**Experienced Export Customer Service Analyst – Global Trade and Logistics**

Are you a customer service professional with a passion for international trade and logistics? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading innovator in the healthcare industry, as an Export Customer Service Analyst. In this role, you will be part of a dynamic team that enables better, smarter, and safer healthcare to improve lives. As a key member of our global trade and logistics team, you will play a critical role in ensuring the timely and efficient export of orders, managing customer inquiries, and implementing process improvements to enhance customer satisfaction. **About blithequark** blithequark is a new company born from the separation of 3M Healthcare in April 2024. With a legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material, and data science. Our mission is to improve lives by enabling healthcare professionals to perform at their best. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. **Job Summary** As an Export Customer Service Analyst, you will be responsible for managing orders, working directly with manufacturing locations, DCs, division supply chain, and freight forwarders to ensure the timely export of orders. You will also be responsible for understanding and supporting export rules and regulations to comply with US Export Regulatory policies and procedures for international shipments. Your expertise will be essential in managing customer inquiries, following up on escalations, delays, and transportation issues, and identifying opportunities to improve customer satisfaction and/or processes. **Key Responsibilities** * Manage orders utilizing SAP, COMS (Corporate Order Management System), and Salesforce databases * Work directly with manufacturing locations, DCs, division supply chain, and freight forwarders to ensure the timely export of orders * Understand and support export rules and regulations to comply with US Export Regulatory policies and procedures for international shipments * Manage customer inquiries regarding product availability, order status, expedites, etc. * Follow up on escalations, delays, and transportation issues * Identify and implement opportunities to improve customer satisfaction and/or processes **Your Skills and Expertise** To succeed in this role, you will need to possess a strong foundation in customer service, international trade, and logistics. We require the following qualifications: * Bachelor's Degree or higher AND (6) years of Customer Service Experience * OR * High School Diploma/GED AND (4) years of Customer Service Experience * AND * 4 years of speaking and writing bilingually in English and Spanish * Additional qualifications that could help you succeed in this role include: + Experience in export transactions + Excellent organization skills with ability to prioritize and manage multiple assignments + High proficiency using PC-based applications (Excel, PowerPoint) + Experience working on cross-functional and international teams + Salesforce, SAP, and COMS experience + Initiates, leads, and implements the process of problem identification and resolution **Work Environment and Culture** As a remote employee, you will have the flexibility to work from anywhere while still being part of a dynamic and collaborative team. We offer a supportive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about making a difference in the lives of patients and healthcare professionals, and we are committed to maintaining the highest standards of integrity and professionalism in our recruitment process. **Compensation, Perks, and Benefits** We offer competitive pay and benefits to ensure that you are well-compensated for your hard work and dedication. Our benefits package includes: * Competitive salary * Comprehensive health insurance * Retirement savings plan * Paid time off and holidays * Professional development opportunities * And more! **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping you grow and develop your skills and expertise. We offer a range of learning benefits, including: * Professional development opportunities * Training and certification programs * Mentorship and coaching * Opportunities for advancement and career growth **How to Apply** If you are a motivated and customer-focused individual with a passion for international trade and logistics, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. We look forward to hearing from you! **Important Note** Please note that all email communications from blithequark regarding job opportunities will be from an email with a domain of @blithequark.com. Be wary of unsolicited emails or messages regarding blithequark job opportunities from emails with other email domains. Apply for this job