Experienced EAP Worklife Customer Support Associate – Delivering Compassionate Support and Resources to Individuals and Families

Introduction to arenaflex At arenaflex, we are driven by a singular purpose: to bring heart to every moment of health. This guiding principle inspires our commitment to delivering enhanced, human-centric healthcare in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We invite you to join our team of dedicated professionals who share this vision and are passionate about making a difference in the lives of others. Job Overview We are seeking a highly skilled and compassionate EAP Worklife Customer Support Associate to join our team. As a key member of our support team, you will play a vital role in delivering an integrated experience across the breadth of our services, ensuring that every individual and their families receive the right support for their unique mental wellbeing needs. This is a fully remote role, offering the flexibility to work from anywhere in the U.S., with a scheduled shift of Sunday to Thursday, 1:30 pm to 10:00 pm EST. Key Responsibilities Determine the purpose of calls by actively listening and interacting with callers, triaging calls in a professional and timely manner. Assess clients' needs, research, and articulate information regarding pertinent EAP/Worklife services and resources. Recognize crisis situations and evaluate the need for action to minimize risk. Perform research in internal databases and online to identify potential providers and resources. Enter member information into the appropriate EAP system, initiating cases and documenting comments and information thoroughly and professionally. Provide team member support, receiving calls transferred from counselors and offering immediate member assistance. Schedule appointments for members with counselors and assist team members with necessary activities to respond to member inquiries. Communicate effectively with all internal stakeholders, utilizing relevant databases to research and identify validated, appropriate member resources. Make outbound calls as appropriate to identify and assist with securing member resources and/or services. Assist team members with printing and fulfillment needs, maintaining an inventory of materials in the EAP system. Provide miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned. Essential Qualifications 1 year of customer service and call center experience. 1 year of experience in a social, psychological, or human service field, providing client support. Basic computer knowledge, including Microsoft Office Suite, Word, Excel, Teams, etc. High School Diploma or equivalent GED. Preferred Qualifications 1 year of Behavioral Health experience. Career Growth and Development At arenaflex, we are committed to the growth and development of our colleagues. As an EAP Worklife Customer Support Associate, you will have access to a range of training and development opportunities, including free development courses and education assistance. Our goal is to support your career aspirations and help you achieve your full potential. Work Environment and Culture Our work environment is built on a foundation of respect, empathy, and compassion. We believe in fostering a culture that values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels valued, supported, and empowered to succeed. As a member of our team, you will be part of a dynamic and collaborative environment that is dedicated to making a positive impact on the lives of others. Compensation and Benefits We offer a competitive pay range of $18.50 to $31.72 per hour, depending on experience and location. In addition to your compensation, you will be eligible for a range of benefits, including medical, dental, and vision coverage, a 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer numerous well-being programs, education assistance, and discount programs with participating partners. Conclusion If you are a compassionate and skilled professional who is passionate about delivering exceptional support and resources to individuals and families, we invite you to join our team at arenaflex. As an EAP Worklife Customer Support Associate, you will play a vital role in helping us achieve our mission of bringing heart to every moment of health. Apply now to take the first step in an exciting and rewarding career with arenaflex. How to Apply To apply for this role, please click on the "Apply Job" link and follow the instructions to submit your application. We look forward to hearing from you and exploring how you can contribute to our team at arenaflex. Apply for this job