**Experienced External Support Engineer – Bridging Content Teams and Tools Engineering at arenaflex**
Join arenaflex, a global leader in streaming entertainment, as we seek an experienced External Support Engineer to bridge the gap between our content creation teams and the tools engineering team. As a key member of our support team, you will be responsible for providing technical support, creating reference materials, and advocating for tools and workflow improvements. If you have a passion for problem-solving, excellent communication skills, and a strong technical background, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a pioneer in the streaming entertainment industry, revolutionizing the way people consume content worldwide. With a commitment to innovation and customer satisfaction, we strive to create a seamless viewing experience for our users. Our team of talented engineers, developers, and content creators work together to design, develop, and deliver cutting-edge tools and services that meet the evolving needs of our customers.
**Job Summary**
As an External Support Engineer at arenaflex, you will be the primary point of contact for content teams experiencing issues with our tools. You will work closely with the tools engineering team to resolve problems, create reference materials, and advocate for improvements. Your technical expertise, excellent communication skills, and ability to work collaboratively with cross-functional teams will make you an invaluable asset to our organization.
**Key Responsibilities**
* Provide technical support to content/external teams in regards to use of content tools, including troubleshooting and resolving issues
* Create reference materials and provide training to get external teams up to speed with the toolset
* Solve and debug possible issues with tools and workflows to quickly resolve issues for users
* Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA
* Advocate for tools, workflow improvements, and suggestions from external teams
* Partner with other engineers to develop tools and processes that improve efficiency and quality
* Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion
* Exemplify reliability, accountability, and professionalism in all work-related interactions
**Skills and Abilities**
* Ability to read and understand C# code
* Good written and verbal communication, including working with external partners
* Positive attitude and ability to receive and provide objective and constructive feedback
* Excellent organization skills
* Self-motivating; able to prioritize and manage numerous requests simultaneously
* Strong problem-solving skills and analytical thinking
* Ability to work collaboratively with cross-functional teams
* Excellent time management and prioritization skills
**Education and Experience**
* Computer Science or related degree, or equivalent work experience
* Experience supporting a live service or tool environment
* Unity 3D game and tool development experience
* Experience with Jira, Confluence, or other defect tracking software
* iOS and Android mobile development experience
* 5 years' experience in delivering production-level code in a professional environment
**Position Type/Expected Hours of Work**
Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings, etc. during this time. As a remote worker, you will have the flexibility to work from anywhere, but we expect you to be available during our core hours.
**Other Duties**
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Salary Range**
At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
**What We Offer**
* Competitive salary and benefits package
* Opportunity to work with a global leader in streaming entertainment
* Collaborative and dynamic work environment
* Flexible remote work arrangement
* Professional development and growth opportunities
* Recognition and rewards for outstanding performance
* Access to cutting-edge tools and technologies
**How to Apply**
If you are a motivated and experienced External Support Engineer looking for a new challenge, please submit your application, including your resume and a cover letter, to [arenaflex careers page](https://arenaflex.com/careers). We look forward to hearing from you!
**About arenaflex**
arenaflex is a pioneer in the streaming entertainment industry, revolutionizing the way people consume content worldwide. With a commitment to innovation and customer satisfaction, we strive to create a seamless viewing experience for our users. Our team of talented engineers, developers, and content creators work together to design, develop, and deliver cutting-edge tools and services that meet the evolving needs of our customers.
**Job Summary**
As an External Support Engineer at arenaflex, you will be the primary point of contact for content teams experiencing issues with our tools. You will work closely with the tools engineering team to resolve problems, create reference materials, and advocate for improvements. Your technical expertise, excellent communication skills, and ability to work collaboratively with cross-functional teams will make you an invaluable asset to our organization.
**Key Responsibilities**
* Provide technical support to content/external teams in regards to use of content tools, including troubleshooting and resolving issues
* Create reference materials and provide training to get external teams up to speed with the toolset
* Solve and debug possible issues with tools and workflows to quickly resolve issues for users
* Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA
* Advocate for tools, workflow improvements, and suggestions from external teams
* Partner with other engineers to develop tools and processes that improve efficiency and quality
* Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion
* Exemplify reliability, accountability, and professionalism in all work-related interactions
**Skills and Abilities**
* Ability to read and understand C# code
* Good written and verbal communication, including working with external partners
* Positive attitude and ability to receive and provide objective and constructive feedback
* Excellent organization skills
* Self-motivating; able to prioritize and manage numerous requests simultaneously
* Strong problem-solving skills and analytical thinking
* Ability to work collaboratively with cross-functional teams
* Excellent time management and prioritization skills
**Education and Experience**
* Computer Science or related degree, or equivalent work experience
* Experience supporting a live service or tool environment
* Unity 3D game and tool development experience
* Experience with Jira, Confluence, or other defect tracking software
* iOS and Android mobile development experience
* 5 years' experience in delivering production-level code in a professional environment
**Position Type/Expected Hours of Work**
Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings, etc. during this time. As a remote worker, you will have the flexibility to work from anywhere, but we expect you to be available during our core hours.
**Other Duties**
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Salary Range**
At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
**What We Offer**
* Competitive salary and benefits package
* Opportunity to work with a global leader in streaming entertainment
* Collaborative and dynamic work environment
* Flexible remote work arrangement
* Professional development and growth opportunities
* Recognition and rewards for outstanding performance
* Access to cutting-edge tools and technologies
**How to Apply**
If you are a motivated and experienced External Support Engineer looking for a new challenge, please submit your application, including your resume and a cover letter, to [arenaflex careers page](https://arenaflex.com/careers). We look forward to hearing from you!