**Experienced External Support Engineer – Bridging Content Teams and Tools Engineering at arenaflex**
At arenaflex, we're revolutionizing the way content creation teams collaborate with our cutting-edge tools and platforms. As an External Support Engineer, you'll play a vital role in bridging the gap between our content teams and the tools engineering team, ensuring seamless communication and efficient issue resolution. If you're passionate about delivering exceptional support, driving tool improvements, and working with cross-disciplinary teams, we want to hear from you.
**About arenaflex**
arenaflex is a leading innovator in the entertainment and media industry, pushing the boundaries of content creation and distribution. Our mission is to empower creators, producers, and audiences alike with the best tools, platforms, and experiences. We're committed to fostering a culture of innovation, collaboration, and excellence, and we're looking for talented individuals like you to join our team.
**Key Responsibilities**
As an External Support Engineer at arenaflex, you'll be responsible for:
* Providing technical support to content/external teams in regards to use of content tools
* Creating reference materials and providing training to get external teams up to speed with the toolset
* Solving and debugging possible issues with tools and workflows to quickly resolve issues for users
* Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA
* Advocating for tools, workflow improvements, and suggestions from external teams
* Partnering with other engineers to develop tools and processes that improve efficiency and quality
* Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion
* Exemplifying reliability, accountability, and professionalism in all work-related interactions
**Essential Skills and Abilities**
To succeed in this role, you'll need:
* Ability to read and understand C# code
* Good written and verbal communication, including working with external partners
* Positive attitude and ability to receive and provide objective and constructive feedback
* Excellent organization skills
* Self-motivating; able to prioritize and manage numerous requests simultaneously
**Preferred Qualifications**
While not required, experience with the following would be a plus:
* Unity 3D game and tool development experience
* Experience with Jira, Confluence, or other defect tracking software
* iOS and Android mobile development experience
* 5 years' experience in delivering production-level code in a professional environment
**Education and Experience**
We're looking for individuals with a strong foundation in computer science or a related field, or equivalent work experience. If you have experience supporting a live service or tool environment, that's a definite plus.
**Work Environment and Company Culture**
As a remote worker, you'll have the flexibility to work from anywhere, as long as you're available for meetings and collaborations during our core hours (10:00am to 6:00pm CST). Our company culture is built on collaboration, innovation, and excellence, and we're committed to providing a supportive and inclusive work environment.
**Compensation and Benefits**
At arenaflex, we believe in compensating our employees fairly and competitively. Our salary range for this role is typically $150,000 - $325,000, depending on your specific job family, background, skills, and experience. We also offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
**How to Apply**
If you're passionate about delivering exceptional support, driving tool improvements, and working with cross-disciplinary teams, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Other Duties**
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment, and we're proud to be an employer of choice for talented individuals from all backgrounds.
**About arenaflex**
arenaflex is a leading innovator in the entertainment and media industry, pushing the boundaries of content creation and distribution. Our mission is to empower creators, producers, and audiences alike with the best tools, platforms, and experiences. We're committed to fostering a culture of innovation, collaboration, and excellence, and we're looking for talented individuals like you to join our team.
**Key Responsibilities**
As an External Support Engineer at arenaflex, you'll be responsible for:
* Providing technical support to content/external teams in regards to use of content tools
* Creating reference materials and providing training to get external teams up to speed with the toolset
* Solving and debugging possible issues with tools and workflows to quickly resolve issues for users
* Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA
* Advocating for tools, workflow improvements, and suggestions from external teams
* Partnering with other engineers to develop tools and processes that improve efficiency and quality
* Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion
* Exemplifying reliability, accountability, and professionalism in all work-related interactions
**Essential Skills and Abilities**
To succeed in this role, you'll need:
* Ability to read and understand C# code
* Good written and verbal communication, including working with external partners
* Positive attitude and ability to receive and provide objective and constructive feedback
* Excellent organization skills
* Self-motivating; able to prioritize and manage numerous requests simultaneously
**Preferred Qualifications**
While not required, experience with the following would be a plus:
* Unity 3D game and tool development experience
* Experience with Jira, Confluence, or other defect tracking software
* iOS and Android mobile development experience
* 5 years' experience in delivering production-level code in a professional environment
**Education and Experience**
We're looking for individuals with a strong foundation in computer science or a related field, or equivalent work experience. If you have experience supporting a live service or tool environment, that's a definite plus.
**Work Environment and Company Culture**
As a remote worker, you'll have the flexibility to work from anywhere, as long as you're available for meetings and collaborations during our core hours (10:00am to 6:00pm CST). Our company culture is built on collaboration, innovation, and excellence, and we're committed to providing a supportive and inclusive work environment.
**Compensation and Benefits**
At arenaflex, we believe in compensating our employees fairly and competitively. Our salary range for this role is typically $150,000 - $325,000, depending on your specific job family, background, skills, and experience. We also offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
**How to Apply**
If you're passionate about delivering exceptional support, driving tool improvements, and working with cross-disciplinary teams, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Other Duties**
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment, and we're proud to be an employer of choice for talented individuals from all backgrounds.