**Experienced Entry-Level Customer Service Representative – Telehealth Support Services**

At blithequark, we're passionate about delivering exceptional customer experiences that make a meaningful difference in people's lives. As a leading telehealth company, we're committed to providing innovative solutions that connect patients with the care they need. We're now seeking a talented and compassionate Entry-Level Customer Service Representative to join our team of dedicated professionals who share our vision of revolutionizing healthcare through technology and empathy. **Why Join blithequark?** At blithequark, we're not just a company – we're a community of like-minded individuals who are driven by a shared purpose: to improve the lives of others. Our team is comprised of passionate and driven professionals who are committed to delivering exceptional customer experiences that exceed expectations. As a member of our team, you'll have the opportunity to: * Make a meaningful impact in the lives of patients and their families * Develop your customer service skills and expertise in a dynamic and supportive environment * Work from the comfort of your own home, with the flexibility to balance your work and personal life * Enjoy a competitive compensation package, including opportunities for career growth and advancement * Participate in a comprehensive training program that equips you with the skills and knowledge you need to succeed in your role * Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences **Job Summary:** As a Clinical Support Services Agent at blithequark, you'll play a critical role in providing exceptional customer experiences to patients and their families. Your primary responsibility will be to receive and process calls from patients, gather information, and relay that information to our clinicians. You'll work in a fast-paced environment, navigating complex calls and situations with ease and professionalism. **Key Responsibilities:** * Receive and process calls from patients, gathering information and relaying it to our clinicians * Provide exceptional customer service, responding to patient inquiries and concerns in a timely and professional manner * Work collaboratively with our clinicians to ensure that patients receive the care they need * Develop and maintain a deep understanding of our products and services, as well as our company's policies and procedures * Participate in ongoing training and development programs to enhance your skills and knowledge * Collaborate with our team to identify and resolve customer complaints and concerns * Work in a flexible and dynamic environment, adapting to changing priorities and deadlines **Requirements:** * 18+ years of age * Excellent verbal communication, interpersonal, and organizational skills * Accurate keyboard and typing skills (minimum 40 wpm) * Proficient use of Microsoft Office and internet navigation * Strong customer service skills, with the ability to speak with a smile in your voice * Evening, weekend shifts required (Monday – Friday) * Holidays required, paid at time + ½ * Access to High Speed Internet on a personal network (cannot be a shared network) * Personal, private, and patient-confidential workspace environment required * Background check will be conducted as part of the interview process * Federal work-eligibility check will be conducted upon hire **Preferred Qualifications:** * Previous customer service experience, preferably in a healthcare or telehealth setting * Experience working in a fast-paced environment, with multiple priorities and deadlines * Strong problem-solving and conflict resolution skills * Ability to work independently, with minimal supervision * Familiarity with Microsoft Office and internet navigation * Strong communication and interpersonal skills **What We Offer:** * Competitive starting salary of $18.00 per hour * Opportunities for career growth and advancement, with a focus on promoting from within * Comprehensive training program, including paid orientation and training * Flexible work schedule, with the option to work from home * Health, dental, vision, and retirement plans offered to full-time team members upon eligibility * Paid time off, including holidays and vacation days * Ongoing training and development opportunities to enhance your skills and knowledge **How to Apply:** If you're a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application, and join our team of dedicated professionals who are making a meaningful difference in the lives of others. Apply Now! Apply for this job