**Experienced External Support Engineer – Bridging Content Teams and Tools Engineering at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we create and deliver content to our users. As a key member of our team, you'll play a vital role in bridging the gap between our content creation teams and the tools engineering team. If you're passionate about technical support, collaboration, and innovation, we want to hear from you. **About arenaflex** arenaflex is a leading entertainment company that produces and distributes original content to millions of users worldwide. We're known for our innovative approach to storytelling, our commitment to quality, and our passion for creating experiences that captivate and inspire. As a member of our team, you'll have the opportunity to work with talented individuals from diverse backgrounds, to learn from the best, and to contribute to the creation of content that makes a difference. **Job Summary** We're seeking an experienced External Support Engineer to join our team. As a bridge between our content teams and the tools engineering team, you'll provide technical support, create reference materials, and collaborate with cross-functional teams to drive features from concept to completion. If you're a problem-solver, a communicator, and a team player, we want to hear from you. **Essential Functions/Responsibilities** * Provide technical support to content/external teams in regards to use of content tools * Create reference materials and provide training to get external teams up to speed with the toolset * Solve and debug possible issues with tools and workflows to quickly resolve issues for users * Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA * Advocate for tools, workflow improvements, and suggestions from external teams * Partner with other engineers to develop tools and processes that improve efficiency and quality * Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion * Exemplify reliability, accountability, and professionalism in all work-related interactions **Skills and Abilities** * Ability to read and understand C# code * Good written and verbal communication, including working with external partners * Positive attitude and ability to receive and provide objective and constructive feedback * Excellent organization skills * Self-motivating; able to prioritize and manage numerous requests simultaneously * Experience with Jira, Confluence, or other defect tracking software * Familiarity with Agile development methodologies * Strong problem-solving and analytical skills * Excellent communication and interpersonal skills **Education and Experience** * Computer Science or related degree, or equivalent work experience * Experience supporting a live service or tool environment * Unity 3D game and tool development experience * Experience with iOS and Android mobile development * 5 years' experience in delivering production-level code in a professional environment **Position Type/Expected Hours of Work** Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings, etc. during this time. We're a flexible and remote-friendly team, and we're open to discussing flexible work arrangements that suit your needs. **Other Duties** Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. **Salary and Benefits** At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000. In addition to a competitive salary, we offer a comprehensive benefits package, including: * Medical, dental, and vision insurance * 401(k) matching program * Flexible paid time off * Professional development opportunities * Access to cutting-edge technology and tools * Collaborative and dynamic work environment **How to Apply** If you're passionate about technical support, collaboration, and innovation, and you're looking for a challenging and rewarding role, we want to hear from you. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply Now! For more information about arenaflex and our job openings, please visit our website at [arenaflex website URL]. Apply for this job