**Experienced Ecommerce Support Specialist – Luxury Furniture Order Management**

At arenaflex, we're a leading online retailer of luxury furniture and decor, serving a global clientele of top interior designers and private collectors. Our commitment to craftsmanship, bespoke design, and exceptional service has earned us a reputation as a trusted resource for timeless interiors and refined living. We're now seeking a reliable and detail-oriented Ecommerce Support Specialist to join our team in our Westwood, NJ office. **About arenaflex** arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. Our team is dedicated to providing top-notch service, and we're committed to fostering a culture of collaboration, creativity, and continuous learning. As an Ecommerce Support Specialist, you'll play a vital role in ensuring the smooth operation of our online store, working closely with our ownership team to prioritize tasks and maintain workflow. **Key Responsibilities** As an Ecommerce Support Specialist, you'll be responsible for the following key areas: * **Order Processing & Management** + Enter and update customer orders accurately, ensuring that all details are correct and up-to-date. + Confirm custom product specifications and timelines with customers, ensuring that their expectations are met. + Monitor order status and manage records for tracking and delivery, ensuring that customers are informed and up-to-date. * **Shipping & Fulfillment Support** + Communicate with suppliers, warehouses, and carriers to ensure timely and accurate shipping. + Track shipments and resolve delivery issues, ensuring that customers receive their orders on time. + Keep order details up to date and customers informed as needed, providing exceptional customer service. * **Administrative & Operational Support** + Maintain files, documentation, and internal systems, ensuring that all records are accurate and up-to-date. + Assist with reporting, project tracking, and general tasks, providing administrative support to the ownership team. + Work with ownership to help prioritize tasks and maintain workflow, ensuring that all tasks are completed efficiently and effectively. **Required Qualifications** To be successful in this role, you'll need to possess the following qualifications: * **Strong attention to detail and organizational skills**: You'll need to be meticulous and detail-oriented, with excellent organizational skills to manage multiple tasks and priorities. * **Clear written communication and follow-through**: You'll need to be able to communicate effectively with customers, suppliers, and internal teams, ensuring that all tasks are completed accurately and on time. * **Experience using online tools and cloud-based platforms**: You'll need to be familiar with online tools and cloud-based platforms, such as Shopify, QuickBooks, or Google Workspace. * **Ability to manage multiple tasks with accuracy**: You'll need to be able to prioritize tasks and manage multiple projects simultaneously, ensuring that all tasks are completed accurately and on time. * **Dependable and self-motivated**: You'll need to be reliable and self-motivated, with a strong work ethic and a commitment to delivering exceptional results. **Preferred Experience** While not required, the following experience would be beneficial: * **3+ years in ecommerce, order entry, or administrative support**: You'll have experience working in an ecommerce environment, with a strong understanding of order entry, shipping, and logistics. * **Familiarity with Shopify, QuickBooks, or Google Workspace**: You'll have experience using online tools and cloud-based platforms, such as Shopify, QuickBooks, or Google Workspace. * **Experience in shipping, logistics, or back-office operations**: You'll have experience working in shipping, logistics, or back-office operations, with a strong understanding of supply chain management and order fulfillment. * **Experience or Interest in home furnishings or interior design (a plus)**: You'll have a passion for home furnishings or interior design, with a strong understanding of the industry and its trends. **Career Growth Opportunities and Learning Benefits** As an Ecommerce Support Specialist at arenaflex, you'll have opportunities to grow and develop your skills, with access to: * **Regular training and development programs**: You'll have access to regular training and development programs, designed to help you develop your skills and knowledge. * **Mentorship and coaching**: You'll have the opportunity to work with experienced team members, who will provide guidance and support to help you succeed. * **Career advancement opportunities**: You'll have opportunities to advance your career, with a clear path for progression and growth. **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. Our team is dedicated to providing top-notch service, and we're committed to fostering a culture of collaboration, creativity, and continuous learning. As an Ecommerce Support Specialist, you'll work in a hands-on, small-office environment, with a focus on teamwork and collaboration. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * **$20.00 - $30.00 per hour**: You'll be paid a competitive hourly rate, depending on your experience and qualifications. * **Flexible schedule**: You'll have a flexible schedule, with the ability to work from home or in the office. * **Paid time off**: You'll have paid time off, including vacation days, sick leave, and holidays. **How to Apply** If you're a motivated and detail-oriented individual with a passion for ecommerce and customer service, we'd love to hear from you. Please email your resume and cover letter to [email protected], with the subject line "Ecommerce Support Specialist – Application". 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