**Experienced External Support Engineer – Bridge Between Content Teams and Tools Engineering**

At arenaflex, we're on a mission to revolutionize the way content creation teams interact with our cutting-edge tools. As an External Support Engineer, you'll play a vital role in bridging the gap between our content teams and the tools engineering team, ensuring seamless collaboration and efficient issue resolution. If you're passionate about delivering exceptional support, driving tool improvements, and collaborating with cross-functional teams, we want to hear from you! **About arenaflex** arenaflex is a leading innovator in the entertainment industry, dedicated to empowering creators and storytellers through our cutting-edge tools and platforms. With a strong focus on collaboration, innovation, and customer satisfaction, we're shaping the future of content creation. As an External Support Engineer, you'll be part of a dynamic team that's passionate about making a difference in the industry. **Key Responsibilities** As an External Support Engineer, your primary responsibilities will include: * Providing technical support to content/external teams in regards to use of content tools * Creating reference materials and providing training to get external teams up to speed with the toolset * Solving and debugging possible issues with tools and workflows to quickly resolve issues for users * Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA * Advocating for tools, workflow improvements, and suggestions from external teams * Partnering with other engineers to develop tools and processes that improve efficiency and quality * Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion * Exemplifying reliability, accountability, and professionalism in all work-related interactions **Skills and Abilities** To succeed in this role, you'll need: * Ability to read and understand C# code * Good written and verbal communication, including working with external partners * Positive attitude and ability to receive and provide objective and constructive feedback * Excellent organization skills * Self-motivating; able to prioritize and manage numerous requests simultaneously * Strong problem-solving and analytical skills * Experience working in a fast-paced, dynamic environment * Ability to work collaboratively with cross-functional teams **Education and Experience** We're looking for candidates with: * Computer Science or related degree, or equivalent work experience * Experience supporting a live service or tool environment * Unity 3D game and tool development experience * Experience with Jira, Confluence, or other defect tracking software * iOS and Android mobile development experience * 5 years' experience in delivering production-level code in a professional environment **Position Type/Expected Hours of Work** Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings, etc. during this time. As a remote worker, you'll have the flexibility to work from anywhere, but we do require you to be available during our core hours. **Other Duties** Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. **Salary Range** At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000. **What We Offer** As an External Support Engineer at arenaflex, you'll enjoy: * Competitive salary and benefits package * Opportunity to work on cutting-edge projects and tools * Collaborative and dynamic work environment * Professional development and growth opportunities * Flexible remote work arrangement * Access to the latest technology and tools * Recognition and rewards for outstanding performance **How to Apply** If you're passionate about delivering exceptional support, driving tool improvements, and collaborating with cross-functional teams, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Now! Apply for this job