Experienced eCommerce Specialist - Video Chat: Deliver Exceptional Guest Service at careerzynith
**Job Title:** Experienced eCommerce Specialist - Video Chat: Deliver Exceptional Guest Service at careerzynith
**Job Description:**
**Introduction:**
Welcome to careerzynith, where magic happens every day! As a leading entertainment and media conglomerate, we're always looking for talented individuals who share our passion for delivering exceptional guest service. If you're a people person with a knack for problem-solving and a love for technology, we want to hear from you! Our eCommerce Specialist - Video Chat team is seeking a highly skilled and motivated individual to join our ranks. As an eCommerce Specialist - Video Chat, you'll play a vital role in providing outstanding guest service, supporting guests with disabilities, and making their Disney experience unforgettable.
**About careerzynith:**
careerzynith is a global entertainment and media leader, renowned for its innovative storytelling, beloved characters, and immersive experiences. With a rich history spanning over nine decades, we've built a legacy of enchanting audiences worldwide. Our commitment to excellence, innovation, and guest satisfaction drives everything we do. As a member of our team, you'll be part of a dynamic and inclusive community that values diversity, creativity, and growth.
**Job Summary:**
As an eCommerce Specialist - Video Chat, you'll be the face of careerzynith, providing exceptional guest service to our valued customers. Your primary responsibility will be to assist guests with registering for Disability Access Service, addressing accessibility needs, and supporting their digital experience through our website and My Disney Experience app. You'll work closely with our team to ensure seamless interactions, resolve issues efficiently, and maintain the highest level of integrity in all your interactions.
**Responsibilities:**
* Proactively answer guest accessibility-related questions and make recommendations to improve support for guests with disabilities
* Communicate efficiently through video/phone calls, balancing multiple chat interactions and computer applications while being engaged and comfortable in video calls
* Assess the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each guest's needs
* Maintain integrity during intensified interactions and difficult conversations, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
* Meet required departmental metric expectations and efficiency goals when handling guest accounts
* Complete all required careerzynith training and compliance courses
* Flexible with work schedule, including overtime, weekends, and holidays
**Must-Have Qualifications:**
* Exceptional guest service skills
* Strong communication (video/phone, chat) skills
* Proficiency in various software applications
* Problem-solving and decision-making skills
* Sales and service experience in a customer service or contact center environment
**Good-to-Have Qualifications:**
* Previous experience working with individuals with disabilities or accessibility needs
* Experience in related roles such as Guest Services or Guest Relations with knowledge of our Services for Guests with Disabilities
* Sales and closing skills when overcoming objections
* Bilingual
* Knowledge of Theme Parks, Guest, and Cast Tools (e.g., Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya)
**What We Offer:**
* Competitive hourly rate of $18.90/hour
* Opportunities for career growth and professional development
* Comprehensive training program to ensure your success
* Flexible scheduling, including overtime, weekends, and holidays
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
**Equal Employment Opportunity:**
careerzynith is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request.
**How to Apply:**
If you're ready to join our team and make a difference in the lives of our guests, click the link below to apply:
Apply Job!
**Join the careerzynith Team Today!**
Don't miss this opportunity to be part of a dynamic and inclusive community that values creativity, innovation, and guest satisfaction. Apply now to become an eCommerce Specialist - Video Chat at careerzynith and start making magic happen every day!
Apply for this job
**Job Description:**
**Introduction:**
Welcome to careerzynith, where magic happens every day! As a leading entertainment and media conglomerate, we're always looking for talented individuals who share our passion for delivering exceptional guest service. If you're a people person with a knack for problem-solving and a love for technology, we want to hear from you! Our eCommerce Specialist - Video Chat team is seeking a highly skilled and motivated individual to join our ranks. As an eCommerce Specialist - Video Chat, you'll play a vital role in providing outstanding guest service, supporting guests with disabilities, and making their Disney experience unforgettable.
**About careerzynith:**
careerzynith is a global entertainment and media leader, renowned for its innovative storytelling, beloved characters, and immersive experiences. With a rich history spanning over nine decades, we've built a legacy of enchanting audiences worldwide. Our commitment to excellence, innovation, and guest satisfaction drives everything we do. As a member of our team, you'll be part of a dynamic and inclusive community that values diversity, creativity, and growth.
**Job Summary:**
As an eCommerce Specialist - Video Chat, you'll be the face of careerzynith, providing exceptional guest service to our valued customers. Your primary responsibility will be to assist guests with registering for Disability Access Service, addressing accessibility needs, and supporting their digital experience through our website and My Disney Experience app. You'll work closely with our team to ensure seamless interactions, resolve issues efficiently, and maintain the highest level of integrity in all your interactions.
**Responsibilities:**
* Proactively answer guest accessibility-related questions and make recommendations to improve support for guests with disabilities
* Communicate efficiently through video/phone calls, balancing multiple chat interactions and computer applications while being engaged and comfortable in video calls
* Assess the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each guest's needs
* Maintain integrity during intensified interactions and difficult conversations, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
* Meet required departmental metric expectations and efficiency goals when handling guest accounts
* Complete all required careerzynith training and compliance courses
* Flexible with work schedule, including overtime, weekends, and holidays
**Must-Have Qualifications:**
* Exceptional guest service skills
* Strong communication (video/phone, chat) skills
* Proficiency in various software applications
* Problem-solving and decision-making skills
* Sales and service experience in a customer service or contact center environment
**Good-to-Have Qualifications:**
* Previous experience working with individuals with disabilities or accessibility needs
* Experience in related roles such as Guest Services or Guest Relations with knowledge of our Services for Guests with Disabilities
* Sales and closing skills when overcoming objections
* Bilingual
* Knowledge of Theme Parks, Guest, and Cast Tools (e.g., Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya)
**What We Offer:**
* Competitive hourly rate of $18.90/hour
* Opportunities for career growth and professional development
* Comprehensive training program to ensure your success
* Flexible scheduling, including overtime, weekends, and holidays
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
**Equal Employment Opportunity:**
careerzynith is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request.
**How to Apply:**
If you're ready to join our team and make a difference in the lives of our guests, click the link below to apply:
Apply Job!
**Join the careerzynith Team Today!**
Don't miss this opportunity to be part of a dynamic and inclusive community that values creativity, innovation, and guest satisfaction. Apply now to become an eCommerce Specialist - Video Chat at careerzynith and start making magic happen every day!
Apply for this job