Experienced Enterprise Customer Success Manager – Driving Business Growth and Customer Success at careerzynith
At careerzynith, we're passionate about empowering businesses to achieve their goals through innovative solutions and exceptional customer experiences. As a leading provider of cutting-edge technology, we're committed to helping our customers succeed in a rapidly evolving market. We're now seeking an experienced Enterprise Customer Success Manager to join our team and drive business growth and customer success.
**About careerzynith**
careerzynith is a forward-thinking company that's revolutionizing the way businesses communicate and collaborate. Our mission is to make great writing accessible to everyone, and our customers share this vision. With a strong focus on innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible. Our team is passionate, collaborative, and dedicated to delivering exceptional results.
**Your Role**
As an Enterprise Customer Success Manager at careerzynith, you'll play a critical role in helping our customers achieve their goals and drive business growth. You'll be responsible for developing and executing customized success plans that meet the unique needs of each customer. Your expertise will be invaluable in driving adoption, business value, and renewal usage of our product.
**Key Responsibilities**
* Act as the single point-person for customers, creating, owning, and driving their overall success plan
* Develop expertise as an advisor of best practices in developing on-brand content at scale
* Meticulously project manage programs that will help customers drive adoption, business value, and renew usage of careerzynith
* Own the full customer renewal process, including forecasting, negotiating, and proposal creating
* Be accountable to Gross and net dollar retention rate targets for your customers
* Work collaboratively with Sales and introduce opportunities for revenue growth, cross-sell, and upsell
* Develop new and existing relationships across your customers to ensure we've strengthened our partnership and created new advocates across the customer's organization
* Produce and then "processify" decks, Looms, and emails that help your customers onboard, adopt, and renew usage of careerzynith at scale
* Collect and share insights that help Product identify both scalable and unscalable ways to educate and activate the user base on the product
* Analyze product usage data to provide deeper insights to customer champions and smarter understanding of customer adoption and value opportunities
**Essential Qualifications**
* 5+ years in a CSM role in Enterprise B2B SaaS
* Experience carrying and regularly exceeding a GRR and NRR target, including full ownership of the Renewal
* Experience in deepening adoption within a team as well as introducing a product across many teams in an organization
* Experience managing and building relationships across multiple stakeholder levels, including C-Level
* Experience in the art of Change management. You know how to motivate, unblock, and overcome barriers to large, transformational change
* An ability to make the complex simple
* Knowledge of editorial processes or working with Content marketing, Technical writing, or UX teams a real plus
**Preferred Qualifications**
* Proactive communication skills, both sync and async
* Intrinsically motivated: you set the highest possible bar for what you build, write, ship
* Incredibly curious and an active listener
* A great presenter
* A genuine leader
* A connection to our mission of Great writing for everyone
* A natural affinity to our values of Connect, Challenge, Own
**Benefits and Perks**
As a valued member of our team, you'll enjoy a comprehensive benefits package that includes:
* Generous PTO, plus company holidays
* Medical, dental, and vision coverage for you and your family
* Paid parental leave for all parents (12 weeks)
* Fertility and family planning support
* Early-detection cancer testing through Galleri
* Flexible spending account and dependent FSA options
* Health savings account for eligible plans with company contribution
* Annual work-life stipends for:
+ Home office setup, cell phone, internet
+ Wellness stipend for gym, massage/chiropractor, personal training, etc.
+ Learning and development stipend
* Company-wide off-sites and team off-sites
* Competitive compensation, company stock options, and 401k
**Why Join careerzynith?**
At careerzynith, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of diversity, equity, and inclusion, and we're dedicated to fostering a culture that values and celebrates individual differences. We're passionate about making a positive impact on our customers and the wider community, and we're always looking for talented individuals who share our vision.
**How to Apply**
If you're a motivated and experienced customer success professional who's passionate about driving business growth and customer success, we'd love to hear from you. Please submit your application, including your resume and a cover letter that outlines your experience and qualifications. We can't wait to hear from you!
Apply to this Job
Apply for this job
**About careerzynith**
careerzynith is a forward-thinking company that's revolutionizing the way businesses communicate and collaborate. Our mission is to make great writing accessible to everyone, and our customers share this vision. With a strong focus on innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible. Our team is passionate, collaborative, and dedicated to delivering exceptional results.
**Your Role**
As an Enterprise Customer Success Manager at careerzynith, you'll play a critical role in helping our customers achieve their goals and drive business growth. You'll be responsible for developing and executing customized success plans that meet the unique needs of each customer. Your expertise will be invaluable in driving adoption, business value, and renewal usage of our product.
**Key Responsibilities**
* Act as the single point-person for customers, creating, owning, and driving their overall success plan
* Develop expertise as an advisor of best practices in developing on-brand content at scale
* Meticulously project manage programs that will help customers drive adoption, business value, and renew usage of careerzynith
* Own the full customer renewal process, including forecasting, negotiating, and proposal creating
* Be accountable to Gross and net dollar retention rate targets for your customers
* Work collaboratively with Sales and introduce opportunities for revenue growth, cross-sell, and upsell
* Develop new and existing relationships across your customers to ensure we've strengthened our partnership and created new advocates across the customer's organization
* Produce and then "processify" decks, Looms, and emails that help your customers onboard, adopt, and renew usage of careerzynith at scale
* Collect and share insights that help Product identify both scalable and unscalable ways to educate and activate the user base on the product
* Analyze product usage data to provide deeper insights to customer champions and smarter understanding of customer adoption and value opportunities
**Essential Qualifications**
* 5+ years in a CSM role in Enterprise B2B SaaS
* Experience carrying and regularly exceeding a GRR and NRR target, including full ownership of the Renewal
* Experience in deepening adoption within a team as well as introducing a product across many teams in an organization
* Experience managing and building relationships across multiple stakeholder levels, including C-Level
* Experience in the art of Change management. You know how to motivate, unblock, and overcome barriers to large, transformational change
* An ability to make the complex simple
* Knowledge of editorial processes or working with Content marketing, Technical writing, or UX teams a real plus
**Preferred Qualifications**
* Proactive communication skills, both sync and async
* Intrinsically motivated: you set the highest possible bar for what you build, write, ship
* Incredibly curious and an active listener
* A great presenter
* A genuine leader
* A connection to our mission of Great writing for everyone
* A natural affinity to our values of Connect, Challenge, Own
**Benefits and Perks**
As a valued member of our team, you'll enjoy a comprehensive benefits package that includes:
* Generous PTO, plus company holidays
* Medical, dental, and vision coverage for you and your family
* Paid parental leave for all parents (12 weeks)
* Fertility and family planning support
* Early-detection cancer testing through Galleri
* Flexible spending account and dependent FSA options
* Health savings account for eligible plans with company contribution
* Annual work-life stipends for:
+ Home office setup, cell phone, internet
+ Wellness stipend for gym, massage/chiropractor, personal training, etc.
+ Learning and development stipend
* Company-wide off-sites and team off-sites
* Competitive compensation, company stock options, and 401k
**Why Join careerzynith?**
At careerzynith, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of diversity, equity, and inclusion, and we're dedicated to fostering a culture that values and celebrates individual differences. We're passionate about making a positive impact on our customers and the wider community, and we're always looking for talented individuals who share our vision.
**How to Apply**
If you're a motivated and experienced customer success professional who's passionate about driving business growth and customer success, we'd love to hear from you. Please submit your application, including your resume and a cover letter that outlines your experience and qualifications. We can't wait to hear from you!
Apply to this Job
Apply for this job