, with a strong foundation in software development principles and practices
* Excellent written and verbal communication skills, including the ability to work with external partners and stakeholders
* Positive attitude and ability to receive and provide objective and constructive feedback, fostering a culture of growth and development
* Excellent organization skills, with the ability to prioritize and manage numerous requests simultaneously, ensuring timely resolution and minimal disruption to business operations
* Self-motivating, with a strong sense of initiative and a willingness to take on new challenges and responsibilities
**Education and Experience**
* Bachelor's degree in Computer Science or a related field, or equivalent work experience
* Experience supporting a live service or tool environment, with a strong understanding of software development lifecycles and technical operations
* Unity 3D game and tool development experience, with a strong foundation in game development principles and practices
* Experience with Jira, Confluence, or other defect tracking software, with a strong understanding of project management principles and practices
* iOS and Android mobile development experience, with a strong foundation in mobile app development principles and practices
* 5 years of experience in delivering production-level code in a professional environment, with a strong track record of technical expertise and problem-solving skills
**Position Type/Expected Hours of Work**
Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and other work-related activities during this time. We offer flexible work arrangements to support work-life balance and ensure that you have the autonomy to manage your time effectively.
**Other Duties**
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Salary Range**
At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000.
**Why Join arenaflex?**
* Opportunity to work with a leading entertainment and media company, shaping the future of storytelling and entertainment
* Collaborative and dynamic work environment, with a strong focus on innovation and continuous improvement
* Competitive compensation and benefits package, with opportunities for career growth and professional development
* Flexible work arrangements and work-life balance, ensuring that you have the autonomy to manage your time effectively
* Opportunity to work with a diverse and talented team, with a strong commitment to inclusivity and diversity
**How to Apply**
If you are a motivated and experienced External Support Engineer looking for a new challenge, please submit your application through our website. We look forward to hearing from you!