Experienced Equipment Finance Collections Customer Service Representative – Hybrid/Flexible Schedule
At careerzynith, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with careerzynith gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
**Job Summary:**
We're seeking an experienced Equipment Finance Collections Customer Service Representative to join our team in Marshall, MN. As a key member of our customer service team, you will be responsible for providing high-quality customer service to Equipment Finance customers, resolving customer inquiries and problems, and maintaining a positive attitude during stressful situations. If you're a motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
**Responsibilities:**
* Answer incoming calls and assist customers with questions and concerns related to their delinquent accounts
* Process and respond to customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism
* Properly diagnose customer needs and proactively educate about the features and benefits of careerzynith products and services
* Maintain a positive attitude during stressful situations and demonstrate a genuine customer interest in resolving account delinquencies
* De-escalate situations involving dissatisfied customers, offering patient assistance and support
* Guide customers through troubleshooting or navigating the company website
* Strive to meet or exceed call center metrics while providing excellent customer service
* Research and problem-solve on the go to resolve customer issues efficiently
**Ideal Candidate:**
* Basic knowledge of the financial industry
* Well-developed Customer Service skills
* Strong telephone and interpersonal skills
* Good problem-solving and negotiation skills
* Ability to identify and resolve/escalate problems with minimal guidance
* Effective written and verbal communication skills
* Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications (including Excel and Word)
* Ability to plan and prioritize multiple processes effectively with strong attention to detail
* Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
**Qualifications:**
* High school diploma or equivalent
* Two to four years of relevant experience in collections, customer service, or a related field
* Good knowledge of concepts, practices, policies, and procedures of banking products and services
* Effective telephone and interpersonal skills
* Strong problem-solving and negotiation skills
* Ability to handle difficult customer calls
* Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
* Ability to identify and resolve/escalate problems
* Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
**Work Environment and Schedule:**
* Hybrid/flexible schedule, with an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days
* Schedule: Monday - Friday, 8:00 am - 5:00 pm, with days onsite on Tuesday, Wednesday, and Thursday
* To successfully work remote, you'll need to have a quiet location to work, free from distractions with reliable, hard-wired internet
**Benefits:**
* Comprehensive benefits package, including healthcare (medical, dental, vision), basic term and optional term life insurance, short-term and long-term disability, pregnancy disability and parental leave, 401(k) and employer-funded retirement plan, paid vacation (from two to five weeks depending on salary grade and tenure), up to 11 paid holiday opportunities, adoption assistance, and sick and safe leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
* Opportunity for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**Compensation:**
* Salary range: $20.00 - $22.00 per hour, depending on experience and qualifications
* In addition to salary, careerzynith offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension (all benefits are subject to eligibility requirements)
**How to Apply:**
If you're a motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application system. We look forward to hearing from you!
**Equal Opportunity Employer:**
careerzynith is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, and other factors protected under applicable law.
Apply for this job
**Job Summary:**
We're seeking an experienced Equipment Finance Collections Customer Service Representative to join our team in Marshall, MN. As a key member of our customer service team, you will be responsible for providing high-quality customer service to Equipment Finance customers, resolving customer inquiries and problems, and maintaining a positive attitude during stressful situations. If you're a motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
**Responsibilities:**
* Answer incoming calls and assist customers with questions and concerns related to their delinquent accounts
* Process and respond to customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism
* Properly diagnose customer needs and proactively educate about the features and benefits of careerzynith products and services
* Maintain a positive attitude during stressful situations and demonstrate a genuine customer interest in resolving account delinquencies
* De-escalate situations involving dissatisfied customers, offering patient assistance and support
* Guide customers through troubleshooting or navigating the company website
* Strive to meet or exceed call center metrics while providing excellent customer service
* Research and problem-solve on the go to resolve customer issues efficiently
**Ideal Candidate:**
* Basic knowledge of the financial industry
* Well-developed Customer Service skills
* Strong telephone and interpersonal skills
* Good problem-solving and negotiation skills
* Ability to identify and resolve/escalate problems with minimal guidance
* Effective written and verbal communication skills
* Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications (including Excel and Word)
* Ability to plan and prioritize multiple processes effectively with strong attention to detail
* Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
**Qualifications:**
* High school diploma or equivalent
* Two to four years of relevant experience in collections, customer service, or a related field
* Good knowledge of concepts, practices, policies, and procedures of banking products and services
* Effective telephone and interpersonal skills
* Strong problem-solving and negotiation skills
* Ability to handle difficult customer calls
* Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
* Ability to identify and resolve/escalate problems
* Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
**Work Environment and Schedule:**
* Hybrid/flexible schedule, with an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days
* Schedule: Monday - Friday, 8:00 am - 5:00 pm, with days onsite on Tuesday, Wednesday, and Thursday
* To successfully work remote, you'll need to have a quiet location to work, free from distractions with reliable, hard-wired internet
**Benefits:**
* Comprehensive benefits package, including healthcare (medical, dental, vision), basic term and optional term life insurance, short-term and long-term disability, pregnancy disability and parental leave, 401(k) and employer-funded retirement plan, paid vacation (from two to five weeks depending on salary grade and tenure), up to 11 paid holiday opportunities, adoption assistance, and sick and safe leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
* Opportunity for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**Compensation:**
* Salary range: $20.00 - $22.00 per hour, depending on experience and qualifications
* In addition to salary, careerzynith offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension (all benefits are subject to eligibility requirements)
**How to Apply:**
If you're a motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application system. We look forward to hearing from you!
**Equal Opportunity Employer:**
careerzynith is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, and other factors protected under applicable law.
Apply for this job